Customer reviews from Dyson
Dyson - Refurbished Excellent - Airwrap Multi-Styler Complete Long - Nickel/Copper
Average customer rating
4.3
(3,148 Reviews)
Rating breakdown 3,148 reviews
5 Stars
2,211
4 Stars
288
3 Stars
217
2 Stars
158
1 Star
274
82%of customers recommend this product.
(
2,319 out of
2,824)
Customer Reviews for Dyson - Refurbished Excellent - Airwrap Multi-Styler Complete Long - Nickel/Copper
Posted by: Megan
Gender:Female
Verified Purchase:Yes
I have thick, fine hair. Normally using a normal hot curler would give me creases in my hair. It would just never ever hold and be flat by 1 pm. So, I decided to treat myself to an Airwrap. It’s so easy to use! I leave my hair about 60% wet and then style (curl). That’s gotten me the best results. Just make sure that section of hair is dry before releasing! The cool shot I feel has made a world of difference, too. My hair held its shape all day. It looks SO good!!! I’m not sure if it saves me tooooo much time in the morning, but I do love it! Only giving it 4 stars really just due to its price tag. It’s a great product, but it really is priced too high for what it is.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: can88
Gender:Female
Verified Purchase:Yes
I bought this product because I have fine thin hair and thought I would try this for the curls. No luck. It curls but as soon as I move the curls are all gone.
No, I would not recommend this to a friend.
Response from DysonBy Ridhu Sharma, Customer Service, December 18, 2024
Hello,
Thank you for your feedback. We are sorry to hear about the issue with the curls not holding. Your experience is important to us, and we will pass your comments on to our product team. Please reach out to our customer service team at askdysonUS@dyson.com for tips or further assistance. We appreciate your input and are committed to improving our products.
Best Wishes,
Dyson customer support
Thank you for your feedback. We are sorry to hear about the issue with the curls not holding. Your experience is important to us, and we will pass your comments on to our product team. Please reach out to our customer service team at askdysonUS@dyson.com for tips or further assistance. We appreciate your input and are committed to improving our products.
Best Wishes,
Dyson customer support
Written by a customer while visiting Dyson
Posted by: sameo
Gender:Male
Verified Purchase:Yes
I can’t leave a review because the company that’s used to deliver it has not been able to deliver for god knows what lake reason for over 10 days. I am lucky if I will get it before Christmas!
Response from DysonBy Sahil S, Customer Service, December 22, 2024
Hello,
thank you for sharing the response with us. We have reviewed your concern regarding having an issue with your Dyson Air wrap. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to reach out to us via Dyson live chat or Dyson Phone support so that we can look further into the concern and get the resolution for you. Also, if you wish you can send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For further queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Dyson Customer Support.
thank you for sharing the response with us. We have reviewed your concern regarding having an issue with your Dyson Air wrap. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to reach out to us via Dyson live chat or Dyson Phone support so that we can look further into the concern and get the resolution for you. Also, if you wish you can send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For further queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Dyson Customer Support.
Written by a customer while visiting Dyson
Posted by: Baddie
Verified Purchase:Yes
Its heavy and hard to use. Definitely not for thick or coarse hair
Response from DysonBy Jasvir Singh, customer service, December 29, 2024
Hello, thank you for sharing your feedback. We apologize for any inconvenience you've experienced with the product's weight and performance on thick or coarse hair. We understand that ease of use and effectiveness are important factors, and we're sorry to hear that this product did not meet your expectations. Your feedback is valuable to us, and we will pass it on to our product development team for further consideration. We would like to look further into this for you. For detailed information, please feel free to email us at askdysonUS@dyson.com and include ‘Dyson Review’ in the subject line for prompt attention to this matter.
Written by a customer while visiting Dyson
Posted by: CrzyheelerMom
Gender:Female
Verified Purchase:Yes
It's difficult to use and I tried to book the free virtual assistant but was unable to do so. It won't let us pick a day/time. It's really frustrating. I'm just not impressed. We have resorted to watching tictok videos. Which help!
No, I would not recommend this to a friend.
Response from DysonBy Jasvir Singh, customer service, December 29, 2024
Hello, thank you for sharing your feedback about your experience with our product. We are sorry to hear that you found it difficult to use and encountered issues booking the free virtual assistant. We understand how frustrating it can be when you are unable to access the support you need. We apologize for any inconvenience this has caused and appreciate your patience in trying to resolve the issue through other means. We would like to assist you further and ensure you get the help you need. We would like to look further into this for you. For detailed information, please feel free to email us at askdysonus@dyson.com and include ‘Dyson Review’ in the subject line for prompt attention to this matter.
Written by a customer while visiting Dyson
Posted by: Kobby92
Verified Purchase:Yes
Not the biggest fan of it tbh. The curl doesn’t last very long. Just a really expensive blow dryer
No, I would not recommend this to a friend.
Response from DysonBy Customer Service, Harpreet K, February 2, 2025
Hello, thank you for sharing your experience with the Dyson Airwrap™ multi-styler and dryer Curly+Coily. We apologize for the disappointment you've faced with the product's performance. We understand the importance of having a styling tool that meets your expectations. To fix the issue with your Dyson, we request you to reach out to Dyson support channels through our official website by initiating chat and you can also connect with us on call (1-866-693-9766). Your feedback is invaluable and helps us improve our products and services. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter. Warm Wishes, Harpreet K
Written by a customer while visiting Dyson
Posted by: Bili
Gender:Female
Verified Purchase:Yes
Super light weight. Very easy to use, I have an issue with my wrist and using this product made it so safe for me to use! The styling kit is amazing
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Connie
Gender:Female
Verified Purchase:Yes
I bought the Dyson a month ago not knowing anything about it but my daughter raved about it and really wanted it. Well, I’ve been the one using it and everyday I am getting better at using it and I love it. My hair looks amazing and it takes me no more than ten minutes to get my hair ready. I’ve had many compliments on my hair. I used to always straighten my hair because I could never get the curl look but now all I’ve been using is the Dyson.
I would recommend this to a friend!
Written by a customer while visiting Dyson