Customer reviews from greenworkstools.com
Greenworks - 80V 21" Push Lawn Mower + Blower (Gen 2), 5.0Ah Battery and Charger - Green
Average customer rating
4.5
(385 Reviews)
Rating breakdown 385 reviews
5 Stars
285
4 Stars
57
3 Stars
12
2 Stars
10
1 Star
21
91%of customers recommend this product.
(
278 out of
306)
Customer Reviews for Greenworks - 80V 21" Push Lawn Mower + Blower (Gen 2), 5.0Ah Battery and Charger - Green
Customer Rating
1
Greenwashed!
on April 29, 2025
Posted by: greenwashed99
from charlotte, NC
Gender:Male
Have been using for a month and definitely feel I have been greenwashed. I can't mow for more than 20 mins without the battery dying (short grass too). The mower constantly puts itself into "turbo" mode which further drains the battery and even though I turn it off to go out of "turbo" mode and then back on, it goes back in another few seconds. Charging the battery takes at least 1.5 hours, but that's only after the battery has cooled since it's not, because I don't mow the lawn in the winter.... and then when it's done charging and I hit the charge indicator on the battery, it shows 4 lights and then immediately drops to 3 right out of the charger. I am all for paying a little more for a sustainable solution, but don't lie about your products abilities.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, April 30, 2025
Hello greenwashed99.
We are sorry to hear you are unhappy with the mower's protection features. The mower likely enters "turbo" mode automatically due to an overcurrent protection system that kicks in when the battery is being heavily stressed, possibly by thick grass or uneven terrain. This is a safety mechanism to prevent damage to the battery and motor.
To address this, we recommend exploring a few troubleshooting steps to potentially improve your battery's performance.
1. Check Grass and Terrain. Make sure you are not mowing through excessively thick or long grass, or areas with a lot of debris. Try adjusting the cutting height or moving through areas in shorter passes if possible.
2. Self-Propelled Engagement. If you are using the self-propelled feature, try engaging it more gradually and with a lighter touch. Excessive strain on the self-propelled mechanism can also trigger the overcurrent protection.
3. Battery Condition. Ensure your batteries are fully charged and in good condition. Worn batteries may struggle to provide the necessary power, leading to more frequent activation of the overcurrent protection.
Yes, the batteries will require time to cool before charging. The amount of time that the battery requires to cool will vary depending on how much they have heated up while in use.
The outdoor temperature can affect battery run time. If the unit is used in extreme heat, this causes the battery to overheat and deplete. We apologize for any inconvenience that this might cause.
If you have tried these steps and the problem persists, we recommend contacting our customer support team for assistance with properly submitting a warranty claim. They can be reached either using the online chat function, on Greenworks Tools page, accessible by clicking “Chat with an Expert” in the bottom corner of your screen, Chat with a Live Agent I Monday - Friday: 9:30am – 5pm EST or by calling 1-888-909-6757 between 9AM and 7PM EST, M-F. So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided.
We are sorry to hear you are unhappy with the mower's protection features. The mower likely enters "turbo" mode automatically due to an overcurrent protection system that kicks in when the battery is being heavily stressed, possibly by thick grass or uneven terrain. This is a safety mechanism to prevent damage to the battery and motor.
To address this, we recommend exploring a few troubleshooting steps to potentially improve your battery's performance.
1. Check Grass and Terrain. Make sure you are not mowing through excessively thick or long grass, or areas with a lot of debris. Try adjusting the cutting height or moving through areas in shorter passes if possible.
2. Self-Propelled Engagement. If you are using the self-propelled feature, try engaging it more gradually and with a lighter touch. Excessive strain on the self-propelled mechanism can also trigger the overcurrent protection.
3. Battery Condition. Ensure your batteries are fully charged and in good condition. Worn batteries may struggle to provide the necessary power, leading to more frequent activation of the overcurrent protection.
Yes, the batteries will require time to cool before charging. The amount of time that the battery requires to cool will vary depending on how much they have heated up while in use.
The outdoor temperature can affect battery run time. If the unit is used in extreme heat, this causes the battery to overheat and deplete. We apologize for any inconvenience that this might cause.
If you have tried these steps and the problem persists, we recommend contacting our customer support team for assistance with properly submitting a warranty claim. They can be reached either using the online chat function, on Greenworks Tools page, accessible by clicking “Chat with an Expert” in the bottom corner of your screen, Chat with a Live Agent I Monday - Friday: 9:30am – 5pm EST or by calling 1-888-909-6757 between 9AM and 7PM EST, M-F. So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided.
