Customer Reviews for Greenworks - 80V 21" Self-Propelled Lawn Mower (Gen 2), 8.0Ah Battery and Charger - Green
Customer Rating
5
So easy to use and quiet!
on June 2, 2022
Posted by: MowinginCt
Very nice mower, exactly what I wanted. Just as powerful as the gas mower I just replaced. I was kind of nervous my grass was like 12 inches tall in some parts, but with the dual 80v 2.5 batteries it made short work of it. Even with my tall grass I still got over 45 mins of mowing time and with the fast recharge time, it was a breeze. I also got a second charger it really helps.
Self propel feature stopped working after first use
on June 1, 2022
Posted by: Chelly
I bought this mower about a week ago. The first time mowing it worked fine, although it used both batteries completely for less than 1/2 acre. The second time we used it the self propel feature stopped working. Batteries are both fully charged but as soon as the self propel handle(s) are engaged the battery lights go off. The mower runs but the self propel does not.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, June 2, 2022
Hello Chelly,
We're sorry to hear about your experience when using this lawn mower! It sounds like you will need to contact us directly as some further information would be required to better assist. Please allow our team to gather some further details so that we can help find a resolution for you. We kindly ask that you give us a call at Greenworks Pro toll-free helpline at 1-855-345-3934. All we ask is that you have access to the unit, battery, and charger so that we can complete troubleshooting with you and gather the necessary unit information. We’re experiencing a higher volume of inquiries at this time and working our hardest to make sure every customer receives quick support. Thank you for your patience.