Customer reviews from greenworkstools.com
Greenworks - 80V 16" Cordless Brushless Chainsaw - 2.0kW, 2.5Ah Battery and Charger
Average customer rating
4.6
(777 Reviews)
Rating breakdown 777 reviews
5 Stars
618
4 Stars
84
3 Stars
33
2 Stars
14
1 Star
28
94%of customers recommend this product.
(
621 out of
662)
Customer Reviews for Greenworks - 80V 16" Cordless Brushless Chainsaw - 2.0kW, 2.5Ah Battery and Charger
Customer Rating
5
Good price range for it's usage
on March 25, 2022
Posted by: Rayray82
from Thomasville pa
Gender:Male
I bought this 2 months ago and it is so much nicer quieter cleaner, about same weight as gas ,last longer then expected, I did buy 2nd battery due to my acre's,. trim up over grown areas, it will cut thick stumps between 20-30 inches.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: David h2
from Boston mass area
Verified Purchase:Yes
Works great. Light weight and well balanced. Cuts quickly . very easy to use. Perfect for pruning branches on small ornamental trees. For example pussywillows, lilacs, weeping cherry . also perfect for smaller low hanging branches from everyday trees
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great Saw!!!
on March 23, 2022
Posted by: 5strang
from Gilbert, SC
Gender:Male
I have had my saw a month and love it! It cuts great and fits good in your hand. Its more powerful than I thought it would be. I am satisfied with the battery life in relation to its amp hours. It rechargers surprisingly quick. Plain and simply I am very happy with this tool! It meets my needs. All of the Greenworks staff that I have spoken to has been very courteous and friendly. I have and will continue to recommend this saw to numerous people.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
4
No CORD !!
on March 22, 2022
Posted by: NapervilleTom
from 60540
Gender:Male
I purchased this item because I am very satisfied with the blower and weed-hacker- This uses the same batteries and once I commit to a battery system that's the direction I go- Already not having to unwind 200' of cord has made the purchase worth it-
Written by a customer while visiting greenworkstools.com
Posted by: Zach 5809
Verified Purchase:Yes
Tool should function much better than it does. Chain has come off a few times and support walked me through some troubleshooting. I completed the trouble shooting by saying the chain came off again but then it held for 4-5 minutes. I tried it again and it failed.
Response from greenworkstools.comBy Greenworks, Customer Care, March 22, 2022
Hello Zach 5809,
We are sorry to hear that you have experienced an issue with the chain not staying on. We see that you have been in contact, and our Customer Care team are doing our best to work towards a solution. We would be interested in gathering more details regarding this experience so that we can appropriately address your concern. Please reach out to our team directly at 1-888-909-6757 and provide your customer id# at the beginning of the call so we can take a closer look into your recent chat with us.
In the meantime, we’d like to offer some troubleshooting suggestions you may find helpful.
If the chain is continuously coming off while in use, it could be due to one of the reasons below. Please check the following.
• Make sure the adjusting block is properly engaged in the bar cut-out and that the chain has been properly tensioned prior to use. When properly tensioned the chain should feel snug but still pull away just enough to slide a dime between the bar and chain.
• Ensure that you are using a compatible chain that matches the figures listed in your owner’s manual (drive links, gauge, and pitch).
• Verify that the chain wheel is undamaged and that all parts are accounted for. Always refer to the instructions in your manual for replacing the chain to verify which parts your specific model should have.
• Verify that the bar and chain are not damaged.
Replace the bar if:
The groove is not fit with the height of the drive links (which must never touch the bottom).
The inside of the guide bar is worn and make the chain lean to one side.