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Just Ordered
on April 26, 2025
Posted by: Normsch
[This review was collected as part of a promotion.] Price good and even better with Capital One discount. Did NOT appreciate all the extra items added to my cart that I had to back out. Hence the 3 stars.
Response from greenworkstools.comBy Greenworks, April 28, 2025
Hello Normsch.
We sincerely apologize for the unintended addition of an item to your cart. We understand this may have caused some frustration. We will share this information with the relevant team members for review. If you ever have specific questions or concerns about our products, contact Greenworks via Live chat on our website (www.greenworkstools.com), call us at 1-888-909-6757 (1-888-90WORKS) or refer to the FAQ ask section of the tool or ask us a question, anytime.
We sincerely apologize for the unintended addition of an item to your cart. We understand this may have caused some frustration. We will share this information with the relevant team members for review. If you ever have specific questions or concerns about our products, contact Greenworks via Live chat on our website (www.greenworkstools.com), call us at 1-888-909-6757 (1-888-90WORKS) or refer to the FAQ ask section of the tool or ask us a question, anytime.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Everything you need, best bang for the buck
on April 24, 2025
Posted by: Waverider
from Martinsburg West Virginia
Gender:Male
[This review was collected as part of a promotion.] We bought this combo kit about a month ago. Right out of the box everything looks to be brand new, I don't think the mower has ever been put together. Everything works flawlessly. Can't beat the deal or the savings.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Use one time and it mows fantastic
on April 17, 2025
Posted by: DB0791
from Yukon, Oklahoma
Gender:Male
[This review was collected as part of a promotion.] Quiet, smooth and does an excellent job of mowing.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Quiet and light weight
on April 15, 2025
Posted by: Bbest
from Alliance, Ne
Gender:Male
[This review was collected as part of a promotion.] Very quiet and light weight. Easy to push around the yard. High priced for a very basic push mower, but overall seems to work very well for a small yard.
Pros: Convenient, Easy to Use, Quiet, Environmentally Safe
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Good
on April 3, 2025
Posted by: Arjun85
from Atlanta
Gender:Male
[This review was collected as part of a promotion.] I bought and used lawn mover it’s okay, but the string trimmer is not working
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, April 3, 2025
Hello Arjun85.
We appreciate you taking the time to share your feedback on the Greenworks mower. We are sorry to hear of your experience with the string trimmer, we would be interested in hearing more about the issue you are experiencing since your review is not detailed enough for us to provide any troubleshooting suggestions. When you have a moment, please have your model number and serial number ready and contact us directly so we can look further into the matter and help locate any parts required. We can be reached through Live chat on (www.greenworkstools.com) or call Greenworks Pro toll-free helpline at 1-855-345-3934. We look forward to helping you better.
We appreciate you taking the time to share your feedback on the Greenworks mower. We are sorry to hear of your experience with the string trimmer, we would be interested in hearing more about the issue you are experiencing since your review is not detailed enough for us to provide any troubleshooting suggestions. When you have a moment, please have your model number and serial number ready and contact us directly so we can look further into the matter and help locate any parts required. We can be reached through Live chat on (www.greenworkstools.com) or call Greenworks Pro toll-free helpline at 1-855-345-3934. We look forward to helping you better.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Best Mower that money can buy.
on April 2, 2025
Posted by: arms_lamark
from Pennsylvania
Gender:Male
[This review was collected as part of a promotion.] I’m on my 4th season with my green works 21” 80v mower along with the 80v blower and extended hedge trimmer. I wouldn’t trade this system for anything. The mower is probably the closest electric push mower to a standard 5hp gas mower. It has plenty of power, cuts like a dream and starts right up with no issues every spring season. The quiet performance makes you feel comfortable cutting grass early in the morning without disturbing your family or neighbors from sleep and the best part of the battery mower is you don’t smell like gasoline after you cut your grass! I recommended this mower to both my father and coworker who absolutely love its performance. 5 stars
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great mower
on April 2, 2025
Posted by: Mpot
from Madison, MS
Gender:Male
[This review was collected as part of a promotion.] When we moved to a house with a smaller yard, I needed to purchase a push mower and get rid of a riding mower. I was very skeptical of a battery powered mower. This one has worked great. I’ve had it now for two full seasons, going into the third, and the battery still holds a great charge, allowing me to mow my entire lawn on one charge. An added bonus, I can actually hear what’s going on around me or my music while mowing grass. This thing is very quiet.I liked it so much, I just purchased a GreenWorks 80 V weedeater to replace my gas powered one. Haven’t even unwrapped it, but I’m excited to try it.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com