Customer reviews from greenworkstools.com
Greenworks - 80V 21" Self-Propelled Lawn Mower (Gen 2), 8.0Ah Battery and Charger - Green
Average customer rating
4.6
(545 Reviews)
Rating breakdown 545 reviews
5 Stars
401
4 Stars
100
3 Stars
14
2 Stars
8
1 Star
22
94%of customers recommend this product.
(
426 out of
452)
Customer Reviews for Greenworks - 80V 21" Self-Propelled Lawn Mower (Gen 2), 8.0Ah Battery and Charger - Green
Customer Rating
5
Beautiful machine, quality built.
on May 3, 2025
Posted by: CaliforniaNeil
from Richmond, Kentucky
Gender:Male
[This review was collected as part of a promotion.] Just received, but it’s raining I’m actually looking forward to mowing the grass with this new machine. Love all the easy features and LED headlights are bright!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
So far so good
on May 5, 2025
Posted by: Art59
from Livonia, Mi
Gender:Male
[This review was collected as part of a promotion.] Unpacked everything was there and to my surprise all put together. 1 time using small area looks great, I think I made a good buy!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
4
After one mow
on May 8, 2025
Posted by: Richard291947
from Connecticut
Gender:Male
[This review was collected as part of a promotion.] Much lighter than gas mower
Too early to tell about time
Clippings bag much smaller than I am used to. Will require more frequent emptying in leaf season.
No problems with power so far.
Lights are a small waste of energy.
Too early to tell about time
Clippings bag much smaller than I am used to. Will require more frequent emptying in leaf season.
No problems with power so far.
Lights are a small waste of energy.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
on May 8, 2025
Posted by: Billg11
from Detroit
Gender:Male
Literally took it out of the box and the charger already has a the blinking red light. Crazy that your product is all about the batteries and then the most crucial part of the whole product doesn’t work. Insanity.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, May 9, 2025
Hello Billg11.
Thank you for your review. We are sorry to hear about your experience.
The battery is not shipped fully charged. It is recommended to fully charge before first use to ensure that maximum run time can be achieved. This lithium-ion battery will not develop a memory and may be charged at any time. To charge the battery, plug the charger into an AC power outlet. Insert the battery into the charger. A flashing red light on a charger when you first take it out of the box typically indicates a problem with the battery or charger itself. It could mean the battery is critically low, potentially dead, or that the charger is not functioning correctly.
We recommend trying the following troubleshooting tip.
When the battery is inserted into the charger and the status LED blinks red, remove the battery from the charger for 1 minute, then reinsert. If the status LED blinks green, then the battery is properly charging. If the status LED is still blinking red, remove the battery and unplug the charger for 1 minute. After 1 minute, plug in the charger and reinsert the battery. If the status LED blinks green, then the battery is properly charging. If the status LED is still blinking red, then this likely indicates an issue with the battery or charger and will be taken care of by our team. We recommend contacting our customer support team for assistance with properly submitting a warranty claim. They can be reached either using the online chat function, on Greenworks Tools page, accessible by clicking “Chat with an Expert” in the bottom corner of your screen, Chat with a Live Agent I Monday - Friday: 9:30am – 5pm EST or by calling 1-888-909-6757 between 9AM and 7PM EST, M-F. So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure a quick resolution is provided. *Hours are subject to change.
Thank you for your review. We are sorry to hear about your experience.
The battery is not shipped fully charged. It is recommended to fully charge before first use to ensure that maximum run time can be achieved. This lithium-ion battery will not develop a memory and may be charged at any time. To charge the battery, plug the charger into an AC power outlet. Insert the battery into the charger. A flashing red light on a charger when you first take it out of the box typically indicates a problem with the battery or charger itself. It could mean the battery is critically low, potentially dead, or that the charger is not functioning correctly.
We recommend trying the following troubleshooting tip.
When the battery is inserted into the charger and the status LED blinks red, remove the battery from the charger for 1 minute, then reinsert. If the status LED blinks green, then the battery is properly charging. If the status LED is still blinking red, remove the battery and unplug the charger for 1 minute. After 1 minute, plug in the charger and reinsert the battery. If the status LED blinks green, then the battery is properly charging. If the status LED is still blinking red, then this likely indicates an issue with the battery or charger and will be taken care of by our team. We recommend contacting our customer support team for assistance with properly submitting a warranty claim. They can be reached either using the online chat function, on Greenworks Tools page, accessible by clicking “Chat with an Expert” in the bottom corner of your screen, Chat with a Live Agent I Monday - Friday: 9:30am – 5pm EST or by calling 1-888-909-6757 between 9AM and 7PM EST, M-F. So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure a quick resolution is provided. *Hours are subject to change.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Exceeded expectations!!!
on May 25, 2025
Posted by: Gentillylady
from Forest Lake, MN
Gender:Female
[This review was collected as part of a promotion.] I bought this Greenworks mower 3 days ago. I am pleasantly surprised at how quickly and easily I was able to put it together. I have 1/2 acre to mow with combination flat terrain, slopes, and a hill. It was the first mow of the season and the mower plowed through tall grass (and weeds) with no issues. I used a combination of turtle and rabbit speeds and occasionally the turbo boost. I was especially appreciative that the mower self propels given the slopes and hill. I moved 1/4 acre one day and the remaining 1/4 acre the next day. The batteries made it through both days without needing recharging. (I recharged it in the evening of first day used.) Features that I didn't expect but found amazing: the ease of using batteries, the ease of starting the mower, the ability to mow high grass, the ease of changing the height of cut using just one hand, and the folding storage position. I did read all instructions thoroughly, plus several reviews, and watched a couple of You tube videos. I especially made note of warnings to pull red key and batteries before doing anything involving blade. I did this before cleaning bottom of mower off before storing it in garage. Plus I noted never use it in wet grass.
I am a 71 y/o female in good physical shape but with very limited mechanical abilities. I put the mower together and mowed 1/2 acre of challenging terrain with high grass, slopes, and a hill. I am very pleased with this mower and it definitely exceeded my expectations.
Addendum: If you have any difficulty with the online registration, try another browser. Safari didn't work for me but Chrome did.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
4
New user/owner love it with a few reservations.
on May 27, 2025
Posted by: Kokopelli
from Frisco, TX
Gender:Male
[This review was collected as part of a promotion.] Purchased 5/7/25. This mower replaced a 48 YO Honda self propelled mower. I like the light weight of the mower and ease of use. My only reservations with it is that after a short period of time (15-20 Min.) of mowing low grass it suddenly stops;. According to the "Trouble Shoot" information the problem is engine overheating. it starts again after a brief time but I don't like this feature. This condition occurs probably 6-8 times and the yard is small. (4200 s.f.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
80v 21 inch self propelled mower
on May 27, 2025
Posted by: Grammaluvs2shop
from Imdiana
Gender:Female
[This review was collected as part of a promotion.] I bought it early to mid May and it's a great mower. I don't get around well so the turtle speed works great for me. I love the way it can be folded down to store . It saves space . My only riff about it is it's hard for me to push the buttons to fold it down.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Love the Dual Blade
on June 3, 2025
Posted by: Rolis
from PNW
Gender:Male
[This review was collected as part of a promotion.] The dual blade is a game changer! I’m getting better and crisper cuts in less time. The batteries are smaller (which is a plus) yet provide more runtime.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com