Hello,

Thank you for your review. This is Miella from Dyson. We're sorry to hear of your experience with your Dyson Airwrap styler. The Dyson Airwrap styler utilizes the Dyson Coanda technology, so the barrels will wrap the hair for you, so you don't have to come in contact with the barrels physically. Each barrel has arrows to show which way it will wrap the section of hair.

We test the Dyson Airwrap on multiple hair lengths and textures and we have a wealth of tips via the Dyson Hair support page on our website along with the Dyson Hair YouTube page. We always invite our customers to visit the page should they experience any difficulty at all.

We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.

Best Wishes,
Miella
Dyson Customer Support

Hi there, this is Kelly with Dyson. We're sorry to hear that you're not having a more positive experience with your Dyson Airwrap. For sure, there is a learning curve when using this styler. The Dyson Airwrap™ Complete Styler was designed for those who want the versatility of a styler to create curls and waves, or a smooth finish. Dyson Airwrap™ wraps entirely through the use of airflow and the naturally occurring phenomenon of the Coanda effect. Air, when propelled at the right speed and pressure, naturally follows an adjacent surface, entraining surrounding air. The Dyson Airwrap™ styler creates a spinning vortex of air around the barrel that attracts, wraps and curls hair. The combination of damp hair, airflow and not applying extreme heat to hair during the drying process helps to lock in your style, whether you're looking for a straight finish, waves or curls.

For best results, start with freshly washed hair. All three brushes can be used on wet hair, but the barrels work best on damp hair. Use the Pre-styling dryer to dry hair to damp before styling with the barrels. When your hair is damp dry, it will look dry but feel cold to the touch. The strands of your hair will be separated, not clumped together. If you do happen to start with dry hair that's already been washed, you can use a spray bottle of water to help dampen each section, as you style.

We’ve seen Airwrap owners with similar hair types use the firm smoothing brush attachment to dry and smooth your hair at the same time, which helps cut down on steps and time. Some people may choose to use a flat iron or similar tool to achieve a more pressed look. Here is a video on of a consumer with natural hair trying Dyson Airwrap: https://www.youtube.com/watch?v=Khs0TdSmYvo

We would value the opportunity to learn more about your experience, as we're committed to customer satisfaction. Please feel free to contact us directly at askdysonUS@dyson.com. We are always happy to help!

Best wishes,
Kelly
Dyson Customer Support