Customer reviews from Dyson
Dyson - Refurbished Excellent - Airwrap Multi-Styler Complete Long - Nickel/Copper
Average customer rating
4.3
(3,148 Reviews)
Rating breakdown 3,148 reviews
5 Stars
2,211
4 Stars
288
3 Stars
217
2 Stars
158
1 Star
274
82%of customers recommend this product.
(
2,319 out of
2,824)
Customer Reviews for Dyson - Refurbished Excellent - Airwrap Multi-Styler Complete Long - Nickel/Copper
Posted by: Unsatisfied Customer
Gender:Female
Verified Purchase:Yes
The air wrap does not justify the expense incurred. It is exceedingly challenging to utilize, and my hair maintains its style for merely 30 minutes. I am extremely dissatisfied with the fact that I spent this amount of money on a product that was poorly constructed.
No, I would not recommend this to a friend.
Response from DysonBy Manpreet K, Customer Service, October 10, 2024
Hello, thank you so much for sharing your experience with Dyson Airwrap. We appreciate your feedback and are sorry for any inconvenience caused. Insights like yours help us grow and improve. Please contact our Customer Support Channels to get the most suitable machine as per your needs and requirements, we would love the opportunity to assist you.
We would also like to learn more so we can learn ways to improve future services. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Warm wishes,
Manpreet K
We would also like to learn more so we can learn ways to improve future services. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Warm wishes,
Manpreet K
Written by a customer while visiting Dyson
Posted by: Ouma
Gender:Female
Verified Purchase:Yes
I purchased this as a Christmas gift for my daughter. She’s been wanting it since last Christmas.
So, I have no idea how this performs. But given the price, we have big expectations
So, I have no idea how this performs. But given the price, we have big expectations
Response from DysonBy Customer Service, Ribhav S, October 30, 2024
Thank you for choosing Dyson for your Christmas gift! We are delighted to hear that your daughter has been eagerly anticipating this product since last Christmas. At Dyson, we strive to exceed expectations with every product we create, and we are confident that this purchase will not disappoint. Our products are designed with cutting-edge technology and meticulous attention to detail to ensure superior performance and durability. We understand that you have high expectations, especially given the investment, and we are committed to delivering an exceptional experience. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter. Kindest Regards, Ribhav S.
Written by a customer while visiting Dyson
Posted by: Bond629
Gender:Female
Verified Purchase:Yes
Hated everything about it. I have a lot of straight hair and it just made if very knotty and messy. Extremely loud. Not sure how all these influencers film the blow out but I would never be able to use this in the morning getting ready for work. I would wake the entire house. Clunky and difficult to maneuver. It is weighted properly. My hair also never dried. It stayed damp and the tool created so much heat I also started to get uncomfortably hot while using it.
No, I would not recommend this to a friend.
Response from DysonBy Manpreet K, Customer Service, December 15, 2024
Hello, we sincerely apologize that your experience with Dyson Airwrap was not up to your expectation, especially with regards to managing straight hair, noise levels, and overall usability. Your feedback is incredibly important to us, and we appreciate you taking the time to share it. We strive to create products that are effective and user-friendly, and we are sorry to hear that we missed the mark in this instance. Please reach out to our customer service team at Dyson Customer Service so we can assist you further and address any issues you are experiencing.
We would also like to learn more so we can learn ways to improve future services. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Warm Wishes,
Manpreet K
We would also like to learn more so we can learn ways to improve future services. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Warm Wishes,
Manpreet K
Written by a customer while visiting Dyson
Posted by: tracey
Verified Purchase:Yes
i bought this a month ago and i can't figure out the curling technique at all i feel like i wasted my money
i've tried watching the videos
i've tried watching the videos
Response from DysonBy Manpreet K, Customer Service, December 15, 2024
Hello Tracey, thank you for sharing your experience. We are sorry to hear that you are having difficulty with the curling technique while using the Dyson Airwrap. We want to ensure you get the best results from your purchase. Our customer service team is here to help you. Please reach out to us at Dyson Customer Service for personalized assistance. We can provide additional tips and guidance to help you master the technique.
We would also like to learn more so we can learn ways to improve future services. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Warm Wishes,
Manpreet K
We would also like to learn more so we can learn ways to improve future services. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Warm Wishes,
Manpreet K
Written by a customer while visiting Dyson
Posted by: Kwalk76
Gender:Female
Verified Purchase:Yes
I finally have the Farrah hair I always coveted thanks to this Air Wrap!! So easy to use and incredibly long-lasting results, even for my baby fine hair!!
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Carly
Gender:Female
Verified Purchase:Yes
So far, I’ve been using this as a hair dryer, and it does dry hair quickly. My concerns are with the styling tools. The small and larger barrels give my hair a soft curl but an hour later, my hair is lying flat. It also doesn’t tame frizz. My style lasted longer with the round brush as a styling tool, but I prefer the look I can achieve with a barrel. When I tried to respond to an email offer for a one on one tutorial, I got a blank page when I tried to book. I think I could learn to really like this machine, but need some assistance.
I would recommend this to a friend!
Response from DysonBy Sahil S, Customer Service, December 22, 2024
Hello,
thank you for sharing the response with us. We have reviewed your concern regarding issue with your Dyson Air wrap. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email and we will get the resolution for you. For further queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Dyson Customer Support.
thank you for sharing the response with us. We have reviewed your concern regarding issue with your Dyson Air wrap. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email and we will get the resolution for you. For further queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Dyson Customer Support.
Written by a customer while visiting Dyson
Posted by: Mra1
Gender:Female
Verified Purchase:Yes
I bought this a month ago after dreaming of having it for a long time. I’ve used to as a blow dryer, a straightener, a curler. I absolutely love it. It styles my hair in such a cute way and without any fuss. I have very frizzy, wavy Hispanic hair. It’s hard to manage and even harder to style. But this has made it SO much easier. Obsessed
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Sony
Gender:Female
Verified Purchase:Yes
Got it 3 weeks ago and I absolutely love it. Used all the different attachments and love all of them so far, very efficient and I can get my hair styled some days in less than 10 mins. Brilliant tool
I would recommend this to a friend!
Written by a customer while visiting Dyson