Customer reviews from Kitchen Aid
KitchenAid - Semi Automatic Espresso Machine with Burr Grinder, KES6551 - Candy Apple Red
Average customer rating
4.4
(389 Reviews)
Rating breakdown 389 reviews
5 Stars
281
4 Stars
62
3 Stars
14
2 Stars
2
1 Star
30
64%of customers recommend this product.
(
49 out of
77)
Customer Reviews for KitchenAid - Semi Automatic Espresso Machine with Burr Grinder, KES6551 - Candy Apple Red
Customer Rating
1
NONE
on August 6, 2024
Posted by: HARLOWNOAH
from BOERXNE T
[This review was collected as part of a promotion.] MAKES A HORRIBLE MESS AND I HAVE TO VACCUM COFFEE GROUNDS EVERY MORNING. TOO MUCH TROUBLE. I WOULD LIKE TO GET MY MONEY BACK.
No, I would not recommend this to a friend.
Response from Kitchen AidBy KA Review Team, August 7, 2024
Dear HARLOWNOAH,
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your KitchenAid Semi Automatic Espresso Machine with Burr Grinder. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID# 283552459 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your KitchenAid Semi Automatic Espresso Machine with Burr Grinder. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID# 283552459 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Written by a customer while visiting Kitchen Aid
Customer Rating
1
Waiting for warranty card
on September 11, 2024
Posted by: Ahstara
[This review was collected as part of a promotion.] I have not received the warranty card that comes with all KitchenAid appliances so I've not used it.
Response from Kitchen AidBy KA Review Team, September 12, 2024
Dear Ahstara,
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your KitchenAid Semi Automatic Espresso Machine with Burr Grinder. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID# 284623149 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your KitchenAid Semi Automatic Espresso Machine with Burr Grinder. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID# 284623149 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Written by a customer while visiting Kitchen Aid
Customer Rating
3
Do The Right Thing
on June 16, 2024
Posted by: Ed A 1951
[This review was collected as part of a promotion.] Had my Expresso machine one month; made about a dozen cappuccinos, when the descaling light came on. The Kitchen aid manual said to use a descaling solution. Well, there was no solution provided with the expression machine for which I paid a lot for. Customer service states that kitchenaid does not even have their own descaling solution and they advised just to use any descaling solution. The right thing to do is to provide a courtesy package along with the machine.
Response from Kitchen AidBy KA Review Team, June 17, 2024
Dear Ed A 1951,
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your KitchenAid Semi Automatic Espresso Machine with Burr Grinder. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID# 281922779 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your KitchenAid Semi Automatic Espresso Machine with Burr Grinder. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID# 281922779 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Written by a customer while visiting Kitchen Aid
Customer Rating
1
NOT anti static like advertised!
on September 28, 2024
Posted by: clcryer
from Alaska
The coffee bean grinder is not anti static. I have done everything and the coffee beans fly out everywhere. I tried called customer service and they told me to put oil on the outside of the machine??? No one can tell me how to fix the issue. Why advertise as anti static when that's not true? Please reach out if anyone can provide more assistance.
No, I would not recommend this to a friend.
Response from Kitchen AidBy KA Review Team, September 30, 2024
Dear clcryer,
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your KitchenAid Semi Automatic Espresso Machine with Burr Grinder. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID# 285092214 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your KitchenAid Semi Automatic Espresso Machine with Burr Grinder. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID# 285092214 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Written by a customer while visiting Kitchen Aid
Customer Rating
4
appearance
on March 12, 2025
Posted by: big black guy
from california
[This review was collected as part of a promotion.] the expresso machine is great but the water is not very hot. average temp on most expresso machine is 172 degree and yours is at the best 132 degree..over all we like the KITCHENAID.. the gauge meter is lazy and has a problem moving off its rest point. it moved one time when we first used it.
I would recommend this to a friend!
Written by a customer while visiting Kitchen Aid
Customer Rating
3
Good, Not Great
on January 12, 2025
Posted by: LBG1165
[This review was collected as part of a promotion.] I bought this espresso machine because I was frustrated with Breville not being able to provide support problems with one of their machines. I have Kitchen Aid appliances and have felt they were reliable. So far, that is true. The espresso made is quite good. However, the portafilter does not clean easily. Grounds do not come out of the portafilter using my knock box. I have to scrape them out. The foam you can make is just okay. I've tried various ways to improve the foam. Maybe the pressure isn't strong enough.
Response from Kitchen AidBy KA Review Team, January 13, 2025
Dear LBG1165,
Thank you for your review. We are sorry to learn of the concern you expressed regarding your KitchenAid Semi Automatic Espresso Machine with Burr Grinder. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID# 287555859 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Thank you for your review. We are sorry to learn of the concern you expressed regarding your KitchenAid Semi Automatic Espresso Machine with Burr Grinder. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID# 287555859 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Written by a customer while visiting Kitchen Aid
Customer Rating
5
Home made espresso
on July 2, 2024
Posted by: Rick1997
[This review was collected as part of a promotion.] I bought the espresso machine so I could start making my coffee drinks the way I like them. Been using it a couple of times a day and am loving it!
Written by a customer while visiting Kitchen Aid
Customer Rating
4
Good edging towards great
on August 13, 2024
Posted by: Paul75424
[This review was collected as part of a promotion.] Bought this one, mainly on price and previous kitchenaid quality…30~ years on my mixer…I mean come on and break, want a new color. That aside, the espresso is dark and rich. I wish it was a little warmer, but maybe a need some double walled cups. Creama is great, flavor is great, no issues so far.
Written by a customer while visiting Kitchen Aid