Hello Marty29.
We appreciate you sharing your experience, and you are right that there can be a bit of a learning curve when getting started with a new mower like the 2502402NV, especially with multiple adjustment features. If you are still getting familiar with the unit, we recommend double-checking that the handle height and self-propel speed settings are properly adjusted to your comfort, as these can significantly impact usability. Also, ensure the battery is fully seated and the safety key is properly inserted, as these are common setup steps that can be easily overlooked, and confirm the deck height lever is securely locked into place before mowing. For additional guidance, you can find product support resources, including manuals and parts breakdowns, directly on the official Greenworks product support pages here: (https://www.greenworkstools.com/pages/customer-support-hub), where manuals are provided for each model when available. f you’re unable to locate the manual for your specific unit online, we recommend contacting Greenworks success directly, and they can assist with emailing a copy to you. Additionally, this official Greenworks instructional video provides a helpful walkthrough of key features and operation: Operating Your Greenworks Self Propelled Mower (https://youtu.be/NUN1HvDgwrY).
We hope you will find this information useful. If you require any additional support or have questions regarding a product, we recommend trying our Q&A section on products' page or Chat with us direct on our website or call 1-888-909-6757. We are here to help.