Customer reviews from Dyson
Dyson - Refurbished Excellent - Airwrap Multi-Styler Complete Long - Nickel/Copper
Average customer rating
4.3
(3,148 Reviews)
Rating breakdown 3,148 reviews
5 Stars
2,211
4 Stars
288
3 Stars
217
2 Stars
158
1 Star
274
82%of customers recommend this product.
(
2,319 out of
2,824)
Customer Reviews for Dyson - Refurbished Excellent - Airwrap Multi-Styler Complete Long - Nickel/Copper
Posted by: Sbrass
Verified Purchase:Yes
I have fine curly frizzy hair and I’ve watched countless how-to videos. The air wrap does not work on my hair. I can’t get it smooth and the style doesn’t hold. I’ve tried so many recommendations for styling products but nothing seems to work. I’ll be returning.
Response from DysonBy Customer Service, Rubaid K, October 10, 2025
Thank you for sharing your feedback. We regret that the Airwrap has not delivered the styling results you were hoping for, especially considering your efforts to follow tutorials and product recommendations. We understand how challenging it can be to manage fine, curly, and frizzy hair, and we appreciate you taking the time to share your experience. Your input is valued and taken seriously. If you are open to it, we would be glad to explore ways to improve your results, whether through tailored styling techniques, guidance on product layering and hair preparation, or adjustments to airflow and heat settings that may better suit your hair type. Please contact our chat or voice support team, and we will be ready to assist you. Your satisfaction is important to us, and we remain committed to helping you achieve the best possible styling experience.
Written by a customer while visiting Dyson
Posted by: Sunshine
Gender:Female
Verified Purchase:Yes
It is amazing . I wish I gotten it sooner. It is perfect for my fine, medium length , colored blonde hair . Many styles in short period of time without damage .My hair is smooth and silky .
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: BayDog
Verified Purchase:Yes
I cannot figure out how to get the barrel to “grab” my hair. The videos don’t explain this. I just tried to book a complimentary in store style appointment and they are booked for months.
I’ve watched several videos but you have to read tiny text AND watch the video, and it’s hard to know what’s going on or remember things
Response from DysonBy Dyson Customer Service, Nisha, January 24, 2025
Hello,
Thank you for taking the time to share your experience with our product. We are sorry to hear about the difficulties you're facing with getting the barrel to "grab" your hair, and that our instructional videos have not been helpful. We understand how frustrating it can be to find a solution, especially with the limited availability of in-store style appointments. We're committed to making sure you get the most out of your product and are here to help. Please reach out to our customer care team at askdysonUS@dyson.com so we can assist you further and find a suitable resolution. We value your trust in Dyson and hope to restore your confidence in our products and services.
Best Wishes,
Dyson Customer Support
Thank you for taking the time to share your experience with our product. We are sorry to hear about the difficulties you're facing with getting the barrel to "grab" your hair, and that our instructional videos have not been helpful. We understand how frustrating it can be to find a solution, especially with the limited availability of in-store style appointments. We're committed to making sure you get the most out of your product and are here to help. Please reach out to our customer care team at askdysonUS@dyson.com so we can assist you further and find a suitable resolution. We value your trust in Dyson and hope to restore your confidence in our products and services.
Best Wishes,
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
1
Frizzy hair — smoothness & blow-out do not last
on February 5, 2025
Posted by: Sari
Gender:Female
Verified Purchase:Yes
Curls don’t last more than 1hr, hair remains frizzy all day even when following all instructions and video tutorials.
It is not a hard-to-use product, just seems to be not appropriate for all hair times. Maybe only fine hair.
It is not a hard-to-use product, just seems to be not appropriate for all hair times. Maybe only fine hair.
I’ve tried it everyday since I bought it and I end up just putting it in a bun by 1pm since hair looks worse than if I had just air dried my wavy hair.
No, I would not recommend this to a friend.
