Customer reviews from Dyson
Dyson - Refurbished Excellent - Airwrap Multi-Styler Complete Long - Nickel/Copper
Average customer rating
4.3
(3,148 Reviews)
Rating breakdown 3,148 reviews
5 Stars
2,211
4 Stars
288
3 Stars
217
2 Stars
158
1 Star
274
82%of customers recommend this product.
(
2,319 out of
2,824)
Customer Reviews for Dyson - Refurbished Excellent - Airwrap Multi-Styler Complete Long - Nickel/Copper
Customer Rating
3
Not good for curly hair
on November 3, 2021
Posted by: VAlex
Gender:Female
[This review was collected as part of a promotion.] This might be a good product for people with naturally straight hair but it is not good at all for people with curly thicker hair. I’m very disappointed in the result.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, November 7, 2021
Hello,
Thank you for your review. This is Miella from Dyson. We're sorry to hear of your experience with your Dyson Airwrap™ styler. The Airwrap was tested on miles and miles of different hair textures, types and lengths, so it can be ensured that it's a very versatile machine.
However, we do understand there can be some learning curves to this versatile hair tool. We designed the Dyson Hair Support page to provide various curling retention and styling guides for different textures and lengths.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
Thank you for your review. This is Miella from Dyson. We're sorry to hear of your experience with your Dyson Airwrap™ styler. The Airwrap was tested on miles and miles of different hair textures, types and lengths, so it can be ensured that it's a very versatile machine.
However, we do understand there can be some learning curves to this versatile hair tool. We designed the Dyson Hair Support page to provide various curling retention and styling guides for different textures and lengths.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
5
Amazing
on February 5, 2022
Posted by: KristinaD
Gender:Female
I love it so much and it has been the only thing I use to do my hair
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
2
Jury is out
on January 19, 2022
Posted by: djl2dlj
Gender:Female
I'm told there is a learning curve, but am not sold. Don't know if I received a weak one, but it doesn't want to wrap my hair around the barrels, regardless how little hair I'm trying to curl. It blows part of the hair away...which results in ends sticking out all over my head. I purchased the Prussian Blue Airwrap with the travel case/bag. It is worthless as the magnet that holds it together is not strong enough to do so. I just returned from a trip up North without taking all the attachments and had to put the travel bag in a plastic bag so things didn't fall out. Don't know if I'm going to keep it. Would only recommend to a friend with thinner hair...mine is very thick,
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
5
The learning curve is worth it!
on June 16, 2023
Posted by: Fine Hair Fuller
Gender:Female
I've had my Dyson Airwrap for about two weeks. There is definitely a learning curve to using it, but with careful review of the directions, each use becomes a little easier and the results better. I tried different hair products along with the Dyson Airwrap and have found a combination that works very well for my fine hair, making it fuller with lasting style. I couldn't be more pleased!
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: TraceyG
Verified Purchase:Yes
This has completely changed the way I style my hair. It used to take me 45. minutes to an hour to dry and style my hair. Now my hair is dry in ten minutes and then I will usually take an extra five to ten minutes to style. I literally do my hair everyday now because how quick it is. I was starting to lose my hair, and it is finally coming back in an I was looking for a way to minimize damage to my hair in blow drying and curling irons. This is my new solution. I tell everybody about it. I will be buying this for my daughter. People have also started commenting on how healthy and shiny my hair looks now.
Written by a customer while visiting Dyson
Posted by: Meep
Gender:Female
Verified Purchase:Yes
I am disappointed and not sure if I can return it. It is a great quality item very sturdy and well put together but that is not why I got it. It dries my hair nice but the curls do not last and i don’t think it is helping my overall hair health. Definitely not worth the price. Like others mentioned I wish I rather got the blowdryer. I wanted to give this product a fair chance and now it is probably too late to return.
No, I would not recommend this to a friend.
Response from DysonBy Amandeep S, Dyson Customer Support, September 18, 2024
Hello Meep, we appreciate the time and effort you've taken to share your review with us. Your feedback is invaluable as we continuously strive to improve our products and services. We're genuinely sorry to hear about your experience with Dyson Airwrap, as it falls short of the exceptional service standards we aim to provide our customers. Our commitment to delivering the best possible experience for Dyson owners remains unwavering. Please accept our sincere apologies for any inconvenience you've encountered. We value your input and would like to gather more information to help us identify ways to enhance our future services. To ensure prompt attention to your concerns, we kindly request that you send an email to askdysonUS@dyson.com. In the subject line, please include "Dyson Review" so we can address your response with utmost priority. Thank you for giving us the opportunity to assist you. We look forward to learning more about your experience and working towards improving our offerings for all Dyson owners.
Written by a customer while visiting Dyson
Posted by: Artbae
Gender:Female
Verified Purchase:Yes
I was skeptical that I would be able to learn how to use it and that it would make it easier to rapidly dry and style my thick hair. I learned how to use it quickly and I love the results. Washing and drying my hair is no longer the chore that it was.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Minez
Verified Purchase:Yes
I bought it for my wife and she can't be happier, glad I did it!
Written by a customer while visiting Dyson