Customer reviews from greenworkstools.com
Greenworks - 80V 21" Self-Propelled Lawn Mower (Gen 2), 8.0Ah Battery and Charger - Green
Average customer rating
4.6
(2,100 Reviews)
Rating breakdown 2,100 reviews
5 Stars
1,595
4 Stars
314
3 Stars
59
2 Stars
34
1 Star
98
93%of customers recommend this product.
(
1,622 out of
1,750)
Customer Reviews for Greenworks - 80V 21" Self-Propelled Lawn Mower (Gen 2), 8.0Ah Battery and Charger - Green
Customer Rating
5
Not your father’s zero turn
on April 29, 2025
Posted by: WallyJ
from Ohio
Gender:Male
[This review was collected as part of a promotion.] Just took delivery of this today and my first impression of it is that it appears well built and definitely heavy duty, fit and finish is top notch! The charger was a surprise to me, I knew it came with one but this one rivals a auto class one.
Pros: Quiet, Durable, Environmentally Safe, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Greenwashed!
on April 29, 2025
Posted by: greenwashed99
from charlotte, NC
Gender:Male
Have been using for a month and definitely feel I have been greenwashed. I can't mow for more than 20 mins without the battery dying (short grass too). The mower constantly puts itself into "turbo" mode which further drains the battery and even though I turn it off to go out of "turbo" mode and then back on, it goes back in another few seconds. Charging the battery takes at least 1.5 hours, but that's only after the battery has cooled since it's not, because I don't mow the lawn in the winter.... and then when it's done charging and I hit the charge indicator on the battery, it shows 4 lights and then immediately drops to 3 right out of the charger. I am all for paying a little more for a sustainable solution, but don't lie about your products abilities.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, April 30, 2025
Hello greenwashed99.
We are sorry to hear you are unhappy with the mower's protection features. The mower likely enters "turbo" mode automatically due to an overcurrent protection system that kicks in when the battery is being heavily stressed, possibly by thick grass or uneven terrain. This is a safety mechanism to prevent damage to the battery and motor.
To address this, we recommend exploring a few troubleshooting steps to potentially improve your battery's performance.
1. Check Grass and Terrain. Make sure you are not mowing through excessively thick or long grass, or areas with a lot of debris. Try adjusting the cutting height or moving through areas in shorter passes if possible.
2. Self-Propelled Engagement. If you are using the self-propelled feature, try engaging it more gradually and with a lighter touch. Excessive strain on the self-propelled mechanism can also trigger the overcurrent protection.
3. Battery Condition. Ensure your batteries are fully charged and in good condition. Worn batteries may struggle to provide the necessary power, leading to more frequent activation of the overcurrent protection.
Yes, the batteries will require time to cool before charging. The amount of time that the battery requires to cool will vary depending on how much they have heated up while in use.
The outdoor temperature can affect battery run time. If the unit is used in extreme heat, this causes the battery to overheat and deplete. We apologize for any inconvenience that this might cause.
If you have tried these steps and the problem persists, we recommend contacting our customer support team for assistance with properly submitting a warranty claim. They can be reached either using the online chat function, on Greenworks Tools page, accessible by clicking “Chat with an Expert” in the bottom corner of your screen, Chat with a Live Agent I Monday - Friday: 9:30am – 5pm EST or by calling 1-888-909-6757 between 9AM and 7PM EST, M-F. So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided.
We are sorry to hear you are unhappy with the mower's protection features. The mower likely enters "turbo" mode automatically due to an overcurrent protection system that kicks in when the battery is being heavily stressed, possibly by thick grass or uneven terrain. This is a safety mechanism to prevent damage to the battery and motor.
To address this, we recommend exploring a few troubleshooting steps to potentially improve your battery's performance.
1. Check Grass and Terrain. Make sure you are not mowing through excessively thick or long grass, or areas with a lot of debris. Try adjusting the cutting height or moving through areas in shorter passes if possible.
2. Self-Propelled Engagement. If you are using the self-propelled feature, try engaging it more gradually and with a lighter touch. Excessive strain on the self-propelled mechanism can also trigger the overcurrent protection.
3. Battery Condition. Ensure your batteries are fully charged and in good condition. Worn batteries may struggle to provide the necessary power, leading to more frequent activation of the overcurrent protection.
Yes, the batteries will require time to cool before charging. The amount of time that the battery requires to cool will vary depending on how much they have heated up while in use.
The outdoor temperature can affect battery run time. If the unit is used in extreme heat, this causes the battery to overheat and deplete. We apologize for any inconvenience that this might cause.