Response from DysonBy Priya, Customer Service, February 5, 2025
Hello, thank you for sharing your feedback with us. We're sorry to hear that the product hasn't met your expectations in terms of lasting curls and managing frizz, despite following all instructions and video tutorials.
Your satisfaction is important to us, and we want to ensure you have the best possible experience with our products. For further assistance and to explore possible solutions, please reach out to our customer support team at askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Thank you for your patience, and we apologize for any inconvenience you've experienced.
Your satisfaction is important to us, and we want to ensure you have the best possible experience with our products. For further assistance and to explore possible solutions, please reach out to our customer support team at askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Thank you for your patience, and we apologize for any inconvenience you've experienced.
Written by a customer while visiting Dyson
Posted by: Maggiecardentey
Verified Purchase:Yes
My curl falls within the hour. I was super excited but doesn’t hold.
No, I would not recommend this to a friend.
Response from DysonBy Voice of the Customer, Jenifer, January 19, 2024
Hi there, this is Jenifer with Dyson. We're sorry to learn that you're not having a 5-star experience with your Airwrap hair styler. We would value the opportunity to ensure that your issue is resolved. You may reach out to us via email at askdysonUS@dyson.com for some styling tips. Please include "Dyson.com Review" in the subject line for prompt attention to this matter.
Written by a customer while visiting Dyson
Posted by: newcust
Verified Purchase:Yes
Wrap wands don't pick up hair, not happy due to cost
Response from DysonBy Voice of the Customer, Jenifer, March 10, 2024
Hi there, this is Jenifer with Dyson. We're sorry that you are having issues using the Airwrap™ hairstyler. It can take some getting used to and gets easier with more practice. Here is a link to our YouTube page with lots of tips and tricks: https://www.youtube.com/playlist?list=PLGDt1rpYvtbkRRRmPHIpLJvj8AOuN5KI0
Written by a customer while visiting Dyson
Customer Rating
1
It’s okay.
on September 5, 2023
Posted by: JJ93292
Gender:Female
To me, it’s just okay. It blows your hair dry really good but with my hair type, it just doesn’t blow out nicely
No, I would not recommend this to a friend.
Response from DysonBy Amy Buresh, Dyson Expert, September 8, 2023
Hello, this is Amy with Dyson. I am so sorry to see from your review that you have experienced some issues with your Dyson. I'm very sorry to hear that your experience hasn't been up to our normal high standard. We do our best to provide a first class service to all our customers, I'm concerned to see that we've disappointed you on this occasion.
We have reached out to you by email, and welcome the opportunity to discuss your available options. I can personally review and discuss available options
Best wishes,
Amy
We have reached out to you by email, and welcome the opportunity to discuss your available options. I can personally review and discuss available options
Best wishes,
Amy
Written by a customer while visiting Dyson
Posted by: Sheil
Gender:Female
Verified Purchase:Yes
Was not expecting the accessory’s to be plastic as this item is quite expensive, looks cheap.
The curlers are quite difficult to use, but I supposed it comes with practice
The curlers are quite difficult to use, but I supposed it comes with practice
No, I would not recommend this to a friend.
Response from DysonBy Ridhu Sharma, Customer Service, July 15, 2024
Hello Sheil,
We reviewed your concern regarding an issue with the machine. We do apologize for any sort of inconvenience. This is not the experience Dyson strives to provide for its valuable customers. We admire your feedback and surely work for a better experience. Also, for future queries, we request you to send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For further queries, please feel free to reach out to us.
Best Wishes,
Ridhu
Dyson Customer Support.
We reviewed your concern regarding an issue with the machine. We do apologize for any sort of inconvenience. This is not the experience Dyson strives to provide for its valuable customers. We admire your feedback and surely work for a better experience. Also, for future queries, we request you to send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For further queries, please feel free to reach out to us.
Best Wishes,
Ridhu
Dyson Customer Support.
Written by a customer while visiting Dyson