Customer reviews from greenworkstools.com
Greenworks - 80V 16" Cordless Brushless Chainsaw - 2.0kW, 2.5Ah Battery and Charger
Average customer rating
4.6
(777 Reviews)
Rating breakdown 777 reviews
5 Stars
618
4 Stars
84
3 Stars
33
2 Stars
14
1 Star
28
94%of customers recommend this product.
(
621 out of
662)
Customer Reviews for Greenworks - 80V 16" Cordless Brushless Chainsaw - 2.0kW, 2.5Ah Battery and Charger
Posted by: Steve Harvey
from Ft Lauderdale, FL
Verified Purchase:Yes
The product arrived obviously “re-packaged” so I immediately expected the worst. And sure enough the charger didn’t work. I already have a Greenworks 80v lawnmower, so was able to use the charger from that. With a charged battery the pole saw works as expected.
I reported the problem to Greenworks but have received no reply
I would recommend this to a friend!
Response from greenworkstools.comBy GreenWorks Tools, GreenWorks Customer Care, March 29, 2021
Hello Steve Harvey,
Thank you for feedback. We are sorry to hear about your issue with your GreenWorks charger. We are happy to hear you have reached out to us and we're confident that our support team will be able to assist you with this issue. We look forward to a positive outcome and update.
Thank you for feedback. We are sorry to hear about your issue with your GreenWorks charger. We are happy to hear you have reached out to us and we're confident that our support team will be able to assist you with this issue. We look forward to a positive outcome and update.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Good tool, relatively light for the tool
on March 26, 2021
Posted by: bigc
from north GA
This is my 3rd go around for a pole saw. I've had gas, electric, and now battery. My tools might be slightly lighter, since i have the backpack battery pack, so the weight of the battery is on my hip, which cuts the weight in half. Also, much lighter than gas, and lighter than the electric motor pole saw I used. Also push button to run/stop.
The good part is the tool cuts through wood like a hot knife in butter. Also, the tools is 9ft, so excellent reach. The tool is easy to disassemble, and reassemble. There a large wing nut to remove the chainsaw cover, and and a standard screw to adjust the tension.
The bad, you can easily cut a very large and heavy branch.
My only wish would be if the tool had some sort of adapter to make it shorter, so i could clean up branches, and chop the wood down to a manageable size. This is a minor issue, since i have a push down chainsaw to clean up the debris, and cut the larger pieces into firewood amd scrap.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: dr swice
Verified Purchase:Yes
chainsaw keep kicking the chain off even when its tight. this is the third chain we have gone through. the teeth keep getting bent and wont go back into the bar’s channel.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy GreenWorks Tools, GreenWorks Customer Care, March 29, 2021
Hello dr swice,
Thank you for your feedback. We are sorry to hear of the challenge you have experienced. Generally, Chainsaw chains come off the bar due to worn-out bars, worn-out sprockets, and wrongly set tension. Please keep in mind that new chains tend to stretch; so be sure to check the chain tension frequently and tension as required. We would like to hear more of what you are experiencing, please reach out to our team directly at 1-888-909-6757 or by sending an email to info@greenworkstools.com. We ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Thank you for your feedback. We are sorry to hear of the challenge you have experienced. Generally, Chainsaw chains come off the bar due to worn-out bars, worn-out sprockets, and wrongly set tension. Please keep in mind that new chains tend to stretch; so be sure to check the chain tension frequently and tension as required. We would like to hear more of what you are experiencing, please reach out to our team directly at 1-888-909-6757 or by sending an email to info@greenworkstools.com. We ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com
Posted by: FarmerBob
Verified Purchase:Yes
It's a bit awkward but that's the "nature of the beast". Works great!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
weak, very weak chain
on March 18, 2021
Posted by: DisgustedCustomer
from central Texas
I've had to replace chain 3 times and am giving up. The chain gets nicked very easy on hard Oak , causing it to no longer fit in the grooves of the chain bar. I've also had to replace the chain bar as it is easily damaged
No, I would not recommend this to a friend.
Response from greenworkstools.comBy GreenWorks Tools, GreenWorks Customer Care, March 19, 2021
Hello DisgustedCustome,
We are sorry for the experience you had with our product. This is not what we expect from our products and we urge you to contact our customer support at 1-888-909-6757 (1-888-90WORKS) or by submitting an email using the customer contact page on our website or give us a call at 1-888-909-6757 and we will be happy to assist. We appreciate you bringing this to our attention and look forward to making it right.
We are sorry for the experience you had with our product. This is not what we expect from our products and we urge you to contact our customer support at 1-888-909-6757 (1-888-90WORKS) or by submitting an email using the customer contact page on our website or give us a call at 1-888-909-6757 and we will be happy to assist. We appreciate you bringing this to our attention and look forward to making it right.
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Great saw!
on March 18, 2021
Posted by: Keithf
from St.Ignace, MI
I bought this saw last year and used it a handful of times. I like the saw a lot but the only thing I didn't like is that the chain kept coming off. I'm just going to tighten it a little more every time I use it to see if that solves the problem.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Better than I thought
on March 17, 2021
Posted by: PaulS
from Upstate NY
I've been using chainsaws for over 30 years and made the switch to battery powered 5 years ago. I actually own two Greenworks chainsaws, the 40v and the 80v. Both are awesome. I grab the 80v when I need the power to cut down the big trees, and I'm talking about 20" diameter plus hardwood trees. No more fumes, and no more sore arms trying to get a saw started!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Much less work than gas/oil chainsaw & still able to get the job done!
on March 12, 2021
Posted by: JandM
from Central Georgia
Verified Purchase:Yes
Have had 80 volt chainsaw for a few weeks - cut down 4 medium size trees - worked fantastic
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com