Customer reviews from Dyson
Dyson - Refurbished Excellent - Airwrap Multi-Styler Complete Long - Nickel/Copper
Average customer rating
4.3
(3,148 Reviews)
Rating breakdown 3,148 reviews
5 Stars
2,211
4 Stars
288
3 Stars
217
2 Stars
158
1 Star
274
82%of customers recommend this product.
(
2,319 out of
2,824)
Customer Reviews for Dyson - Refurbished Excellent - Airwrap Multi-Styler Complete Long - Nickel/Copper
Posted by: Disappointed
Verified Purchase:Yes
I do not like the Dyson 5 on 1 hair tool. I have a very hard time curling my hair and it will doesn't last.
Response from DysonBy Manpreet K, Customer Service, November 11, 2024
Hi, we are sorry to hear that the Dyson Airwrap 5 in 1 hair tool hasn't been meeting your expectations when it comes to curling your hair. We understand that it can be frustrating when a styling tool doesn't deliver the results you are looking for. Curling hair can be challenging, especially if your hair is resistant to holding a curl. If you continue to have difficulty with the Dyson hair tool, you may want to consider trying a different styling tool that is better suited to your hair type and needs. Our customer service team would be happy to provide recommendations based on your preferences.
We would also like to learn more so we can learn ways to improve future services. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Warm Wishes,
Manpreet K
We would also like to learn more so we can learn ways to improve future services. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Warm Wishes,
Manpreet K
Written by a customer while visiting Dyson
Posted by: DigiMonki
Gender:Female
Verified Purchase:Yes
I have zero hair-styling skills and incredibly fine hair that never curls or stays even for stylists, and the Dyson Airwrap is an absolute game changer. I get compliments every time I use it. Moreover, it’s gentle on my hair: I recently got a balayage that kinda fried my hair and was dealing with a frizzy rats nest, and the Dyson Airwrap leaves it shiny and soft.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
1
Not good for "fine hair", breakage and burning
on December 4, 2024
Posted by: Gabz
Gender:Female
Verified Purchase:Yes
Good luck! 💯 I don't support dyson products 😳 They lie about the dyson airwrap being a healthy alternative to heat styling tools. And many woman with "fine hair" are suffering the consequences of hair breakage and burning from this product. They need to fix the product so women with all hair types can use it, or marketing needs to change to protect woman with fine hair from using this expensive and stupidly made product. 🤔
No, I would not recommend this to a friend.
Response from DysonBy Ridhu Sharma, Customer Service, December 15, 2024
Hello,
We deeply regret to hear about your experience with the Dyson Airwrap. Your concerns regarding hair breakage and the product's suitability for fine hair are very important to us. We apologize for any distress caused.
Please reach out to our customer care team at askdysonUS@dyson.com
so we can address your concerns directly. Your feedback will help us improve our products and services.
Best regards,
Dyson Customer Care Team
We deeply regret to hear about your experience with the Dyson Airwrap. Your concerns regarding hair breakage and the product's suitability for fine hair are very important to us. We apologize for any distress caused.
Please reach out to our customer care team at askdysonUS@dyson.com
so we can address your concerns directly. Your feedback will help us improve our products and services.
Best regards,
Dyson Customer Care Team
Written by a customer while visiting Dyson
Posted by: kimmywithalotofhair
Verified Purchase:Yes
It took me a few tries to figure out how to best use all the attachments! I have a lot of hair, medium coarse. Naturally wavy hair. Once I figured out how to remove the frizz from my hair, my curls last and look better as the days go by. I recommend.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: OR in FL
Gender:Female
Verified Purchase:Yes
Once you learn how to use the Airwrap, you may never use a hair dryer again. Drying wet hair to a no-flyaway silky smooth hair is quicker than drying alone. Use the training videos and enjoy.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Wrap2
Gender:Female
Verified Purchase:Yes
Love love this product My hair is smooth, shiny and full of body Besides all that only need one tool And I can style my hair beautifully in half the time
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Cynthia
Verified Purchase:Yes
I bought this about 3 weeks ago and it’s ok but not all I thought it was going to be. The curl doesn’t last and it doesn’t really get my hair as smooth as I would like.
Response from DysonBy Jasvir Singh, customer service, December 13, 2024
Hello, thank you for sharing your feedback with us. We are sorry to hear that the product did not fully meet your expectations, particularly regarding the longevity of the curls and the smoothness of your hair. Your satisfaction is important to us, and we would like to help you achieve the best results with your purchase. We would like to look further into this for you. For detailed information, please feel free to reach us at askdysonUS@dyson.com and include ‘Dyson Review’ in the subject line for prompt attention to this matter.
Written by a customer while visiting Dyson
Posted by: Sp542
Gender:Female
Verified Purchase:Yes
Had to return as The tools that came with the dryer did not accommodate short hair. This dryer is really only for people with medium to long hair very disappointed.
No, I would not recommend this to a friend.
Response from DysonBy Ridhu Sharma, Customer Service, December 17, 2024
Hello,
Thank you for your feedback. We are sorry to hear that the dryer did not meet your needs for short hair. Your comments are valuable and help us improve our products. If you have any further questions or need assistance, please reach out to our customer care team at askdysonUS@dyson.com and we will do our best to resolve this for you as quickly as possible.
Best regards,
Dyson Customer Care
Thank you for your feedback. We are sorry to hear that the dryer did not meet your needs for short hair. Your comments are valuable and help us improve our products. If you have any further questions or need assistance, please reach out to our customer care team at askdysonUS@dyson.com and we will do our best to resolve this for you as quickly as possible.
Best regards,
Dyson Customer Care
Written by a customer while visiting Dyson