Customer reviews from Dyson
Dyson - Refurbished Excellent - Airwrap Multi-Styler Complete Long - Nickel/Copper
Average customer rating
4.3
(3,148 Reviews)
Rating breakdown 3,148 reviews
5 Stars
2,211
4 Stars
288
3 Stars
217
2 Stars
158
1 Star
274
82%of customers recommend this product.
(
2,319 out of
2,824)
Customer Reviews for Dyson - Refurbished Excellent - Airwrap Multi-Styler Complete Long - Nickel/Copper
Customer Rating
1
Flawed
on August 28, 2019
Posted by: Mojiab
Gender:Female
I bought my first one about 6 months ago. It started to shot down on its own. I got a replacement and after only 3 weeks it’s doing the sane thing. I don’t use it everyday and have cleaned the filter as instructed. Now I read reviews with tons of other customers with the same problem.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, August 30, 2019
Hi there, this is Kelly with Dyson. I'm so sorry to hear that you are experiencing an issue with your Dyson Airwrap. This is certainly unusual to hear, especially occurring a second time for you. We apologize for this inconvenience and want to ensure you have a great experience with the Dyson Airwrap styler. We would value the opportunity to address this in more detail. Feel free to contact us at askdysonUS@dyson.com and we will be happy to help.
Best wishes,
Kelly
Dyson Customer Support
Best wishes,
Kelly
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
3
Great Concept, Not For Frizzy Hair
on February 8, 2021
Posted by: Trish238
Gender:Female
I love the easy to use concept, however, with thick curly frizzy hair, it doesn't work well.. I was hoping it would help get rid of the frizzy but it did not. I was so hopeful!
I would recommend this to a friend!
Response from DysonBy Dyson Customer Support, February 9, 2021
Hello Trish, this is Kelly with Dyson. We're glad to hear that you've found the Dyson Airwrap™ styler so easy to use. The Dyson Airwrap™ Styler was designed for those who want the versatility of a styler to create curls and waves, or a smooth finish. Dyson Airwrap™ wraps entirely through the use of airflow and the naturally occurring phenomenon of the Coanda effect. Air, when propelled at the right speed and pressure, naturally follows an adjacent surface, entraining surrounding air. The Dyson Airwrap™ styler creates a spinning vortex of air around the barrel that attracts, wraps and curls hair. The combination of damp hair, airflow and not applying extreme heat to hair during the drying process helps to lock in your style, whether you're looking for a straight finish, waves or curls.
We're sorry to hear that this styler left your hair frizzy. We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best wishes,
Kelly
Dyson Customer Support
We're sorry to hear that this styler left your hair frizzy. We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best wishes,
Kelly
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
3
Not as great as I had hoped
on October 15, 2021
Posted by: Jenmir100
Gender:Female
I think I set my expectations too high for this thing. If you have coarse hair, this probably isn’t for you. I can’t use the curlers because in order to curl my hair, I have to fully dry it to smooth out the frizz. The curlers don’t work when the hair is dry so that’s a waste. The brushes are mediocre at best when it comes to smoothing out the frizz. They really need to develop a brush attachment that has boar and plastic bristles to create more tension to really pull the curl out and smooth the hair. I usually love Dyson products but this is not one I love. I’m really sad I spent so much money on it.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, October 16, 2021
Hello, this is Kelly with Dyson. We're sorry to hear that you're not having a more positive experience thus far with your Dyson Airwrap™ styler Complete. If you're facing frizz in your hair, the firm smoothing brush would be the ideal tool to use. This brush was designed to create a straighter style with less frizz and fewer flyaways. It features firm bristles engineered to control frizz-prone hair. This tool is also ideal for thicker hair as well.
In case you haven't done so yet, we would also recommend viewing the hair styling guide videos we have available on our website here: https://www.dyson.com/hair-care/hair-styling-guides
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best wishes,
Kelly
Dyson Customer Support
In case you haven't done so yet, we would also recommend viewing the hair styling guide videos we have available on our website here: https://www.dyson.com/hair-care/hair-styling-guides
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best wishes,
Kelly
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
5
WORTH EVERY PENNY!!!
on March 13, 2022
Posted by: Rebeccad
Gender:Female
I bought my air wrap a few weeks ago because I have extensions and it was taking forever to dry my hair! I absolutely love how fast my hair dries and I absolutely love the air wrap! it works exactly as it says and the curl stays! The air wrap has cut my hair styling time in half! I recommend this 100%!!! You
will not be disappointed!!!
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
3
Eh, returned mine
on January 22, 2019
Posted by: Prawnz
Gender:Female
I was so excited about this. The curling wands worked, but everything took SO LONG.. and I have short hair! The smoothing brushes (which i was most excited for) disappointed me the most. I gave this a good two weeks worth of really trying to love it. Overall the only attachment that made me wanna keep it was the blowout round brush, but couldn't justify that price for. I'm glad I tried it, and i'm glad i returned it.
No, I would not recommend this to a friend.
Response from DysonBy CS, April 26, 2019
Hello, this is Steve with Dyson. I am sorry, the Airwrap may not be compatible with your short-style hair. Please feel free to contact us at askdysonus@dyson.com for additional information. Best wishes, Steve Customer Support
Written by a customer while visiting Dyson
Customer Rating
5
The best out of the best
on April 19, 2021
Posted by: Wendy N
Gender:Female
[This review was collected as part of a promotion.] I don’t know how to curl my hair
This thing does the work for me.
Now I can rock in natural curls in minutes
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
5
Great Priduct
on March 7, 2022
Posted by: Jen k
Gender:Female
Great product. Works great! Very easy to use. Works great for long hair
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
5
Better than expected
on April 30, 2022
Posted by: Val83
Gender:Female
I have many Dyson products in my home but really couldn’t imagine a hair styler worth the price tag. Glad I decided to give it a try, my hair has never looked better. I used to be lazy and always air dried my curls. I look forward to using my airstyler! It really is magic.
I would recommend this to a friend!
Written by a customer while visiting Dyson