Customer reviews from Kitchen Aid
KitchenAid - Semi Automatic Espresso Machine with Burr Grinder, KES6551 - Porcelain White
Average customer rating
4.4
(390 Reviews)
Rating breakdown 390 reviews
5 Stars
281
4 Stars
62
3 Stars
14
2 Stars
2
1 Star
31
64%of customers recommend this product.
(
49 out of
77)
Customer Reviews for KitchenAid - Semi Automatic Espresso Machine with Burr Grinder, KES6551 - Porcelain White
Customer Rating
5
Easy to use
on December 30, 2025
Posted by: Scout
This was a gift that gets used everyday. It is extremely easy to use. I use it primarily for lattes, but have made Americanos also.
Written by a customer while visiting Kitchen Aid
Customer Rating
3
Unsatisfied
on December 30, 2025
Posted by: None
I bought this 3 months ago, and I’m not to happy the pressure gauge doesn’t work right
Response from Kitchen AidBy KA Reviews, KitchenAid, January 2, 2026
Dear None,
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your KitchenAid Semi Automatic Espresso Machine with Burr Grinder. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID# 374762120 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply.
Thank you.
Review Team
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your KitchenAid Semi Automatic Espresso Machine with Burr Grinder. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID# 374762120 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply.
Thank you.
Review Team
Written by a customer while visiting Kitchen Aid
Customer Rating
5
So Quiet!
on December 30, 2025
Posted by: Love it.
Love this machine! It’s quiet, holds a lot of water and the steamer wand works great.
I would recommend this to a friend!
Written by a customer while visiting Kitchen Aid
Customer Rating
5
The best machine ever
on January 2, 2026
Posted by: JJ
from Midland Texas
The best investment I have made in 2025 ❤️, this machine is beautiful; precise and easy to use .
I would recommend this to a friend!
Written by a customer while visiting Kitchen Aid
Customer Rating
4
on January 5, 2026
Posted by: coco87
Love it! It all works super well and looks great to boot. My only complaint, and it could be a user error, is I cannot figure out the steamer wand for the vegan milk for foam
I would recommend this to a friend!
Response from Kitchen AidBy KitchenAid Small Appliance, January 9, 2026
Dear coco87,
Thank you for your review. We are sorry to learn of the concern you expressed regarding your KitchenAid Semi Automatic Espresso Machine. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID #375376860 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Thank you for your review. We are sorry to learn of the concern you expressed regarding your KitchenAid Semi Automatic Espresso Machine. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID #375376860 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Written by a customer while visiting Kitchen Aid
Customer Rating
5
Would give extra stars if possible ✨
on January 18, 2026
Posted by: Sky
from Madison, WI
After a month of nearly daily use, we're still in love with this thing. Easy to use, zero issues. Couldn't be happier! 10/10 would definitely recommend.
I would recommend this to a friend!
Written by a customer while visiting Kitchen Aid
Customer Rating
3
Quiet Grinder Shines, Steam Wand Issue Disappoints
on January 21, 2026
Posted by: Patagonia
I really enjoy this espresso machine. The grinder is impressively quiet—easily the quietest I’ve ever used—and that feature alone is worth five stars.
That said, I did start noticing a small but constant drip from the steam wand within the first two months. It only happens when the pump is running, but it’s persistent enough to be concerning.
I reached out to the small appliance support line and was placed on a 1.5‑hour hold. I opted for a callback, but unfortunately never received one. I still need to get in touch with support to resolve the issue.
Response from Kitchen AidBy KitchenAid Small Appliance, January 22, 2026
Dear Patagonia,
Thank you for your review. We are sorry to learn of the concern you expressed regarding your KitchenAid Semi Automatic Espresso Machine. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID #376937355 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Thank you for your review. We are sorry to learn of the concern you expressed regarding your KitchenAid Semi Automatic Espresso Machine. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID #376937355 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Written by a customer while visiting Kitchen Aid
Customer Rating
5
Great buy
on January 24, 2026
Posted by: Jack
Outstanding Performance especially for the price. Has as many features as more expensive units
Written by a customer while visiting Kitchen Aid