Hello turfted,

Thank you for your feedback. We are sorry to hear that you are dissatisfied with the run time of this battery when used in this lawn mower.
It is important to adjust your mowing techniques to make the most out of the battery life but it goes without saying that that the harder the unit works, the quicker the battery drains.

Here are a few mowing tips to help achieve the optimal run time.

1) When cutting thick grass, reduce walking speed to allow for a more effective cut and a proper discharge of the clippings.

2) Only mow 1/3 of the total grass length at a time - no more. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months.

3) Mow when the grass is dry. As this is an electric unit, mowing wet/damp grass is a safety issue. However, ensuring the grass is dry will also help the grass cut cleanly and discharge appropriately. Wet/damp grass carries more weight and will mostly stick to the blade/motor shaft and will not appropriately discharge or cut easily.

4) Make sure the battery is cool before use. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging.

We hope these tips will help! If not, we would be happy to investigate to see whether your run time would be considered average; please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us on Greenworks Pro toll-free helpline at 1-855-345-3934. We would like the opportunity to speak with you to see if we can find a solution. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.

Hello Joe09,

Thank you for your review. We appreciate your feedback as we are always looking for areas to improve!

The deck is forged with heavy-duty steel, for strength and durability. A stamped deck means that the deck has been stamped out of a single piece of steel versus a fabricated deck that has been welded together. Stamped decks often have a better airflow and are more flexible in their capabilities. We'd love to share some a tip to care for the deck, we do not recommend using water to clean the lawn mower but use a scraper to get rid of the grass, and then you can use a damp cloth to wipe off and loose pieces. Finish by wiping with a dry cloth and spraying lightly with a silicone spray or lawn mower deck spray.

At Greenworks we stand behind each product we manufacture. This lawn mower carries a 4-year warranty from the date of purchase.
Should you have any further questions or warranty needs, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at Greenworks Pro toll-free helpline at 1-855-345-3934.

Hello badgreen,

We appreciate you letting us know and we apologize for your experience. We see that you have been in contact, and Greenworks Customer Experience team are doing their best to work towards a solution. Greenworks is committed to making sure customers are 100% satisfied with the quality and durability of each purchase. We thank you for your patience and understanding as we work to improve this experience for you. Please keep us updated.