Customer reviews from Dyson
Dyson - Refurbished Excellent - Airwrap Multi-Styler Complete Long - Nickel/Copper
Average customer rating
4.3
(3,148 Reviews)
Rating breakdown 3,148 reviews
5 Stars
2,211
4 Stars
288
3 Stars
217
2 Stars
158
1 Star
274
82%of customers recommend this product.
(
2,319 out of
2,824)
Customer Reviews for Dyson - Refurbished Excellent - Airwrap Multi-Styler Complete Long - Nickel/Copper
Customer Rating
2
Disappointed, hair looks like a football helmet.
on January 12, 2025
Posted by: Dhlowe
Gender:Female
Verified Purchase:Yes
Ive tried all of the attachments….perhaps my hair is too thin for this devise. All i accomplish is a brown football helmet look.
My hair has natural wave but i can not get the Airwrap curls to stay…i just end up with a fuzzy mess.
Im disappointed. Id return it but my husband threw the box away.
My hair has natural wave but i can not get the Airwrap curls to stay…i just end up with a fuzzy mess.
Im disappointed. Id return it but my husband threw the box away.
No, I would not recommend this to a friend.
Response from DysonBy Ridhu Sharma, Customer Service, January 15, 2025
Hello Dhlowe,
We are sorry to hear that you're having trouble with the Dyson Airwrap. It sounds frustrating, especially after trying all the attachments. For finer hair, we recommend using the lower heat settings and smaller sections of hair to help the curls hold better. Additionally, using a lightweight styling product can help maintain the curls. If you continue to experience issues, please reach out to our customer support team at askdysonUS@dyson.com. We can assist you further, even without the original packaging.
Best Wishes,
Dyson Customer Support
We are sorry to hear that you're having trouble with the Dyson Airwrap. It sounds frustrating, especially after trying all the attachments. For finer hair, we recommend using the lower heat settings and smaller sections of hair to help the curls hold better. Additionally, using a lightweight styling product can help maintain the curls. If you continue to experience issues, please reach out to our customer support team at askdysonUS@dyson.com. We can assist you further, even without the original packaging.
Best Wishes,
Dyson Customer Support
Written by a customer while visiting Dyson
Posted by: Coffee
Verified Purchase:Yes
I do not like it for my chin length hair. I don’t need the rods that curl. Too many gadgets I don’t need and had to pay for. It also gets too hot. It is heavy to use. I think it is really for long hair.
Response from DysonBy Ridhu Sharma, Customer Service, January 18, 2025
Hello,
We are sorry to hear that our product didn't meet your expectations, especially with your chin-length hair. Your feedback is valuable to us. Please contact our customer care team at askdysonUS@dyson.com so we can assist you further and discuss possible solutions.
Best Wishes,
Dyson Customer Support
We are sorry to hear that our product didn't meet your expectations, especially with your chin-length hair. Your feedback is valuable to us. Please contact our customer care team at askdysonUS@dyson.com so we can assist you further and discuss possible solutions.
Best Wishes,
Dyson Customer Support
Written by a customer while visiting Dyson
Posted by: Once-Around
Gender:Female
Verified Purchase:Yes
OMG I am in LOVE! After viewing a couple of included videos and a few YouTubes, I felt confident enough to give it a try. This literally took me one try before I was successful. AMAZING. I can NOT get this look from regular curlers, hot curlers or curling irons. The curl is smooth to the ends, no frizz or crimped ends like you can get from curlers if you don’t roll them perfectly. Not only was it easy to use, but it didn’t take any longer than my usual method of blow drying and then using a curling iron - which still left my hair frizzy. AND the curl lasts! Four days and my hair still looks great! With all the attachments, I no longer need a round brush, comb, hair brush, curling iron, flat iron or hair dryer. The results are jaw-dropping! Thank you, Dyson! Worth every penny!
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Lusan
Gender:Female
Verified Purchase:Yes
I bought the air wrap on Black Friday. It’s been working great and I had no problems until this week. It randomly stopped working. After trouble shooting and talking to an agent they agreed on an exchange. The process of return was super easy, and the product worked great. I’m just not thrilled that for something so expensive it suddenly stopped working after just 2 months. Hoping it was just a fluke.
