Customer reviews from greenworkstools.com
Greenworks - 80V 16" Cordless Brushless Chainsaw - 2.0kW, 2.5Ah Battery and Charger
Average customer rating
4.6
(777 Reviews)
Rating breakdown 777 reviews
5 Stars
618
4 Stars
84
3 Stars
33
2 Stars
14
1 Star
28
94%of customers recommend this product.
(
621 out of
662)
Customer Reviews for Greenworks - 80V 16" Cordless Brushless Chainsaw - 2.0kW, 2.5Ah Battery and Charger
Customer Rating
5
Impressed
on June 1, 2023
Posted by: 2 Green thumbs
from Duluth, MN
Gender:Male
Just received my 80V 10" pole saw today. I cut around 40 2" to 4" branches off of my 70 year old pine trees. This thing works great. I'm 55 years old and after 40 branches I needed to take a break so I popped out the 2.5ah battery and stuck it in my 16" chain saw that I also received today and cut a ton of brush. I then took the battery out of the saw and put it in the string trimmer that I received yesterday and trimmed up my back yard for about a half hour. I still had one bar left on the battery after using all three tools.
Pros: Convenient, Quiet, Durable, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Do Not Purchase
on May 21, 2023
Posted by: Lawdog
from East Texas
Gender:Male
I bought the 80V Pro Max 10” pole saw. It worked only a few times until the chain wouldn’t cut. I tried to order replacement chain and they don’t have any available
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, May 31, 2023
Hello Lawdog,
Thank you for taking the time to review our 80V Pole Saw. We are sorry the chain has been unavailable, and we understand your frustration regarding this matter
Delays have occurred and while we do not have a finalized ETA, please know that our team is working diligently to replenish the stock as soon as possible for our valued customers. In the meantime, you can use the specs from your manual to find the Oregon chain
Bar Length ..10" (254 mm)
Chain Pitch .. 1/4" (6.3 mm)
Chain Type .. 25AP058X (Oregon)
Guide Bar Type .. 100SDAA041(Oregon)
If you have any issues locating a chain, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS). We are happy to help you further.
Thank you for taking the time to review our 80V Pole Saw. We are sorry the chain has been unavailable, and we understand your frustration regarding this matter
Delays have occurred and while we do not have a finalized ETA, please know that our team is working diligently to replenish the stock as soon as possible for our valued customers. In the meantime, you can use the specs from your manual to find the Oregon chain
Bar Length ..10" (254 mm)
Chain Pitch .. 1/4" (6.3 mm)
Chain Type .. 25AP058X (Oregon)
Guide Bar Type .. 100SDAA041(Oregon)
If you have any issues locating a chain, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS). We are happy to help you further.
Written by a customer while visiting greenworkstools.com
Customer Rating
3
VERY low battery life, but works well when charged
on May 9, 2023
Posted by: Anonymous
from Maine
Gender:Male
The saw cuts well with a full battery and sharp chain. The advertised comparison to a 42cc gas saw is overstated, this saw doesn't have that kind of torque and easily overpowered if you're too aggressive. The battery drains quickly during medium-duty use, 12" dia softwood. You'll be lucky to fell, limb, and cut 8' lengths on one tree before the battery dies. Not a problem if you plan accordingly (haul or chip limbs, clean up, etc.) while the battery charges. As advertised, it charges fully in about 30 minutes. This is not a replacement for a gas saw unless you're only doing light-duty cleanup, but it's a great addition for that light-duty work.
Pros: Convenient, Easy to Use, Quiet, Environmentally Safe
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks , May 12, 2023
Hello Rick Dickerson,
We greatly appreciate your feedback and are glad you had some pros and cons to share with us. We use information like this and work with the various teams within Greenworks to market, design, and sell the products are customers want or need. We hope others will find your review helpful! In the meantime, should you have any further questions or warranty needs, please contact Greenworks Pro toll-free helpline at 1-855-345-3934.
We greatly appreciate your feedback and are glad you had some pros and cons to share with us. We use information like this and work with the various teams within Greenworks to market, design, and sell the products are customers want or need. We hope others will find your review helpful! In the meantime, should you have any further questions or warranty needs, please contact Greenworks Pro toll-free helpline at 1-855-345-3934.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Chain saw chain
on April 24, 2023
Posted by: Randybob
from Rockwall tx
I bought a 18 in batt pwd 60 volt chain saw last week and want to go use it to cut down some woods, thought I might need an extra chain an battery, so when I tried to get one while purchasing the saw they had 100s of chains on the wall but not one for this saw, so I went to this website where no one will ever answer and when you give it a call back number it never calls back, my saw was also over a year old when I bought off the shelf, no hardware stores can make it or carry it, so I returned it today because there service is non existent. Buyer beware of Greenworks.....
Pros: Convenient
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, April 24, 2023
HelloRandybob,
Thank you for your review. We are so sorry to learn of this situation that has left you with a poor customer service experience. This is certainly not an experience we want you our valued customers to have to go through. Please know we are working to update our customer support to ensure a faster response time for our customers. Unfortunately, this has been a struggle during our busier season. Our apologies for any inconveniences these delays may cause you. Please let us know if there is anything we can do in the future to regain you as a Greenworks customer.