If you have tried these steps and the problem persists, we recommend contacting our customer support team for assistance with properly submitting a warranty claim. They can be reached either using the online chat function, on Greenworks Tools page, accessible by clicking “Chat with an Expert” in the bottom corner of your screen, Chat with a Live Agent I Monday - Friday: 9:30am – 5pm EST or by calling 1-888-909-6757 between 9AM and 7PM EST, M-F. So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Best mower I have ever bought!
on April 29, 2025
Posted by: TomHGoB
from Glenside
Gender:Male
[This review was collected as part of a promotion.] I can’t believe it took me this long to ditch the gas mower! Very easy to put together and operate. I couldn’t be happier!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Instructions
on April 29, 2025
Posted by: Janet A
from Cave Springs, AR
Gender:Female
[This review was collected as part of a promotion.] I bought this earlier this month and it didn’t come with any instructions. It was simple until I got to the handles. Not sure what to do about the black gasket around the handle fitting on the one side. I am looking for instructions online. I am eagerly awaiting to get this in my yard. It looks very nice and sturdy.
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, April 30, 2025
Hello Janet A
We apologize that the machine did not come with instructions. We understand this may have caused inconvenience, and we are happy to provide you with a copy of the manual or answer any questions you may have. We have
dedicated support or documentation section where you can find user manuals, tutorials, or FAQs on the products page.
If you are facing any difficulties, we encourage you to review the attached video. It may offer a solution to your problem. You can access it here
Assembly guide (https://youtu.be/vOl0PJ6QBGc)
How to attach side chute (https://youtu.be/x-7DeEMyapA)
Greenworks Tools has a YouTube channel, offering videos on various topics related to our battery-powered and eclectic outdoor power tools, including lawn care, gardening, and DIY projects, we also have assembly videos for most machines.
After attempting the troubleshooting tip and, the problem persists. We recommend contacting our customer support team for assistance with properly submitting a warranty claim. They can be reached either using the online chat function, on Greenworks Tools page, accessible by clicking “Chat with an Expert” in the bottom corner of your screen, Chat with a Live Agent Monday - Friday: 9:30am – 5pm EST or by calling 1-888-909-6757 between 9AM and 7PM EST, M-F. So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided.
We apologize that the machine did not come with instructions. We understand this may have caused inconvenience, and we are happy to provide you with a copy of the manual or answer any questions you may have. We have
dedicated support or documentation section where you can find user manuals, tutorials, or FAQs on the products page.
If you are facing any difficulties, we encourage you to review the attached video. It may offer a solution to your problem. You can access it here
Assembly guide (https://youtu.be/vOl0PJ6QBGc)
How to attach side chute (https://youtu.be/x-7DeEMyapA)
Greenworks Tools has a YouTube channel, offering videos on various topics related to our battery-powered and eclectic outdoor power tools, including lawn care, gardening, and DIY projects, we also have assembly videos for most machines.
After attempting the troubleshooting tip and, the problem persists. We recommend contacting our customer support team for assistance with properly submitting a warranty claim. They can be reached either using the online chat function, on Greenworks Tools page, accessible by clicking “Chat with an Expert” in the bottom corner of your screen, Chat with a Live Agent Monday - Friday: 9:30am – 5pm EST or by calling 1-888-909-6757 between 9AM and 7PM EST, M-F. So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
The best lawn Mower
on April 29, 2025
Posted by: Harish Melam
from Middletown
Gender:Male
[This review was collected as part of a promotion.] I bought this a month ago, this is the best lawn mower ever i have used. easy to operate.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
This thing is a beast!
on April 28, 2025
Posted by: TommyM25
from Olive Branch, MS
Gender:Male
[This review was collected as part of a promotion.] I have used corded mowers for many years. I had been hesitant to purchase a battery mower up until this point because of the size of my yard. Did not believe I could get a whole cut without a recharge. I decided to try out this mower since it came with 2 80V batteries. I could not be happier. It mulches so well, I have not needed to use the bag or side ejecting attachment. Would highly recommend.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great Mower
on April 28, 2025
Posted by: MetroGnome
from North Carolina
Gender:Male
[This review was collected as part of a promotion.] It was time to get rid of the gas mower and I'm glad I went with Greenworks. First off, the noise reduction was pleasant to my ears. Cutting power was equal to my gas mower and the run time was about double what I expected. I was a little concerned that the unit was lighter and might bounce when I pass over my numerous tree roots. But there was no problem there. It also had no trouble with small sticks and cones. The opening to the rear bag is pretty large so the grass does not clog like my old mower. The cut was even and didn't tear the grass blades. There are several places in my yard where I have to stop and start the mower to get it across uneven pathways. No more pulling the old rip cord on the gas engine... just release the start handle, cross the path, and push the start button. Honestly, the hardest part of using this mower is removing the packaging. Well done, Greenworks!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Glad I bought it
on April 28, 2025
Posted by: Bigtuna
from California
Gender:Male
[This review was collected as part of a promotion.] No more spilling gas and oil. This mover cuts better than my previous mover and bags the grass very good. It is taking me a while to get used to the safety feature of no backing up as soon as you let go of the forward lever, you have to push for 6 inches or so further.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com