Customer reviews from greenworkstools.com
Greenworks - 80V 16" Cordless Brushless Chainsaw - 2.0kW, 2.5Ah Battery and Charger
Average customer rating
4.6
(777 Reviews)
Rating breakdown 777 reviews
5 Stars
618
4 Stars
84
3 Stars
33
2 Stars
14
1 Star
28
94%of customers recommend this product.
(
621 out of
662)
Customer Reviews for Greenworks - 80V 16" Cordless Brushless Chainsaw - 2.0kW, 2.5Ah Battery and Charger
Posted by: Jim K1122
from Grand Island , Ne.
Gender:Male
Verified Purchase:Yes
I like the power , the quick start , stop operation . I like the ease of the battery power , no messing with two cycle engine . But after a half hour of operation the chain pops off the bar from cutting branches, even if the correct tension is on the chain !! I've cut down an estimated 200 trees every year for the past 20 years, so I'm experienced at operating a chainsaw , but keeping the chain on the bar is very difficult with this saw !!
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Greenworks Customer Support, May 19, 2022
Hello,
Thank you for your honest review! We are sorry to hear that you have experienced an issue with the chain not staying on. Its important to remember that new chains tend to stretch; so be sure to check the chain tension frequently and tension as required. However, be sure to never tension a warm chain before storing as chains shrink when cooling and this can damage the chain, bar, and saw. Please ensure that when you remove the side cover the following parts are there and in order: sprocket (chain wheel), chain wheel washer, and finally the c-clip/retaining ring. These parts are imperative when it comes to keeping the chain on. If you notice any of these parts missing or you are still experiencing issues, please contact our helpline at 1-888-909-6757 (1-888-90WORKS). We would be happy to look into this!
Thank you for your honest review! We are sorry to hear that you have experienced an issue with the chain not staying on. Its important to remember that new chains tend to stretch; so be sure to check the chain tension frequently and tension as required. However, be sure to never tension a warm chain before storing as chains shrink when cooling and this can damage the chain, bar, and saw. Please ensure that when you remove the side cover the following parts are there and in order: sprocket (chain wheel), chain wheel washer, and finally the c-clip/retaining ring. These parts are imperative when it comes to keeping the chain on. If you notice any of these parts missing or you are still experiencing issues, please contact our helpline at 1-888-909-6757 (1-888-90WORKS). We would be happy to look into this!
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
from rock hill sc
Gender:Male
Verified Purchase:Yes
power and battery life areamwzing able to prune my trees withease will continue to purchase greenworks tools
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Victor V
from Pleasanton, Ca
Gender:Male
Verified Purchase:Yes
I was thinking of buying a gas operated chain saw but after further consideration bought this saw for a number of reasons. 1 it was battery powered, 2 it was quite, 3 it had an extension that allowed me to reach out if reach branches, and 4 it was provided me the most powerful saw all wrapped into these attributes. It so easy and safe to use. A great purchase that paid for itself because hiring a contractor would have cost the equivalent of the saw.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
READ THIS - Misleading Product Description!!!
on May 9, 2022
Posted by: LLAN
from Maryland
The product description includes the following: "8' extension pole for a maximum reach of 11 feet." However, the "extension" pole IS NOT an extension pole, it is a fixed length pole. The "maximum reach of 11 feet" implies there is a shorter (minimum) reach -- there is not! There is no way to remove any section of this pole (the wiring runs through all 3 pieces). Really misleading!!! This is an 11 foot pole. Period.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, May 10, 2022
Hello LLAN,
Thank you for bringing your concerns to our attention. We are sorry to hear that you felt the description misleading. The extension poles only have a fixed length and are not adjustable.
While the handle on this model cannot be shortened, we would like to refer you to our 40V model, 20672, or our 60V model, 1405602 as they have a removable middle extension. See links below.
https://www.greenworkstools.com/40v-cordless-8-inch-pole-saw-20672
https://www.greenworkstools.com/pro-60v-brushless-10-inch-pole-saw-1405602
Should you have any further questions or warranty needs, please feel speak to Greenworks Customer Care directly 1-888-909-6757 (1-888-90WORKS). They're always happy to provide help.
Thank you for bringing your concerns to our attention. We are sorry to hear that you felt the description misleading. The extension poles only have a fixed length and are not adjustable.
While the handle on this model cannot be shortened, we would like to refer you to our 40V model, 20672, or our 60V model, 1405602 as they have a removable middle extension. See links below.
https://www.greenworkstools.com/40v-cordless-8-inch-pole-saw-20672
https://www.greenworkstools.com/pro-60v-brushless-10-inch-pole-saw-1405602
Should you have any further questions or warranty needs, please feel speak to Greenworks Customer Care directly 1-888-909-6757 (1-888-90WORKS). They're always happy to provide help.
Written by a customer while visiting greenworkstools.com
Posted by: Digitalduke
from Port Townsend WA
Gender:Male
Verified Purchase:Yes
Pole saw works great to clean up dead branches on the edge our my property. I purchased it because I needed to create a fire break and trim up to 10' vertically. This Pole Saw fits the job perfectly.
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
I'm 5' 8" and weigh about 175lbs. This is balanced well and I've even taken it on a ladder. I can't hold it steady enough for undercuts, but the overcut works flawlessly. I highly recommend this for any customer who has wooded areas and wants to cut branches from a distance.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
So much power!
on May 5, 2022
Posted by: Teds1234
from Zionsville in
Gender:Male
I used to cut fown some massive limbs on a large tree. It cut thru them like butter . I have used a gasoline chain saw before. This chainsaw is lighter has less vibration and no fumes. I also Iike it that I didn't have to pull a cord over and over to start it .
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
Looking forward to using this wonderful saw. Very light and well balanced.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com