Customer reviews from greenworkstools.com
Greenworks - 80V 21" Self-Propelled Lawn Mower (Gen 2), 8.0Ah Battery and Charger - Green
Average customer rating
4.5
(597 Reviews)
Rating breakdown 597 reviews
5 Stars
437
4 Stars
104
3 Stars
16
2 Stars
13
1 Star
27
93%of customers recommend this product.
(
457 out of
491)
Customer Reviews for Greenworks - 80V 21" Self-Propelled Lawn Mower (Gen 2), 8.0Ah Battery and Charger - Green
Customer Rating
4
Almost perfect
on May 31, 2023
Posted by: Bill254
from Texas
Gender:Male
This is my 5th 80v tool (18” chainsaw, pole saw, weed eater, blower). It cuts great, has good speed, and runs smooth. It takes me more than one 2AH battery to do my yard (16 pallets of grass on about a quarter acre). Two things would make it perfect - add a phone holder, and look at a better way to release the rear wheels when you are under self propelled operation. You have to release the wheel drive lever 3-5’ before you either turn or pull the mower back so the wheel drive releases. The wheels will lock up if you don’t give it enough time/distance.
Pros: Cost-Saver, Easy to Use, Quiet, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Long runtime. Can't handle thick lawns.
on May 12, 2023
Posted by: JMatt64
from Guilford, CT
Gender:Male
Been using this mower for two seasons. Two issues stand out. 1) It does not handle thick, 3" or more height when cutting. Leaves clumps of grass even when the bag is empty. 2) When the bag is only halfway full, it's enough at that point to block the discharge shoot, and stop anymore clippings from entering the bag. I constantly have to empty the bag well before it is full! It seems the clippings don't get discharged at a high enough velocity to push them further back into the bag!
Pros: Easy to Use, Quiet, Durable, Environmentally Safe
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, May 16, 2023
Hello JMatt64
Thank you for your review. We are very sorry to hear about this experience!
In most cases this means either of two things. Depending on the length of the grass and when the last time it was cut the bag may fill up quickly. Another reason, why the grass not flowing into my bagger properly could be the collection bag is clogged. If the lining of your grass bag is clogged with old grass, you should clean it and once clean the air should flow through the grass bag more efficiently and improve the grass collection.
Hope this suggestion helps! If you find that you are still experiencing issues, we would be more than happy to assist with further diagnosis. Please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS).
Thank you for your review. We are very sorry to hear about this experience!
In most cases this means either of two things. Depending on the length of the grass and when the last time it was cut the bag may fill up quickly. Another reason, why the grass not flowing into my bagger properly could be the collection bag is clogged. If the lining of your grass bag is clogged with old grass, you should clean it and once clean the air should flow through the grass bag more efficiently and improve the grass collection.
Hope this suggestion helps! If you find that you are still experiencing issues, we would be more than happy to assist with further diagnosis. Please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS).
Written by a customer while visiting greenworkstools.com
Customer Rating
1
80V 21” lawnmower
on May 1, 2023
Posted by: waterdog
from Utah
Gender:Male
Bought this mower last fall. It came ‘tool only’ and I couldn’t afford the battery and charger at the time. Love to review it. My 60 volt was brilliant till I hit a hidden stump and toasted it. Would like to know if the 80V can run with one battery or the two it’s slotted for. I also feel a little ‘bait and switched’ with the tool only. Love all my other Greenworks tools and would like to stick with you.
Response from greenworkstools.comBy Greenworks, Customer Care, May 2, 2023
Hello waterdog,
Thank you for your interest and your continued support.
While the lawn mower can be used with one battery. It is recommend using both batteries for optimal runtime.
From time to time we do run sales on our batteries and more! Please be sure to follow us on social media for updates on new units and promotions.
https://www.instagram.com/greenworkstools
https://twitter.com/GreenworksTools
https://www.facebook.com/greenworkstools
If none of these forms of social media interest you, no worries! You can also check out our web page at https://www.greenworkstools.com and sign up for emails about upcoming promotions and product releases.
Thank you for your interest and your continued support.
While the lawn mower can be used with one battery. It is recommend using both batteries for optimal runtime.
From time to time we do run sales on our batteries and more! Please be sure to follow us on social media for updates on new units and promotions.
https://www.instagram.com/greenworkstools
https://twitter.com/GreenworksTools
https://www.facebook.com/greenworkstools
If none of these forms of social media interest you, no worries! You can also check out our web page at https://www.greenworkstools.com and sign up for emails about upcoming promotions and product releases.
