Customer reviews from startech.com
StarTech.com - USB 3.0 Docking Station with HDMI, DVI & VGA, Dual Display Support (USB3SDOCKHD)
Average customer rating
3.4
(7 Reviews)
Rating breakdown 7 reviews
5 Stars
3
4 Stars
1
3 Stars
1
2 Stars
0
1 Star
2
Customer Reviews for StarTech.com - USB 3.0 Docking Station with HDMI, DVI & VGA, Dual Display Support (USB3SDOCKHD)
Customer Rating
4
Great with macOS 10.14 on Retina MBP 15"
on June 3, 2019
Posted by: Scott2019
Fried my discrete video card hence needed an extender for reusing the 2 monitors that were connected to the thunderbolt port previously. The docking station worked after installing the drivers. Would have preferred 2 HDMI ports at this price. But still a great device. Doesn't get too hot and most importantly works with Apple devices without any hassle.
Written by a customer while visiting startech.com
Customer Rating
3
Some good feature, but lacking others.
on November 26, 2018
Posted by: techuser1
I have had this dock for several years, and it works well. After all this time I only have a couple complaints. The first is that the DisplayLink manager app doesn't have an auto update feature, and it's really annoying having to search for it whenever the dock stops working as a result of a MS patch. The other thing is that Startech did not consider modern heaphones with built-in mic's when they built this. You have to get a splitter to make them work. It would have been much more convenient to make the headphone port a headphone/mic.
Written by a customer while visiting startech.com
Customer Rating
1
Avoid
on March 31, 2022
Posted by: TiredAndFedUp
I've had 3 of these docks none of the worked as intended, 2 returned and 1 will be going back soon, either the devices dont work alltogether or when put under any kind of screen motion, they disconnect and reconnect after 20 seconds or so, useless for business.
Response from startech.comBy Atha, Customer Support, March 31, 2022
Thank you for taking the time to leave a review for our USB3SDOCKHD. We are sorry to hear that you experienced difficulty with USB3SDOCKHD as this is not expected behavior for our docking station. Our Technical Advisors will be reaching out to you shortly.
Written by a customer while visiting startech.com
Customer Rating
5
2 monitors on a 2017 MacBook air running
on May 9, 2022
Posted by: Mark1
I bought this to run a second monitor using the USB3 port. My MacBook Air runs the latest Monterey 12.3.1. Once all was plugged in, which was all of 3 cables, plugged in the Power, the USB cable and an HDMI cable, I simply downloaded the drivers for the Mac 12.x and installed. Once the security permissions were granted the 2nd monitor sprang into life. One small issues (not much of an inconvenience), when I boot the laptop from cold I do have to run the DisplayLink Manager app for the second monitor to work. Like I said not really an inconvenience a I added the app icon to the taskbar.
Response from startech.comBy Atha, Customer Support, May 10, 2022
Thank you for taking the time to leave a review for our USB3SDOCKHD. Within the DisplayLink manager application, please select “Launch automatically after logging-in” for the software to start automatically every time you log-in.
Written by a customer while visiting startech.com
Customer Rating
5
on January 9, 2015
Posted by: pier4125
Have been using this device for over 2 months and haven't had a single issue with it. Setup was extremely easy. Just follow the simple instructions. Had it up and running in 15 minutes. My setup includes dual monitors, VOIP soft phone (phone works through my laptop) and video conferencing. No throughput issues with all of this traffic running through the Startech dock.
Written by a customer while visiting startech.com
Customer Rating
5
Works great if you install the drivers
on October 11, 2017
Posted by: ITGUY17
you have to install the drivers for this to work...
Written by a customer while visiting startech.com
Customer Rating
1
Failing on multiple machines
on June 15, 2017
Posted by: Rob123
I tested this dock for my company on 4 different machines, all of which experienced different problems. Monitors freezing, not refreshing, artifacting, the machines freezing and the dock needing to be restarted.
Response from startech.comBy Malcolm, Customer Support, June 22, 2017
Thanks for sharing your experience with us. We hope we can help.
Please confirm you are using the current version of the drivers available on the Support tab for this product. If this issue persist across multiple computers and displays, and you're using the latest drivers on a supported operating system, it's possible the dock may be faulty. It does come with a full three year hardware warranty, and lifetime technical support, so we are here to help.
We have also been in touch with you via email, in response to your support request.
Please confirm you are using the current version of the drivers available on the Support tab for this product. If this issue persist across multiple computers and displays, and you're using the latest drivers on a supported operating system, it's possible the dock may be faulty. It does come with a full three year hardware warranty, and lifetime technical support, so we are here to help.
We have also been in touch with you via email, in response to your support request.
Written by a customer while visiting startech.com