• New chains will stretch and must be tensioned more often while in use. *DO NOT TENSION A CHAIN AFTER YOU HAVE FINSHED USING THE TOOL. HOT METAL EXPANDS. IF THE CHAIN IS TENSIONED WHEN HOT, THEN ALLOWED TO COOL, THE CONTRACTING METAL COULD POTENTIALLY DAMAGE THE CHAIN, THE BAR AND EVEN THE UNIT. WAIT UNTIL THE NEXT USE (OR AT LEAST UNTIL COOLED) BEFORE TENSIONING*
If all the parts are present, undamaged, and correctly assembled and proper tensioning procedure is followed then this issue will be fixed 100% of the time. This process can should be repeated more than once if issues persist to ensure that no steps have been overlooked.
We are sorry to hear that you have experienced an issue with the chain not staying on. We see that you have been in contact, and our Customer Care team are doing our best to work towards a solution. We would be interested in gathering more details regarding this experience so that we can appropriately address your concern. Please reach out to our team directly at 1-888-909-6757 and provide your customer id# at the beginning of the call so we can take a closer look into your recent chat with us.
In the meantime, we’d like to offer some troubleshooting suggestions you may find helpful.
If the chain is continuously coming off while in use, it could be due to one of the reasons below. Please check the following.
• Make sure the adjusting block is properly engaged in the bar cut-out and that the chain has been properly tensioned prior to use. When properly tensioned the chain should feel snug but still pull away just enough to slide a dime between the bar and chain.
• Ensure that you are using a compatible chain that matches the figures listed in your owner’s manual (drive links, gauge, and pitch).
• Verify that the chain wheel is undamaged and that all parts are accounted for. Always refer to the instructions in your manual for replacing the chain to verify which parts your specific model should have.
• Verify that the bar and chain are not damaged.
Replace the bar if:
The groove is not fit with the height of the drive links (which must never touch the bottom).
The inside of the guide bar is worn and make the chain lean to one side.
• New chains will stretch and must be tensioned more often while in use. *DO NOT TENSION A CHAIN AFTER YOU HAVE FINSHED USING THE TOOL. HOT METAL EXPANDS. IF THE CHAIN IS TENSIONED WHEN HOT, THEN ALLOWED TO COOL, THE CONTRACTING METAL COULD POTENTIALLY DAMAGE THE CHAIN, THE BAR AND EVEN THE UNIT. WAIT UNTIL THE NEXT USE (OR AT LEAST UNTIL COOLED) BEFORE TENSIONING*
If all the parts are present, undamaged, and correctly assembled and proper tensioning procedure is followed then this issue will be fixed 100% of the time. This process can should be repeated more than once if issues persist to ensure that no steps have been overlooked.
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Excellent Performance but…….
on March 21, 2022
Posted by: Jake G
from Eastern CT
Gender:Male
Bought this product in hopes to simplify my life and eliminate the need for gas use all together! Chainsaw is great! Cuts just as good as any gas powered saw with less noise and far less weight! I burn 5 cords of wood in the winter and this saw has helped me prepare without issue. Only negative I have with the product is the battery life. 30 minutes max if your lucky. Do yourself a favor and get two so you can interchange them and not have to pause your job completely while you wait for the battery to recharge!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Surprisingly powerful and quiet!
on March 21, 2022
Posted by: Rustie
from Sherman Texas
Gender:Male
Received as a gift about a month ago. Works perfectly for small to medium size trees and limbing. Love that it is battery powered and starts with the push of a button. Would have been nice to have oil for the chain, had to run to the store and get some. If you are wanting a small saw that will get the job done, this will not disapoint!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Fantastic! Makes my job so easy
on March 19, 2022
Posted by: The Sarducci Brothers
from New Jersey
Gender:Male
As a mob enforcer, getting rid of the bodies, especially when you have a 'two-fer', QUIETLY, quickly and efficiently is important. This chainsaw and battery can be carried conveniently in the trunk with a body until you pop both of them out. This thing cuts through arms and legs like a hot knife goes through butter. It will quarter section the trunk without jamming on the rib cage bones like some lesser powered saws I've used have done. The only downside I caution you to consider is that it doesn't come with a splash guard and one isn't offered as an accessory.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com