Customer reviews from Kitchen Aid
KitchenAid - Semi Automatic Espresso Machine with Burr Grinder, KES6551 - Candy Apple Red
Average customer rating
4.5
(388 Reviews)
Rating breakdown 388 reviews
5 Stars
281
4 Stars
62
3 Stars
14
2 Stars
2
1 Star
29
64%of customers recommend this product.
(
49 out of
76)
Customer Reviews for KitchenAid - Semi Automatic Espresso Machine with Burr Grinder, KES6551 - Candy Apple Red
Customer Rating
5
Great machine
on May 28, 2025
Posted by: Cat58
from Michigan
[This review was collected as part of a promotion.] I have had this machine awhile….The first one had a glitch in the espresso stream, but it was replaced promptly and hassle free. I am impressed with the quality of the shots. I also like that you can customize the amount of water you want to use when adding to your shots…This machine is very user friendly and makes a great espresso…Highly recommend for the price!
I would recommend this to a friend!
Written by a customer while visiting Kitchen Aid
Customer Rating
5
So glad I tried this machine!!
on April 22, 2025
Posted by: Alli B
[This review was collected as part of a promotion.] I love it!!! It was well worth the investment and my coffee is amazing! The only thing that bugs me is that I wish it was easier to find accessories for it like replacement parts, water filters, different portafilters, etc.
I would recommend this to a friend!
Written by a customer while visiting Kitchen Aid
Customer Rating
1
Leaks right out of the box
on December 26, 2025
Posted by: Chad
from Columbus Ohio
Leaked right out of box. common issue from what I read. Kitchen aid quality has gone downhill
No, I would not recommend this to a friend.
Response from Kitchen AidBy KitchenAid Small Appliance, December 29, 2025
Dear Chad,
Thank you for your review. We are sorry to learn of the concern you expressed regarding your KitchenAid Semi-Automatic Espresso Machine with Burr Grinder. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID#374312582 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Thank you for your review. We are sorry to learn of the concern you expressed regarding your KitchenAid Semi-Automatic Espresso Machine with Burr Grinder. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID#374312582 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Written by a customer while visiting Kitchen Aid
Customer Rating
1
Leaking everywhere
on January 30, 2026
Posted by: CourtMeade
from Knoxville, TN
This espresso machine has been leaking water all over the counter ever since I got it. Kitchen aid product help is impossible to get ahold of last time I called it was a 10 hour wait. Do not recommend this product.
No, I would not recommend this to a friend.
Response from Kitchen AidBy KitchenAid Small Appliance, January 30, 2026
Dear CourtMeade,
Thank you for your review. We are sorry to hear about the concern you expressed regarding your KitchenAid Semi-Automatic Espresso Machine. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID #377613550 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Thank you for your review. We are sorry to hear about the concern you expressed regarding your KitchenAid Semi-Automatic Espresso Machine. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID #377613550 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Written by a customer while visiting Kitchen Aid
Customer Rating
1
Do not buy if you want out-of-the-box quality
on March 23, 2026
Posted by: Disappointed Drinker
After following all the unboxing instructions, I was immediately disappointed when I put the first tank of water onto the main unit - rapidly formed leaks from where the tube from the tank interfaces with the main unit. I could not leave the tank attached for more that two minutes before my countertop became wet.
Some research on the Internet (and many of the reviews here on kitchenaid.com) indicate that I am not the only one to experience this. I'm happy for the folks who got a five-star unit out-of-the-box, but for the money, and for the KitchenAid brand, all units should be defect-free.
I believe the gasket on the main unit "tube" receptacle is of the wrong size(?) for the tube from the tank, and that allows water to leak. I fixed it by stacking two 19mm OD, 13mm ID, 3mm width silicone o-rings onto the tube (see photo - maybe, I'm not sure I can add a photo) (o-ring sizes supplied if someone else needs to do this as well). After doing this, the unit has not leaked for 24 hours. But it should not have leaked at all.
After my fix, the espresso machine makes good espresso. It works well, is rather quite, cleans up nicely, and looks very good. I have not used the steam wand. NOW I have the KitchenAid Espresso Machine that I thought I purchased.
Response from Kitchen AidBy KitchenAid Small Appliance, March 27, 2026
Dear Disappointed Drinker,
Thank you for your feedback! We see that you’ve already been in touch with our customer service team. Let us know if there’s anything else we can help with.
Thank you.
Review Team
Thank you for your feedback! We see that you’ve already been in touch with our customer service team. Let us know if there’s anything else we can help with.
Thank you.
Review Team
Written by a customer while visiting Kitchen Aid
Customer Rating
1
Disappointed
on June 17, 2025
Posted by: emily c
I wanted so badly to like this machine, but after months of trying different grind/dose combinations, new beans, different beans, etc I have yet to pull decent shots. No matter what I do they’re thin and watery. I can’t get the pressure into the espresso range. Very disappointed especially given how pricey this machine is.
No, I would not recommend this to a friend.
Response from Kitchen AidBy KA Review Team, June 17, 2025
Dear emily c ,
Thank you for your review. We are sorry to learn of the concern you expressed regarding your KitchenAid Semi Automatic Espresso Machine with Burr Grinder. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID# 349930175 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Thank you for your review. We are sorry to learn of the concern you expressed regarding your KitchenAid Semi Automatic Espresso Machine with Burr Grinder. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID# 349930175 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Written by a customer while visiting Kitchen Aid
Customer Rating
5
Awesome machine
on June 14, 2024
Posted by: Rvray
from Texas
[This review was collected as part of a promotion.] One of the best I have ever had. Looks very stylish in addition to a great machine
I would recommend this to a friend!
Written by a customer while visiting Kitchen Aid
Customer Rating
5
Perfection
on May 28, 2024
Posted by: Stacey_Mc
from Knoxville, TN
[This review was collected as part of a promotion.] This espresso machine has quickly become our favorite small appliance. It's very simple to navigate and makes an incredible espresso. Now, if I could only get my latte art down pat!
I would recommend this to a friend!
Written by a customer while visiting Kitchen Aid