I bought this a few weeks ago and I have to tell you I won’t live without it. Every different attachment does exactly what is suppose to do. It’s well worth the money.i bought the hairdryer a few years ago that is also fantastic. Friends have borrowed it and can’t believe how fast you dry your hair. Both products are the best!
I have only used it twice. So far I like that it has two sizes of barrels, each of which are reversible. So far It’s not that much better than my blow dryer and curling iron when it comes to curls that stay in my hair. I have fine straight hair. And you MUST use product.
Hard to use. My hair is very soft but I don’t get the curls they show.
No, I would not recommend this to a friend.
Response from DysonBy Jasvir Singh, customer service, December 13, 2024
Hello, thank you for sharing your feedback with us. We are sorry to hear that you found the product hard to use and that it didn't achieve the curls you expected, especially given your soft hair. We understand how frustrating it can be when a product doesn't deliver the desired results. Your feedback is important to us, and we will use it to improve our products and user instructions. We would like to look further into this for you. For detailed information, please feel free to reach us at askdysonUS@dyson.com and include ‘Dyson Review’ in the subject line for prompt attention to this matter.
Overall, great machine. My long hair just won't stay curled more than a half hour, no matter what products I use on it. Very disappointing. For the $$, will probably return.
Response from DysonBy Jasvir Singh, customer service, December 13, 2024
Hello, thank you for sharing your feedback with us. We're glad to hear that you find the machine great overall. However, we are sorry to learn that your long hair doesn't stay curled for more than half an hour, despite using various products. We understand how disappointing this can be, especially given the investment. Your feedback is important to us, and we will take it into consideration as we work on improving our products. We would like to look further into this for you. For detailed information, please feel free to reach us at askdysonUS@dyson.com and include ‘Dyson Review’ in the subject line for prompt attention to this matter.
Easy to use the curling barrels so far. Extremely disappointed that the 0.8” barrel is no longer sold/included in the attachments. That’s the size that would work best for my hair. Product is overpriced.
Response from DysonBy Jasvir Singh, customer service, December 13, 2024
Hello, thank you for sharing your feedback with us. We're glad to hear that you find the curling barrels easy to use. However, we are sorry to learn about your disappointment regarding the 0.8” barrel not being included in the attachments and your concerns about the product's price. We understand how important it is to have the right size barrel for your hair type, and we appreciate your feedback on this matter. We would like to look further into this for you. For detailed information, please feel free to reach us at askdysonUS@dyson.com and include ‘Dyson Review’ in the subject line for prompt attention to this matter.