Response from DysonBy Customer Service, Harpreet K, January 19, 2025
Hello Lusan, thank you for sharing your experience with the Dyson Airwrap™ multi-styler and dryer. We genuinely apologize for the inconvenience you faced with your initial purchase. We are delighted to hear that you have been enjoying its performance and that our customer service team could assist you promptly with the exchange process.We value your trust in our brand and are committed to providing a satisfactory resolution. We would also like to learn more so we can learn ways to improve future services. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter. Kindest Regards, Harpreet K
Written by a customer while visiting Dyson
Posted by: Marco1780
Verified Purchase:Yes
Had 2 wks and quit working . When it worked did a great job
Response from DysonBy Dyson Customer Service, Nisha, January 24, 2025
Hello,
Thank you for sharing your feedback regarding the Dyson Airwrap. We apologize for the inconvenience you've experienced with it stopping after just two weeks of use. We understand how disappointing it can be, especially since it performed well when it was working. We appreciate your patience and want to ensure that you get the best possible experience with our product. Please reach out to our customer care team at askdysonUS@dyson.com so we can assist you further and find a suitable resolution. We value your trust in Dyson and hope to restore your confidence in our products and services.
Best Wishes,
Dyson Customer Support
Thank you for sharing your feedback regarding the Dyson Airwrap. We apologize for the inconvenience you've experienced with it stopping after just two weeks of use. We understand how disappointing it can be, especially since it performed well when it was working. We appreciate your patience and want to ensure that you get the best possible experience with our product. Please reach out to our customer care team at askdysonUS@dyson.com so we can assist you further and find a suitable resolution. We value your trust in Dyson and hope to restore your confidence in our products and services.
Best Wishes,
Dyson Customer Support
Written by a customer while visiting Dyson
Posted by: Llllll
Gender:Female
Verified Purchase:Yes
Hair doesn’t wrap as expected.Difficult to use. Expensive
No, I would not recommend this to a friend.
Response from DysonBy Ridhu Sharma, Customer Service, January 21, 2025
Hello,
Thank you for sharing your experience. We apologize for any inconvenience you have faced with the hair wrapping feature and the usability of our product. We understand your concerns about the cost and are committed to ensuring our products meet your expectations. If you need assistance or have any questions, please contact our customer care team at askdysonUS@dyson.com. We are here to help.
Best Wishes,
Dyson Customer Support
Thank you for sharing your experience. We apologize for any inconvenience you have faced with the hair wrapping feature and the usability of our product. We understand your concerns about the cost and are committed to ensuring our products meet your expectations. If you need assistance or have any questions, please contact our customer care team at askdysonUS@dyson.com. We are here to help.
Best Wishes,
Dyson Customer Support
Written by a customer while visiting Dyson
Posted by: Jane
Gender:Female
Verified Purchase:Yes
Love it but for thinner hair it doesn't hold the curls or style.
Written by a customer while visiting Dyson
Posted by: Eve2024
Gender:Female
Verified Purchase:Yes
I’ve had it for 1 month and have styled and used all the attachments. I like the drying method and the round brush. Don’t recommend it for texture frizz prone hair. Style does not last even with professional styling products and giving it a “shot” Of cold air.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, Nisha, January 24, 2025
Hello,
Thank you for sharing your experience with the Dyson Airwrap. We appreciate your feedback and are glad to hear that you like the drying method and the round brush.
We understand your frustration with the product’s performance on texture and frizz-prone hair, especially when the style does not last despite using professional styling products and the cold air shot. Achieving long-lasting styles can indeed be challenging for certain hair types. We are committed to helping you get the best results with your Airwrap. Please reach out to our customer care team at askdysonUS@dyson.com so we can assist you further and find a suitable resolution. We value your trust in Dyson and hope to restore your confidence in our products and services.
Best Wishes,
Dyson Customer Support
Thank you for sharing your experience with the Dyson Airwrap. We appreciate your feedback and are glad to hear that you like the drying method and the round brush.
We understand your frustration with the product’s performance on texture and frizz-prone hair, especially when the style does not last despite using professional styling products and the cold air shot. Achieving long-lasting styles can indeed be challenging for certain hair types. We are committed to helping you get the best results with your Airwrap. Please reach out to our customer care team at askdysonUS@dyson.com so we can assist you further and find a suitable resolution. We value your trust in Dyson and hope to restore your confidence in our products and services.
Best Wishes,
Dyson Customer Support
Written by a customer while visiting Dyson