Customer reviews from Kitchen Aid
KitchenAid - Semi Automatic Espresso Machine with Burr Grinder, KES6551 - Porcelain White
Average customer rating
4.4
(390 Reviews)
Rating breakdown 390 reviews
5 Stars
281
4 Stars
62
3 Stars
14
2 Stars
2
1 Star
31
64%of customers recommend this product.
(
49 out of
77)
Customer Reviews for KitchenAid - Semi Automatic Espresso Machine with Burr Grinder, KES6551 - Porcelain White
Customer Rating
1
hope yours lasts longer than mine did
on February 3, 2025
Posted by: montana6
from IL
[This review was collected as part of a promotion.] Everything about this machine was exceptional for about 3 months. The grinder was my favorite part, super quiet, fast, and produced the perfect amount of grounds for a double shot every time. The extraction was meh, took awhile to lock in to how we wanted it but still, worked every time. We used it 3x daily. I descaled the machine when needed, and eventually the grinder needed cleaning, but that's normal with any coffee grinder in these semi-automatic machines. One day, however....everything about this machine changed. The grinder stopped giving good amounts, roughly 8-10 grams for a double shot, so we would have to press the button 2-3 times sometimes. Nothing worked to fix the issue. Then the extraction just became NON-EXISTENT. Tried everything numerous times. No matter what we do, the pressure spikes and not one drop comes out, then the machine stops and the power button flashes along with the water button. I've also tried priming the pump numerous times as well. I called the service line and she was nice. She told me to try steps I'd done 5 times ea. Now this machine has gone back in the box. Waving the white flag of defeat. I received this machine as part of a promotion, but if i paid the sticker price i would be extremely upset. This thing is useless now. One other thing, you're supposed to change the filter but there's not an existing filter from kitchenaid to purchase. I found some on amazon but they're different from the one that came with the machine. I will call service back but if i have to pay to ship this thing out to them, it's going in the garbage. Good luck everyone.
No, I would not recommend this to a friend.
Response from Kitchen AidBy KA Review Team, February 4, 2025
Dear montana6,
Thank you for your review. We are sorry to learn of the concern you expressed regarding your KitchenAid Semi Automatic Espresso Machine with Burr Grinder. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID# 288104656 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Thank you for your review. We are sorry to learn of the concern you expressed regarding your KitchenAid Semi Automatic Espresso Machine with Burr Grinder. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID# 288104656 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Written by a customer while visiting Kitchen Aid
Customer Rating
5
They Thought of Everything!
on March 11, 2024
Posted by: nsand
[This review was collected as part of a promotion.] Finally, an espresso machine I can use. We replaced two separate appliances with this one machine; I never learned to use the other two machines. It is now day two with this Kitchen Aid espresso machine and I have personally made 4 cappuccinos! The start up instructions are not clear so you will have to have some espresso machine knowledge. It is wonderful to have a grinder and espresso maker in one. It comes with everything you will need; 4 espresso baskets, frothing cup and tamper AND storage for the baskets. The stainless steel is sleek and beautiful. The machine has Smart Dosing Technology which measures and grinds the perfect amount of beans for the best results every time. The portafilter has a flat base, which makes it an easier stable tamping. I especially appreciate the espresso pressure gage so you know when you’re in that espresso sweet spot. The machine has wheels! This will make it super easy for me when cleaning under and around the machine. Buy it! You’ll be happy you did!
Written by a customer while visiting influenster.com
Customer Rating
5
Amazing
on March 12, 2024
Posted by: samanthah374
[This review was collected as part of a promotion.] I'm in love with this machine! I have been wanting an espresso machine for awhile now and now ai have one and it's the best! I can make so many different coffees or simple espresso shots! It's super simple and easy to use and comes with a recipe book with steps and ingredients so you can learn if you don't know how to use it or make certain drinks. It comes with everything you need and i highly recommend if you're looking into buying one. This company is great.
Written by a customer while visiting influenster.com
Customer Rating
5
My new coffee shop
on April 21, 2024
Posted by: cotulkn24
[This review was collected as part of a promotion.] Wow. Just wow. I just jumped into the professional section of making drinks. My neighbors visit often and starts my morning out right each day. Easy to use and operate.
Written by a customer while visiting influenster.com
Customer Rating
4
Very professional machine!
on March 28, 2024
Posted by: glenps
[This review was collected as part of a promotion.] It looks very beautiful in my kitchen, apart from the esthetic the performance overall is very good, we have to do some adjustments and testings but the final results are very good, the milk frother is amazing and the water tank is super big so that you dont have to refill it every time
Written by a customer while visiting influenster.com
Customer Rating
5
Love it
on March 12, 2024
Posted by: tennesseegirlnumber1
[This review was collected as part of a promotion.] Easy to learn and the next thing you know you have a lovely latte in your hand!Great functions resulting in great beverages! The machine is beautiful, wherever you see it
Written by a customer while visiting influenster.com
Customer Rating
5
A luxury machine for a coffe lover.!
on March 25, 2024
Posted by: itsmemarluys
[This review was collected as part of a promotion.] I am a coffee lover and this coffee grinder has been the best thing I have ever bought, a fairly ground coffee without lumps, the assembly process of the entire machine is really easy and fast, the smell of freshly brewed coffee is special, and In relation to its price it is really worth what it costs. The cleaning process is easy and fast. It is a luxury machine!
Written by a customer while visiting influenster.com
Customer Rating
5
Love it
on March 11, 2024
Posted by: rayvonw
[This review was collected as part of a promotion.] It is well made . Expresso machine makes great expresso fast. The coffee is perfect every time, and the smell of just grounded beans in the morning is what your days need to go from 'meh' to 'life has a purpose and it is fully fulled by this machine'.
Written by a customer while visiting influenster.com