Customer reviews from greenworkstools.com
Greenworks - 80V 16" Cordless Brushless Chainsaw - 2.0kW, 2.5Ah Battery and Charger
Average customer rating
4.6
(777 Reviews)
Rating breakdown 777 reviews
5 Stars
618
4 Stars
84
3 Stars
33
2 Stars
14
1 Star
28
94%of customers recommend this product.
(
621 out of
662)
Customer Reviews for Greenworks - 80V 16" Cordless Brushless Chainsaw - 2.0kW, 2.5Ah Battery and Charger
Customer Rating
5
Greenworks Pro 80v 18" chainsaw
on June 19, 2021
Posted by: Kim in AL
from Empire, AL
Gender:Female
Purchased my 18" chainsaw a couple of years ago. Works great. I use it at the hunting club property and at home. Would recommend to everyone if looking to purchase battery operated chainsaw. Also have one of the 40v chainsaws and I recommend it also.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
from Canterbury, Ct
Gender:Male
Verified Purchase:Yes
I got this assembly as a backup to the first original one. Have not used it as the original one is pretty good.
Written by a customer while visiting greenworkstools.com
Posted by: bizcoachbrett
from Atlanta, GA
Gender:Male
Verified Purchase:Yes
To be able to slide the battery in and immediately go to work cutting is great. No pull starts and fuel and fumes, just powerful cutting where you need it. I used this to trim several trees and the only issue I had was the chain was not tight enough, so I had to put it back on. Make sure you check before use and you won't have this problem. I let a buddy borrow it and he loved it so much he said he was going to get one since he couldn't get his gas one to even start!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
from SC
Verified Purchase:Yes
When I received it the box was half opened I received it missing 1 chain guard nut missing, luckily I had one the fit, the tool was missing and also the chain oil cap had to rig a cap so I could use it.the equipment is great once I could use it.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Greg8888
from Iowa
Verified Purchase:Yes
This chainsaw is awesome! I will never use a gas powered chainsaw again! Buy it!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: J Nielsen
from Phillips, WI
Verified Purchase:Yes
I love it. I have several greenworks tools. However this is the second time pieces are missing. No tools and no oil cap on chainsaw. Poor quality control.
I would recommend this to a friend!
Response from greenworkstools.comBy GreenWorks Tools, GreenWorks Customer Care, April 13, 2021
Hello J Nielsen,
We are sorry to hear that some parts seem to be missing. We would never want out customers to have this experience. Please use the customer contact page on our website for further assistance regarding this matter. Considering the current situation of COVID-19 we have experienced wait times greater than usual for emails and phones, however, please know that these are being tended to at the earliest possible opportunity. We apologize for any inconveniences this may cause and thank you for your understanding and patience during this time. We look forward to assisting you with this matter!
We are sorry to hear that some parts seem to be missing. We would never want out customers to have this experience. Please use the customer contact page on our website for further assistance regarding this matter. Considering the current situation of COVID-19 we have experienced wait times greater than usual for emails and phones, however, please know that these are being tended to at the earliest possible opportunity. We apologize for any inconveniences this may cause and thank you for your understanding and patience during this time. We look forward to assisting you with this matter!
Written by a customer while visiting greenworkstools.com
Posted by: NStratton
from SC
Verified Purchase:Yes
I am Pleased with the saw but not how I received it. Oiled it up and started cutting. On about the 3rd limb the chain comes off. Looked around and the back nut holding the bar on was almost 1/2 unscrewed. Looked for the chainsaw wrench and did not come with one. How cheap is that. Luckily it did no damage and no one got hurt. Put everything back together and cut fine. You would think quality control would check that and you would think a chainsaw would come with a wrench. Disappointed in GreenWorks.
I would recommend this to a friend!
Response from greenworkstools.comBy GreenWorks Tools, GreenWorks Customer Care, April 13, 2021
Hello NStratton
Thank you for your feedback! Sorry to hear that the unit is performing to your expectations. The more you use a chain the longer it becomes. It is important to adjust the chain regularly to take up the slack. Tension the chain so that it can only just be pulled away from the bar at its center point. Chains stretch with use. When new, they stretch more. The tension on a new or newish chain should be checked and tightened every 20 minutes of cutting or so, it can get away from you fast. This is normal stretching. Please note, it is not necessary to remove the chain cover to adjust the chain tension. Should you still require further assistance, we would be interested in hearing more about this issue. Please submit an email using the customer contact page on our website or give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Thank you for your feedback! Sorry to hear that the unit is performing to your expectations. The more you use a chain the longer it becomes. It is important to adjust the chain regularly to take up the slack. Tension the chain so that it can only just be pulled away from the bar at its center point. Chains stretch with use. When new, they stretch more. The tension on a new or newish chain should be checked and tightened every 20 minutes of cutting or so, it can get away from you fast. This is normal stretching. Please note, it is not necessary to remove the chain cover to adjust the chain tension. Should you still require further assistance, we would be interested in hearing more about this issue. Please submit an email using the customer contact page on our website or give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com
Posted by: K Herbert
from Athens Oh
Verified Purchase:Yes
This replacement chain came quickly and well packaged. Fit great and worked great! Thank you!!!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com