Customer reviews from greenworkstools.com
Greenworks - 80V 21" Self-Propelled Lawn Mower (Gen 2), 8.0Ah Battery and Charger - Green
Average customer rating
4.6
(2,100 Reviews)
Rating breakdown 2,100 reviews
5 Stars
1,595
4 Stars
314
3 Stars
59
2 Stars
34
1 Star
98
93%of customers recommend this product.
(
1,622 out of
1,750)
Customer Reviews for Greenworks - 80V 21" Self-Propelled Lawn Mower (Gen 2), 8.0Ah Battery and Charger - Green
Customer Rating
1
25 in but I couldn't find it in the list
on July 3, 2024
Posted by: NOTREADYFORPRIMETIME
from 29841
Gender:Male
[This review was collected as part of a promotion.] Just arrived Friday, today is Wednesday..Mowed once. Won't start
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, July 4, 2024
Hello NOTREADYFORPRIMETIME.
Thank you for reaching out to us. We are sorry to hear of the issue you are experiencing with the lawn mower. To start we would advise that you activate the motor for the blade before you activate the self-propelled feature. There are two lever options. To activate the blade: hold onto the safety start button and pull up the lever located in front of the handle, if the unit propels forward, you have pulled the wrong lever, release the self-propelled lever, continue to hold onto the safety start up button and pull the other lever. You should now hear the blades and you can release the safety button and continue to hold onto the bail lever for the duration of use or when you decide to stop. Please remember to always activate the unit this way for each start. Once the motor powers on for the blade you can then grasp the lever for the self-propel option. Please refer to your manual. We suggest trying to this a few times to get used to the run of your unit prior to use. It will become easier to manage once the mechanics are worked out. We hope this will help.
If the suggestion does not yield results we urge you to contact us by Chat on www.greenworkstools.com or by phone 1-888-909-6757. We would like the opportunity to speak with you to see if we can find a solution.
Thank you for reaching out to us. We are sorry to hear of the issue you are experiencing with the lawn mower. To start we would advise that you activate the motor for the blade before you activate the self-propelled feature. There are two lever options. To activate the blade: hold onto the safety start button and pull up the lever located in front of the handle, if the unit propels forward, you have pulled the wrong lever, release the self-propelled lever, continue to hold onto the safety start up button and pull the other lever. You should now hear the blades and you can release the safety button and continue to hold onto the bail lever for the duration of use or when you decide to stop. Please remember to always activate the unit this way for each start. Once the motor powers on for the blade you can then grasp the lever for the self-propel option. Please refer to your manual. We suggest trying to this a few times to get used to the run of your unit prior to use. It will become easier to manage once the mechanics are worked out. We hope this will help.
If the suggestion does not yield results we urge you to contact us by Chat on www.greenworkstools.com or by phone 1-888-909-6757. We would like the opportunity to speak with you to see if we can find a solution.
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Good purchase
on July 2, 2024
Posted by: Chicago Dave
from Bolingbrook, IL
Gender:Male
[This review was collected as part of a promotion.] I bought this mower 2 months ago. So far so good.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Thoughtless Manual, Thoughtless Website
on July 2, 2024
Posted by: Dhery
Your 20' 40V MO40L00 manual gives me a part number that is useless on your website. Hey how about providing the numbers that you're going to ask for from parts department.
Response from greenworkstools.comBy Greenworks, July 3, 2024
Hello Dhery.
Thank you for your review. We appreciate your feedback as we are always looking for areas to improve! We will always do our best to replace parts that we have but, in some cases, we do not have the option. We sincerely apologize for any inconvenience that this may have caused. For other replacement part options not listed on the website please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us 1-888-909-6757 (1-888-90WORKS) for assistance.
Thank you for your review. We appreciate your feedback as we are always looking for areas to improve! We will always do our best to replace parts that we have but, in some cases, we do not have the option. We sincerely apologize for any inconvenience that this may have caused. For other replacement part options not listed on the website please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us 1-888-909-6757 (1-888-90WORKS) for assistance.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Surpassed expectations
on June 30, 2024
Posted by: Tdubya
from Shawano, WI
Gender:Female
[This review was collected as part of a promotion.] I'm a first time home buyer and I went back and forth on whether I should get a gas mower or not. And I just didn't want to have to deal with gas and all the maintenance. I wanted mowing the lawn to be as fun as possible, and as eco-friendly as possible. I decided to get the more powerful mower. I have a 1/2 acre. This did the whole lawn like a champ. And I loved the speed on it. Went so quick. And it's not your typical annoying sound of a gas mower either. I've only gotten to use this 2 times so far, because I got hit by a tornado. My house is fine, but I have trees everywhere on my lawn, and I now need to shift into tree / brush cutting. I did just purchased a greenworks chainsaw to do the work. But I'll admit I'm a little intimated by it. But I think also going to be fun to use. 30 days into homeownership has been eventful, and I like that I can rely on greenworks products.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Kevin William
Verified Purchase:Yes
[This review was collected as part of a promotion.] Works perfect, but difficult to find in stock for some reason.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Customer2
Verified Purchase:Yes
[This review was collected as part of a promotion.] Works very well with 30inch tractor mower from greenworks. The price for just a bag being more than that of a push mower appears to be a little excessive. It fits very well and the convenience it adds to the riding mower to unload without having to step down is a plus.
Pros: Convenient, Easy to Use, Effective
No, I would not recommend this to a friend.
Written by a customer while visiting greenworkstools.com
Posted by: Mike Tal
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is my first electric mower. I am really impressed with power of this mower! The 4ah battery is just enough to finish our 1/4 acre yard. Sometimes I run out just before I finish if the grass is a bit longer. I love the single lever raise/lower function. The only reason I didn’t give 5 stars is the mulching insert does not sit tightly in the chute so the chute fills with grass clipping. When I fold the lawnmower up, it dumps grass all over the garage or driveway.
Pros: Convenient, Easy to Use, Quiet, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Tia S
Verified Purchase:Yes
[This review was collected as part of a promotion.] Impressed with the power and how long the battery lasts before needing a recharge.
Written by a customer while visiting greenworkstools.com