Customer reviews from Kitchen Aid
KitchenAid - Semi Automatic Espresso Machine with Burr Grinder, KES6551 - Candy Apple Red
Average customer rating
4.4
(389 Reviews)
Rating breakdown 389 reviews
5 Stars
281
4 Stars
62
3 Stars
14
2 Stars
2
1 Star
30
64%of customers recommend this product.
(
49 out of
77)
Customer Reviews for KitchenAid - Semi Automatic Espresso Machine with Burr Grinder, KES6551 - Candy Apple Red
Customer Rating
5
Best espresso machine on the market
on December 20, 2024
Posted by: William4458
from Nazareth, Pennsylvania
I bought this machine about two weeks now and it is up and beyond anything I hoped for.i am so happy I bought it.Diffently worth the money
No, I would not recommend this to a friend.
Written by a customer while visiting Kitchen Aid
Customer Rating
1
Faulty
on September 7, 2024
Posted by: GabrielleM
[This review was collected as part of a promotion.] This was great for the first six weeks and now it doesn’t work. Seems like it’s over heating, turned it on and it was overheating without use.
Response from Kitchen AidBy KA Review Team, September 9, 2024
Dear GabrielleM,
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your KitchenAid Semi Automatic Espresso Machine with Burr Grinder. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID# 284493934 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your KitchenAid Semi Automatic Espresso Machine with Burr Grinder. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID# 284493934 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Written by a customer while visiting Kitchen Aid
Customer Rating
1
Horrible
on December 30, 2025
Posted by: Vivkskrke
from Tulsa, OK
Third machine I received that was defective. First one just stopped working, second one the grinder wasn’t working correctly and third is leaking. Currently in the process of trying to return it and the process has been so frustrating. I’ve been on the phone with many reps- some helpful, some not and the issue is still unresolved. I do not recommend an espresso machine from Kitchenaid. Better go with Breville or the other many options out there.
No, I would not recommend this to a friend.
Response from Kitchen AidBy KA Reviews, KitchenAid, January 2, 2026
Dear Vivkskrke,
Thank you for your feedback! We see that you’ve already been in touch with our customer service team. Let us know if there’s anything else we can help with.
Thank you.
Review Team
Thank you for your feedback! We see that you’ve already been in touch with our customer service team. Let us know if there’s anything else we can help with.
Thank you.
Review Team
Written by a customer while visiting Kitchen Aid
Customer Rating
1
Avoid at all costs, seriously.
on November 1, 2024
Posted by: Graham001
from North Carolina
My wife's most sacred part of the day has always been coffee so I got her this to replace the first generation Semi Automatic Espresso machine since it didn't have an integrated burr grinder. We have had a TON of issues with this and has ruined my wife's routine for drinking coffee in the morning. The quality of the machine is no where near the quality of products KitchenAid usually delivers. The grinder works great but everything else about the machine is awful. We've tried 3 different types of beans, tweaked every setting for each bean type, and espresso sparingly gets disbursed. We have to click the brew button 3-9 times to get a single cup of espresso. After the 4th time, the espresso starts tasting burnt. Instead, the machine floods the retention tray with water so in the process of doing this you must empty out the water tray EVERY TIME you brew. Its ridiculous. We finally sent in the machine to "get repaired" which they said would take 4-5 weeks. I have zero confidence this machine will get repaired and I want my money back or a completely different machine because this one is NOT worth the money at all.
@KitchenAid please do the right thing and give us credit to own another machine of yours that works.
No, I would not recommend this to a friend.
Response from Kitchen AidBy KA Review Team, November 4, 2024
Dear Graham001,
Thank you for your review. We are sorry to learn of the concern you expressed regarding your KitchenAid Semi Automatic Espresso Machine with Burr Grinder. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID# 285716109 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Thank you for your review. We are sorry to learn of the concern you expressed regarding your KitchenAid Semi Automatic Espresso Machine with Burr Grinder. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID# 285716109 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Written by a customer while visiting Kitchen Aid
Customer Rating
1
Great coffee but was treated like trash
on June 7, 2024
Posted by: JC xiang
from New York
[This review was collected as part of a promotion.] Portafilter and water filter holder came broken call for replacement rep was nice but the replacement was use and most likely defective part.
Portafilter had black residual still on it and unpolish compared to the one that came in the box.
The water filter holder had some kind of white residual
I ain’t asking for the whole thing to be replaced just what was broke. But being send part that is so disgusting really
Portafilter had black residual still on it and unpolish compared to the one that came in the box.
The water filter holder had some kind of white residual
I ain’t asking for the whole thing to be replaced just what was broke. But being send part that is so disgusting really
No, I would not recommend this to a friend.
Response from Kitchen AidBy KA Review Team, June 10, 2024
Dear JC xiang,
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your KitchenAid KitchenAid Semi Automatic Espresso Machine with Burr Grinder. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID# 281649700 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your KitchenAid KitchenAid Semi Automatic Espresso Machine with Burr Grinder. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID# 281649700 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Written by a customer while visiting Kitchen Aid
Customer Rating
1
Really Disappointing
on April 16, 2024
Posted by: Laurenvanvan
from Phoenix
[This review was collected as part of a promotion.] Product stopped working after a few days. Will not grind and all lights come on. No troubleshooting information available.
No, I would not recommend this to a friend.
Response from Kitchen AidBy KA Review Team, April 17, 2024
Dear Laurenvanvan,
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your KitchenAid Semi Automatic Espresso Machine. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID#280000868 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your KitchenAid Semi Automatic Espresso Machine. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID#280000868 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Written by a customer while visiting Kitchen Aid
Customer Rating
1
does not work properly.
on July 5, 2024
Posted by: Perla G
[This review was collected as part of a promotion.] Unfortunately, the machine does not work properly. Awaiting for the second replacement.
Written by a customer while visiting Kitchen Aid
Customer Rating
4
Good quality
on July 23, 2024
Posted by: Rodmtz
[This review was collected as part of a promotion.] So happy with the quality with this machine , I wished they had more accesories like a dosing funnel
I would recommend this to a friend!
Written by a customer while visiting Kitchen Aid