Customer reviews from greenworkstools.com
Greenworks - 80V 16" Cordless Brushless Chainsaw - 2.0kW, 2.5Ah Battery and Charger
Average customer rating
4.6
(777 Reviews)
Rating breakdown 777 reviews
5 Stars
618
4 Stars
84
3 Stars
33
2 Stars
14
1 Star
28
94%of customers recommend this product.
(
621 out of
662)
Customer Reviews for Greenworks - 80V 16" Cordless Brushless Chainsaw - 2.0kW, 2.5Ah Battery and Charger
Customer Rating
5
Replaces a gas saw with no loss of productivity.
on October 29, 2022
Posted by: Ed of KP
from Gig Harbor, WA
Gender:Male
Verified Purchase:Yes
The saw is powerful enough to cut larger logs and the battery lasts as long as a tank of gas does in a gas saw. Cut speed is very similar to a gas powered saw but much easier to use. Much less noise, no gas and oil to mix and no exhaust fumes to smell
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Dennis Siebert
Verified Purchase:Yes
Excellent pole saw. Extremely easy to assemble and use. Able to cut branches with ease.
Written by a customer while visiting greenworkstools.com
Posted by: Smittystang
from Illinois
Gender:Male
Verified Purchase:Yes
Works as well as a gas chainsaw if not better! No messing around with spilling gas, pulling a cord over and over to get it started and no warmup time. Push a button and you’re cutting right away and it’s quiet, no hearing protection needed. I’ll never go back to gas unless I need a bigger saw but this does 99% of what I need to cut.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
Verified Purchase:Yes
Powerful, lightweight and worth the price! You won’t be disappointed!
Written by a customer while visiting greenworkstools.com
Posted by: Brokenweave
Verified Purchase:Yes
Needed to get a new chainsaw but was tired of the same old problems encountered for years of trying to keep my gas saws (and other equipment) running. I had already purchased a Greenworks 80V blower and 80V Polesaw. Both have been outstanding in quality and consistently good performance, so there was no question when I went to purchase a new chainsaw. I hadn't had this saw too long before Hurricane Ida came to Florida, but this 80V 18" Chainsaw proved powerful enough to tackle clearing downed trees and limbs at both my son's and brother-in-law's homes as well as mine. Some of these trees were up to 20" inches in diameter. I'm totally sold on the Greenworks products.
Written by a customer while visiting greenworkstools.com
Posted by: Prabh
from East Brunswick, NJ
Gender:Male
Verified Purchase:Yes
I bought two products, which never got delivered.
I tried to call support at least 5 times with an average wait time of 40-50 minutes.
Website never showed my order.
Was a nightmare please. Will recommend to stay away.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, October 25, 2022
Hello Prabh,
Thank you for your review. We are so sorry to learn of this situation that has left you with a poor customer service experience. This is certainly not an experience we want you our valued customers to have to go through. We see that you have been in contact, and Greenworks Customer Experience team are doing their best to work towards a solution. Greenworks is committed to making sure customers are 100% satisfied with the quality and durability of each purchase. We thank you for your patience and understanding as we work to improve this experience for you. Please keep us updated.
Thank you for your review. We are so sorry to learn of this situation that has left you with a poor customer service experience. This is certainly not an experience we want you our valued customers to have to go through. We see that you have been in contact, and Greenworks Customer Experience team are doing their best to work towards a solution. Greenworks is committed to making sure customers are 100% satisfied with the quality and durability of each purchase. We thank you for your patience and understanding as we work to improve this experience for you. Please keep us updated.
Written by a customer while visiting greenworkstools.com
Posted by: FL 370
from Hudson Valley, NY
Gender:Male
Verified Purchase:Yes
Having owned gas-powered chainsaws for the better part of five decades, I was skeptical of the capabilities of an electric saw. But thirty days of using this chainsaw have convinced me otherwise. I've found it to be a very capable tool for falling and bucking 60-foot ash trees. The cutting speed is impressive, as is the battery life, quietness, and simplicity of operation.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Chris in Spokane
Verified Purchase:Yes
I used this one day, and after following all chain tightening requirements, the chain still popped off and damaged the chain guide teeth so it won't work. Essentially, I have a very expensive replacement battery for my other tools. That was after trimming 3 trees with 2 inch limbs...maybe 4 dozen limbs.
Response from greenworkstools.comBy Greenworks, Customer Care, October 20, 2022
Hello Chris in Spokane,
Sorry to hear about this experience! It sounds like you will need to contact us directly some further information would be required to be better assist. Please contact Greenworks Pro toll-free helpline at 1-855-345-3934. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information, and we will be happy to assist with the warranty claims process.
We appreciate you bringing this to our attention and look forward to making it right.
Sorry to hear about this experience! It sounds like you will need to contact us directly some further information would be required to be better assist. Please contact Greenworks Pro toll-free helpline at 1-855-345-3934. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information, and we will be happy to assist with the warranty claims process.
We appreciate you bringing this to our attention and look forward to making it right.
Written by a customer while visiting greenworkstools.com