Customer reviews from Dyson
Dyson - Refurbished Excellent - Airwrap Multi-Styler Complete Long - Nickel/Copper
Average customer rating
4.3
(3,148 Reviews)
Rating breakdown 3,148 reviews
5 Stars
2,211
4 Stars
288
3 Stars
217
2 Stars
158
1 Star
274
82%of customers recommend this product.
(
2,319 out of
2,824)
Customer Reviews for Dyson - Refurbished Excellent - Airwrap Multi-Styler Complete Long - Nickel/Copper
Posted by: Tv69
Verified Purchase:Yes
I bought this at Christmas and it has stopped working. Res light death spiral.
No, I would not recommend this to a friend.
Response from DysonBy Teanna, Voice of the Customer, February 11, 2024
We're sorry to learn that you're not having a 5-star experience with your Dyson . We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Written by a customer while visiting Dyson
Posted by: Sjens106
Verified Purchase:Yes
I bought this for my wife about a month ago, after the first use it stopped working. The amount you charge for a piece of junk is a little ridiculous.
No, I would not recommend this to a friend.
Response from DysonBy Priya, Customer Service, August 12, 2024
Hi,
We have reviewed your concern regarding the issue that you are experiencing with Dyson. We apologize for the inconvenience caused to you. This is not the experience we want our customers to have. Please do not worry, we will do our best to help you out with this issue. We would like to examine this by performing some troubleshooting steps to get into the root cause of the issue, for more detailed information please feel free to email us on askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review".
Best Wishes,
Dyson Customer Support
We have reviewed your concern regarding the issue that you are experiencing with Dyson. We apologize for the inconvenience caused to you. This is not the experience we want our customers to have. Please do not worry, we will do our best to help you out with this issue. We would like to examine this by performing some troubleshooting steps to get into the root cause of the issue, for more detailed information please feel free to email us on askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review".
Best Wishes,
Dyson Customer Support
Written by a customer while visiting Dyson
Posted by: Gralda
Gender:Female
Verified Purchase:Yes
It’s a game changer. The airwrap is magic. Have literally never kept wave or curls in my hair before. They stay for 4 days!
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Curly Girl
Gender:Female
Verified Purchase:Yes
I really wanted to love this product, but it is not for curly hair. The air wrap does not justice to curly hair, leaving it feeling coarse and unmanageable.
No, I would not recommend this to a friend.
Response from DysonBy Ridhu Sharma, Customer Service, July 17, 2024
Hi,
We apologize for the inconvenience caused as you are having an issue with the Dyson. This is not the experience Dyson strives to provide for its valuable customers. We want to resolve all your concerns in the best possible manner. Here are some links for styling your hair:
1. How to create beach waves with the Dyson Airwrap™ styler: https://youtu.be/2FSrzjEyrS4
2. Dyson Airwrap™ styler - 7 quick tips for getting the best results from your Dyson Airwrap™ styler: https://youtu.be/mI6YB4VFu_4
3. How to create a twist out look with the NEW Dyson Airwrap Diffuser attachment: https://youtu.be/7L_ZlS7kZNg
Please email us on askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review".
Best Wishes,
Ridhu,
Dyson Customer Support
We apologize for the inconvenience caused as you are having an issue with the Dyson. This is not the experience Dyson strives to provide for its valuable customers. We want to resolve all your concerns in the best possible manner. Here are some links for styling your hair:
1. How to create beach waves with the Dyson Airwrap™ styler: https://youtu.be/2FSrzjEyrS4
2. Dyson Airwrap™ styler - 7 quick tips for getting the best results from your Dyson Airwrap™ styler: https://youtu.be/mI6YB4VFu_4
3. How to create a twist out look with the NEW Dyson Airwrap Diffuser attachment: https://youtu.be/7L_ZlS7kZNg
Please email us on askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review".
Best Wishes,
Ridhu,
Dyson Customer Support
Written by a customer while visiting Dyson
Posted by: Birthday Present
Gender:Female
Verified Purchase:Yes
My hair is too thick for this to work efficiently. I received it as a birthday gift and had never used one before. After trying it out, I watched tutorials online and even went to the store where my husband purchased it for additional guidance. Despite a couple of tutorials, I still didn't like it. I intended to return it, but I was told I couldn’t because it had been opened. How else was I supposed to try it without opening it? Very frustrating!
No, I would not recommend this to a friend.
Response from DysonBy Sahil S, Customer Service, December 22, 2024
Hello,
thank you for sharing the response with us. We have reviewed your concern regarding having an issue with your Dyson Air wrap. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to reach out to us via Dyson live chat or Dyson Phone support so that we can look further into the concern and get the resolution for you. Also, if you wish you can send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For further queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Dyson Customer Support.
thank you for sharing the response with us. We have reviewed your concern regarding having an issue with your Dyson Air wrap. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to reach out to us via Dyson live chat or Dyson Phone support so that we can look further into the concern and get the resolution for you. Also, if you wish you can send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For further queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Dyson Customer Support.
Written by a customer while visiting Dyson
Customer Rating
1
Waste of money
on September 2, 2023
Posted by: Maryam
Gender:Female
I tried it several times. It makes my hair so frizzy. Curl does not last long . It lasts less than 15 minutes. It is overpriced and is not worth it all all. Very disappointing.
I do not recommend it at all.
No, I would not recommend this to a friend.
Response from DysonBy Teanna Cannon, Dyson Expert, September 3, 2023
Hello, this is Teanna with Dyson. I am so sorry to see from your review that you have experienced some issues with your Dyson. I'm very sorry to hear that your experience hasn't been up to our normal high standard. We do our best to provide a first class service to all our customers, I'm concerned to see that we've disappointed you on this occasion.
Best wishes,
Teanna
Dyson Expert
Best wishes,
Teanna
Dyson Expert
Written by a customer while visiting Dyson
Posted by: Michelle274
Gender:Female
Verified Purchase:Yes
I have had the styler for a month and have to use my roller brush and the Dyson to dry hair straight. I have thin but curly hair and using the roller brush attachment does not take all the curl out and does not leave a smooth look. The curling attachment is great and the styler overall is lightweight. I do not think it is worth the cost though.
No, I would not recommend this to a friend.
Written by a customer while visiting Dyson
Posted by: EP1000
Verified Purchase:Yes
I have been a Dyson disciple for quite awhile - two vacuums, bought another one for my mom - and I'd been eyeing the Airwrap for at least a year. I finally decided to buy it and cannot believe I waited so long. It has made styling my cut so much easier, straightens my annoyingly frizzy hair, and has been all around a great investment. I have chin-length hair and had been hesitate to buy it because all the Dyson videos I'd seen were shoulder-length or longer. I finally found some consumer vids with shorter hair that gave me the confidence to buy it. I wish I'd found those videos sooner. But I can't imagine not having it now!
I would recommend this to a friend!
Written by a customer while visiting Dyson