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Self Propel went out
on April 24, 2023
Posted by: LukeB25
from Georgetown, Tx
Gender:Male
The self propel stopped working after about 8 months. It kills the mower when attempting to turn on. Only good thing I'll say about this is the battery life is pretty decent but it's not much use to me without the self propel as I have extremely hilly land on 2 acres and mowing with the bag it too much.
Pros: Convenient, Quiet
Response from greenworkstools.comBy Greenworks, Customer Care, April 25, 2023
Hello LukeB25,
Sorry to hear about this experience! It sounds like you will need to contact us directly some further information would be required to be better assist. Please Contact Greenworks Pro toll-free helpline at 1-855-345-3934, all we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information, and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to speaking to you.
Sorry to hear about this experience! It sounds like you will need to contact us directly some further information would be required to be better assist. Please Contact Greenworks Pro toll-free helpline at 1-855-345-3934, all we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information, and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to speaking to you.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
First cordless mowing experience..
on April 2, 2023
Posted by: Billy1960
from Lake Mary, Florida
Gender:Male
Just unboxed the mower today, charged battery and immediately jumped on the front yard to give it a test (St Augustine grass), what an awesome experience it was, neighbor even came out and said he saw me walking with the mower but couldn't hear anything, he too was impressed, being 63 years old and for me to be able to adjust the walking speed is worth the price alone, lightweight and powerful is what I recommend to others, I never had to hit the Turbo button (probably should have just to see the difference), i picked this mower because I've had so much success with the Greenworks blower..
Pros: Convenient, Cost-Saver, Easy to Use, Quiet, Durable, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Greenworks 80V Lawn Mower- BIG DISAPPOINTMENT!!
on March 31, 2023
Posted by: Greenworks NEEDS MOREWORK
from Virginia
Gender:Male
I just purchased this 80v 21 Cordless Self Propelled Lawnmower on March 24, 2023,(brushless Motor version) and only used it once (to cut my 0-1/4 acres yard), and just like the vast majority of UNSATISFIED CUSTOMERS with the operational performance of this Greenworks lawnmower it SHUTS OFF REPEATEDLY, and the Self-Propelled feature quit working. Buyers, PLEASE BEWARE!!! THE POOR OPERATIONAL PERFORMANCE COMPLAINTS ABOUT THIS GREENWORKS LAWN MOWER ARE TRUE AND ACCURATE!!!
Pros: Quiet
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Greenworks, March 31, 2023
We are sorry to hear about this experience! It sounds like you will need to contact us directly some further information would be required to be better assist. Please Contact Greenworks Pro toll-free helpline at 1-855-345-3934. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information, and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to speaking to you..
Written by a customer while visiting greenworkstools.com
Customer Rating
5
First electric mower and I love it!
on February 16, 2023
Posted by: Jason F
from Atlanta, GA
Gender:Male
The GW 21" Pro 80V is my first electric mower after decades of gas powered tools, and I am a convert!! First, as a mower, it has great features like the wide range of cutting height, multi-speed propel, etc. The handle grip and angles are very comfortable and also help move, turn, and manipulate the mower in a comfortable manner. And one of my favorite features is how compactly it stores in the upright position, minimizing the footprint in my storage area - super clever!
The battery system does not disappoint. The 80V batteries have a great long life and recharge quicker than I expected - so much so that I can get the whole yard done and not have to stop to wait for batteries to finish recharging. That was one of my biggest concerns of converting to battery powered, would be needing a lot of batteries to get all the work done. Not a problem at all with the high amp/hour 80V batteries! And the batteries are so quick to change and swap, it couldn't be any easier - great job GW!
My wife even likes the new mower - because it's so much quieter than our old gas mowers! She used to avoid being outside while I was mowing, but she was really surprised with the much lower volume of the mower - and if she's happy, I'm happy!
Pros: Easy to Use, Quiet, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Missing one of the upper handle knob/bolts
on February 13, 2023
Posted by: Wikk
from Colorado
Gender:Female
Missing one of the upper handle knob/bolts. How do I get a replacement?
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, Customer Care, February 14, 2023
Hello Wikk,
Thank you for leaving a review. We understand how frustrating it can be to not have all the parts to get your machine running. We would be happy to assist in sending you a knob/bolt for your new lawn mower. Please reach out to Customer Care experience team at 1-855-345-3934.
Thank you for leaving a review. We understand how frustrating it can be to not have all the parts to get your machine running. We would be happy to assist in sending you a knob/bolt for your new lawn mower. Please reach out to Customer Care experience team at 1-855-345-3934.
Written by a customer while visiting greenworkstools.com