Hello Vidalo.

Thank you for sharing your feedback. We are sorry to hear you are having difficulty installing and removing the battery on your 24V Cordless Multi-Tool. That should not be the case, and we appreciate you bringing it to our attention.
To install a Greenworks 24V battery into the 24V Cordless Multi-Tool, simply align the battery's rails with the tool's internal tracks and slide it in until it clicks into place. Ensure the battery rails are clean before inserting, as debris can cause the battery to get stuck.
Step-by-step instructions:
1. Align the battery: Position the battery so that the rails on its sides are aligned with the tracks inside the multi-tool's battery compartment.
Slide into place: Push the battery firmly and straight into the compartment. You should feel it slide in smoothly.
2. Confirm secure fit: Continue pushing until the battery is fully seated and you hear a "click," which indicates it is locked in place and ready for use.
3. Check for debris: Before installation, inspect both the battery's rails and the tool's internal tracks for any dirt, dust, or debris that could prevent a proper connection. Remove any obstructions and try again.
If you have exhausted all troubleshooting steps and the problem persists, contact us through Live Chat on Greenworks Tools website or call 1-888-909-6757 (1-888-90WORKS). So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided.