Customer reviews from greenworkstools.com
Greenworks - 80V 21" Self-Propelled Lawn Mower (Gen 2), 8.0Ah Battery and Charger - Green
Average customer rating
4.6
(2,100 Reviews)
Rating breakdown 2,100 reviews
5 Stars
1,595
4 Stars
314
3 Stars
59
2 Stars
34
1 Star
98
93%of customers recommend this product.
(
1,622 out of
1,750)
Customer Reviews for Greenworks - 80V 21" Self-Propelled Lawn Mower (Gen 2), 8.0Ah Battery and Charger - Green
Customer Rating
5
Better than expected, better than hoped
on July 6, 2021
Posted by: cmilescody
from Oklahoma City, Oklahoma, USA
To prepare for my retiring, we decided to cut expenses and buy a lawn mower. This 80V cordless mower turned to be a perfect purchase. It saved enough in one summer to pay for itself and the battery, which was nice, but the other benefits became obvious through that summer. It is light, so getting out and mowing is not a laborious activity, and it is quiet, so my ears aren't worn out. When you let go of the power lever, the motor shuts off, making it silent and conserves the battery. It doesn't emit fumes or require filling, transporting, and storing a gas can. There are many fewer mechanical parts to maintain and divine reasons for it not working. The 5Ah battery does my front and back yards (100' by 50' each). It probably would last longer, by I charge the battery immediately after use so that the degree of discharge is minimized, making the battery have a longer life overall. Its easy to clean: just take the battery out and powerwash its undercarriage. There is one simple and easy height adjustment lever. The cruise control is nice to have for thicker patches, but I rarely use it since it uses more of the battery. It is powerful enough to plow through thick and tall grass, and if it senses that it needs more power, it automatically delivers it for as long as it needs to. I will have to wait to see how long the batteries last. They are expensive (as are competing companies' batteries) and it would be a shame if they didn't last long. If that's the case, Greenworks could follow the lead of those companies that provide a corded adapter that plugs into the battery slot. In any case, at the time of this writing, I am thrilled with this mower and the company in general.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: retired in paradise
from hemet, ca.
Gender:Male
Verified Purchase:Yes
quiet with plenty of power. light wight making maneuvering easy. instantly changes to higher blade speed when it senses thicker grass.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: HappyOwner
from New Jersey
Gender:Male
Verified Purchase:Yes
Excellent tool. Easy to assembly, and simple to operate. Love it!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Jim E
Verified Purchase:Yes
The package arrived with the staples on one end ripped open and the package empty. I have not heard back from Greenworks since I reported this.
Very disappointed.
Very disappointed.
Response from greenworkstools.comBy Greenworks, Greenworks Customer Support, July 5, 2021
Hello Jim E,
We thank you for sharing this feedback. We are terribly sorry to hear that the blade was missing upon arrival! Our team would be happy to investigate this with you. We take our customer service experience very seriously and hope that you understand your request has not been ignored. With the spring season here, so is our busiest season which unfortunately means increased wait times. Our team is doing our best to operate under existing guidelines as well to keep everyone safe. We know your time is valuable and our team is working diligently to be in contact with each waiting customer as quickly as we can be while giving each person the attention they deserve. Unfortunately, we understand this is not ideal, but we want to be clear that this is not a normal experience for Greenworks. We can assure you that we will be in contact with you at our earliest opportunity.
We thank you for sharing this feedback. We are terribly sorry to hear that the blade was missing upon arrival! Our team would be happy to investigate this with you. We take our customer service experience very seriously and hope that you understand your request has not been ignored. With the spring season here, so is our busiest season which unfortunately means increased wait times. Our team is doing our best to operate under existing guidelines as well to keep everyone safe. We know your time is valuable and our team is working diligently to be in contact with each waiting customer as quickly as we can be while giving each person the attention they deserve. Unfortunately, we understand this is not ideal, but we want to be clear that this is not a normal experience for Greenworks. We can assure you that we will be in contact with you at our earliest opportunity.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Second 80V Lawnmower - this is an upgrade to self propelled.
on July 3, 2021
Posted by: gbmarshall
from Boonton, NJ
Gender:Male
Verified Purchase:Yes
This 80V lawnmower is great. The wheel fell off my first 80v lawnmower (didn't have self propelled) so this is an upgrade. Perfect.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Self propelled keeps shutting off and beeping
on June 28, 2021
Posted by: Otown
from Orlando, FL
Gender:Male
I purchased this mower to replace my broken gas mower. I have St. Augustine grass, which is very spongy. I cut my lawn on the highest setting. When I cut the grass, the self-propelled function keeps stopping and the mower beeps. I have to remove the battery and plug it back in to get it working. The mower cuts the St. Augustine grass very nice, but the self-propelled system must give a bad signal and shuts it off. Very annoying.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Greenworks Customer Care , June 30, 2021
Hello Otown,
Sorry to hear of the challenge you are experiencing. Normally a battery would beep to indicate that the battery needs to be charged or that there is an internal issue with the unit. If after verifying the charge of the battery you are still experiencing issues, we urge you to contact our customer care using the customer contact page on our website or give us a call at 1-888-909-6757 (1-888-90WORKS), and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to making it right!
Sorry to hear of the challenge you are experiencing. Normally a battery would beep to indicate that the battery needs to be charged or that there is an internal issue with the unit. If after verifying the charge of the battery you are still experiencing issues, we urge you to contact our customer care using the customer contact page on our website or give us a call at 1-888-909-6757 (1-888-90WORKS), and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to making it right!
Written by a customer while visiting greenworkstools.com
Posted by: rickh105
Gender:Male
Verified Purchase:Yes
Will write a review after I’ve actually installed and used it. The delivery and order process were very good though.
Written by a customer while visiting greenworkstools.com
Posted by: Staci
from Tennessee
Gender:Female
Verified Purchase:Yes
I am a single mom and a small business owner, mowing the grass is something I don't have time for. I hope my perspective can help potential buyers like me who don't love mowing. I was thrilled to find an electric mower with longer battery life for a large yard. The batteries charge quickly and swap out as many times as needed to get the whole yard done. Since I hate mowing I started on the lowest blade setting to cut the grass short, it left sorched earth. So start at a high setting and go down, it is simple to adjust. The mower is extremely light weight and quiet. I fell like I'm pushing a toy mower, yet it mows great. The bag picks up grass very well unless the bag gets too full or if the blade setting is low (probably too low). I love not inhaling the exhaust and be deafened by the motor of my old gas mower. This mower performs well, is environmentally friendly and so easy to operate, I will never go back to a gas mower!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com