Customer Reviews for Greenworks - 24V 6pcs Combo, Drill+Impact Driver+Circular Saw+Recip Saw+Oscillating Tool+Flashlight - Green
Customer Rating
1
Won't release hex head impact driver bit
on October 14, 2023
Posted by: Mandell
from Kentucky
Gender:Female
I love greenworks and loved using this drill the ONE time I was able to. Yes, I bought the proper impact driver and it put 2.5" deck fasteners in.
Then it absolutely would NOT release the driver. Yes, I followed the "simple removal" instructions (neutral, pull straight, etc), and an hour later I want to throw it against a brick wall to see if BREAKING the darn thing will get it out. I used a stronger word than darn, but it rejected it. So, here I am and as long as the only thing I need to drive is a hex head screw of one size, I'm good. Otherwise, today will be a waste.
Pros: Convenient, Quiet, Effective, Powerful
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, October 17, 2023
Hello Mandell,
We are sorry to hear about this issue. Please know that this product carries a three-year warranty from the date of purchase. We would be interested in gathering some more information pertaining to this issue so that we can properly assist, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
This product works exactly as expected. There were many brands to choose from but I chose Greenworks because of the wide variety of tools available that work with the same battery packs.
I have a bunch of other Greenworks tools that I like and this one is working out very well for my projects. Seems to have plenty of power and easy to operate. I would definitely recommend this and I love going green!