Customer reviews from Dyson
Dyson - Refurbished Excellent - Airwrap Multi-Styler Complete Long - Nickel/Copper
Average customer rating
4.3
(3,148 Reviews)
Rating breakdown 3,148 reviews
5 Stars
2,211
4 Stars
288
3 Stars
217
2 Stars
158
1 Star
274
82%of customers recommend this product.
(
2,319 out of
2,824)
Customer Reviews for Dyson - Refurbished Excellent - Airwrap Multi-Styler Complete Long - Nickel/Copper
Customer Rating
1
Damaged hair
on July 15, 2024
Posted by: Rita
I don’t like it. It’s not for me ruined my hair my
No, I would not recommend this to a friend.
Response from DysonBy Ridhu Sharma, Customer Service, July 16, 2024
Hello Rita,
We reviewed your concern that you are facing an issue with your machine. We do apologize for the inconvenience caused to you. This is not the experience Dyson strives to provide for its valuable customers. We want to resolve all your concerns in the best possible manner. We would like to examine this by performing some troubleshooting steps to get into the root cause of the issue. We would request you to kindly email us at askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review" for prompt attention to this matter. We hope to hear from you soon so that we can get it sorted for you.
Best Wishes,
Ridhu,
Dyson Customer Support
We reviewed your concern that you are facing an issue with your machine. We do apologize for the inconvenience caused to you. This is not the experience Dyson strives to provide for its valuable customers. We want to resolve all your concerns in the best possible manner. We would like to examine this by performing some troubleshooting steps to get into the root cause of the issue. We would request you to kindly email us at askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review" for prompt attention to this matter. We hope to hear from you soon so that we can get it sorted for you.
Best Wishes,
Ridhu,
Dyson Customer Support
Written by a customer while visiting Dyson
Posted by: Angelica
Verified Purchase:Yes
the dayson served me 2 times, buy it in united states and brought it to colombia and here I did not serve it have stored and damaged, that sadness so expensive and not be able to enjoy it! 😭😡
Response from DysonBy Jasvir Singh, customer service, August 9, 2024
Hi, thank you for providing a review. We apologize for the inconvenience you are facing with the American Dyson machine brought to Colombia. We can imagine how frustrating and disappointing this must be for you. This is not the experience Dyson strives to provide for its customers. Rest assured, we are committed to assisting you. Please contact Dyson Colombia for assistance. We assure you that they will help you accordingly. If you prefer, you may also contact Dyson USA. For detailed information, please email us at askdysonUS@dyson.com and include ‘Dyson Review’ in the subject line for prompt attention to this matter
Written by a customer while visiting Dyson
Posted by: Sam G
Gender:Female
Verified Purchase:Yes
Didn’t work for my course, curly hair. I need a strong blow dryer and a hot curling iron. All of the attachments were a pain.
No, I would not recommend this to a friend.
Response from DysonBy Customer Service, Ribhav S, October 30, 2024
Hello Sam, thank you for sharing your experience. We are sorry to hear that our product did not meet your needs for coarse, curly hair and that the attachments were inconvenient. Your feedback is important and will help us improve our products and attachments to better serve all hair types. We appreciate your input and hope to provide you with better solutions in the future. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter. Kindest Regards, Ribhav S
Written by a customer while visiting Dyson
Posted by: Worthless
Gender:Female
Verified Purchase:Yes
This isn’t worth the huge price it isn’t easy to use
No, I would not recommend this to a friend.
Response from DysonBy Jasvir Singh, customer service, November 25, 2024
Hello, thank you for your feedback. We are sorry to hear that you are not satisfied with your purchase and find it difficult to use. We strive to provide high-quality products that offer great value and ease of use. Your feedback is important to us, and we would like to understand more about the specific issues you are facing. This will help us improve our products and services. We would like to look further into this for you. For detailed information, please feel free to email us again at askdysonUS@dyson.com and include ‘Dyson Review’ in the subject line for prompt attention to this matter. We appreciate your patience and hope to resolve this matter to your satisfaction.
Written by a customer while visiting Dyson
Posted by: Lisa
Gender:Female
Verified Purchase:Yes
I love this whole dryer and accessories!!! I’m still learning to use them but as I’ve gotten older, 63, my hair thinned and just had no bounce or shine or anything but flatness. This system has been a game changer for me.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Sandy
Verified Purchase:Yes
My daughter hates it. She said it’s too long and will not stay curled
Response from DysonBy Jasvir Singh, customer service, December 29, 2024
Hello, thank you for sharing your feedback about Dyson Airwrap. We are sorry to hear that your daughter is not satisfied with the product. We understand that everyone’s hair is unique, and it can be challenging when a styling tool does not meet personal expectations. The issue with the curls not holding and the length of the tool is certainly something we take seriously. We would like to help find a solution that works better for her hair type. Please feel free to reach out to our customer service team for personalized tips or to discuss alternative options that might be more suitable. We would like to look further into this for you. For detailed information, please feel free to email us at askdysonus@dyson.com and include ‘Dyson Review’ in the subject line for prompt attention to this matter.
Written by a customer while visiting Dyson
Posted by: kcdr
Gender:Female
Verified Purchase:Yes
I have used this twice and it's already not working. I called Dyson to try to trouble shoot it and all they keep saying is it has to be the filter. The filter is clean as a whistle. I did take it off clean it and it still doesn't work. For the price of this machine, I would not recommend at all.
No, I would not recommend this to a friend.
Response from DysonBy Sahil S, Customer Service, December 30, 2024
Hello,
thank you for sharing the response with us. We have reviewed your concern regarding an issue with your Dyson Air wrap. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to reach out to us via Dyson live chat support so that we can look further into the concern and get the resolution for you. Also, if you wish you can send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For further queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Dyson Customer Support
thank you for sharing the response with us. We have reviewed your concern regarding an issue with your Dyson Air wrap. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to reach out to us via Dyson live chat support so that we can look further into the concern and get the resolution for you. Also, if you wish you can send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For further queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Dyson Customer Support
Written by a customer while visiting Dyson
Posted by: Beth
Gender:Female
Verified Purchase:Yes
Having trouble getting any curl to hold. I think my curling iron is better.
No, I would not recommend this to a friend.
Response from DysonBy Ridhu Sharma, Customer Service, January 2, 2025
Hello Beth,
Thank you for your feedback. We are sorry to hear that you are having trouble with the curls. For the best results, we recommend using a styling product to help hold the curls. If you need further assistance, please contact our customer support team at askdysonUS@dyson.com. We appreciate your understanding.
Best Wishes,
Dyson Customer Support
Thank you for your feedback. We are sorry to hear that you are having trouble with the curls. For the best results, we recommend using a styling product to help hold the curls. If you need further assistance, please contact our customer support team at askdysonUS@dyson.com. We appreciate your understanding.
Best Wishes,
Dyson Customer Support
Written by a customer while visiting Dyson