Thank you for your review. We are so sorry to learn of this situation that has left you with a poor customer service experience. This is certainly not an experience we want you our valued customers to have to go through. Please know we are working to update our customer support to ensure a faster response time for our customers. Unfortunately, this has been a struggle during our busier season. Our apologies for any inconveniences these delays may cause you. Please let us know if there is anything we can do in the future to regain you as a Greenworks customer.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Chain Replacements
on February 19, 2023
Posted by: GHaw
Gender:Male
What Oregon chain is compatible with this 80v16in chainsaw
I would recommend this to a friend!
Response from greenworkstools.comBy GreenworksTools, February 23, 2023
Hello Ghaw,
There are multiple varieties of oregon chains that can be used including this one for example: Part# D60. The chain should have the following specs:
16" , 3/8 LP , 0.050" gauge
There are multiple varieties of oregon chains that can be used including this one for example: Part# D60. The chain should have the following specs:
16" , 3/8 LP , 0.050" gauge
Written by a customer while visiting greenworkstools.com
Customer Rating
1
differnt brand is used for the greenwork saw
on February 17, 2023
Posted by: Galka
from Texas
Gender:Female
I had GreenworkPRO 18" 60V saw for only 3 months when the chain got nicked and I needed to get a new one. It took me several days to find out that I can buy it only inline, and about two hours to get to talk to somebody. I ordered 2 replacement chains, but when I got them - the chain didn't feet the grooves on the bar and was visibly shorter than the original one. It took me another 2 hours to get to talk to somebody again, and it turned out that the original chain on my Greenwork chainsaw is Oregon, and I was suggested to look someplace else for the replacement. And returning the chains is a hassle. Customer service is of a very little help, one can never got through calling
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, February 17, 2023
Hello Galka
Thank you for taking the time to voice your concerns! We are so sorry to learn that this part did not meet your needs.
Greenworks provides a 30-Day money back guarantee on all direct purchases, less shipping and handling, this information can be found on our Return Policy page, please click link HERE http://www.greenworkstools.com/latest/return-policy to view the full return policy.
Should you have any further questions or warranty needs, please speak to Greenworks at 1-888-909-6757 (1-888-90WORKS). They're always happy to provide help.
Thank you for taking the time to voice your concerns! We are so sorry to learn that this part did not meet your needs.
Greenworks provides a 30-Day money back guarantee on all direct purchases, less shipping and handling, this information can be found on our Return Policy page, please click link HERE http://www.greenworkstools.com/latest/return-policy to view the full return policy.
Should you have any further questions or warranty needs, please speak to Greenworks at 1-888-909-6757 (1-888-90WORKS). They're always happy to provide help.
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Could be So Good
on February 5, 2023
Posted by: ericjimdor
from Fond du Lac, WI
Gender:Male
I purchased this saw a year ago, but did not use it until recently. It looks like a nicely engineered saw. If only it worked as good as it looks. The chain has come off 4 times in the first 2 uses. The first time I attributed it to being a new saw and the chain breaking in. Unfortunately, it continued to do this despite proper tightening (and torquing of the fasteners). I have 4 other professional level saws and know how to properly tension the chain. I have no similar problems with these saws. All other aspects of this saw appear to be excellent if only the chain would stay on. I am hoping that Greenworks has an engineering solution and anxiously await their comments on this issue. Right now the saw is very frustrating to use.
2/5/23: I used the saw again yesterday and the chain once again came off. Other than that, the rest of the saw seems excellent. I am thinking that the problem is the thin bar and chain that they provide. I am hoping to hear something soon from Greenworks about a solution.
Pros: Convenient, Easy to Use, Quiet, Environmentally Safe
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, February 6, 2023
Hello ericjimdor,
Thank you for your review. We are sorry to hear that you have experienced an issue with the chain not staying on. New chains tend to stretch; so be sure to check the chain tension frequently and tension as required. However, be sure to never tension a warm chain before storing as chains shrink when cooling and this can damage the chain, bar and saw. Please ensure that when you remove the side cover, the chain wheel is secured to the shaft. If the chain wheel is not secured this could be causing issues with the chain staying. If the chain is secured the issue would be the tension procedure.
If you're still experiencing issues, please contact Greenworks Pro toll-free helpline at 1-855-345-3934. We would like to hear more of your experience and provide an instructional guide to help you navigate the tension on your chainsaw.
Thank you for your review. We are sorry to hear that you have experienced an issue with the chain not staying on. New chains tend to stretch; so be sure to check the chain tension frequently and tension as required. However, be sure to never tension a warm chain before storing as chains shrink when cooling and this can damage the chain, bar and saw. Please ensure that when you remove the side cover, the chain wheel is secured to the shaft. If the chain wheel is not secured this could be causing issues with the chain staying. If the chain is secured the issue would be the tension procedure.
If you're still experiencing issues, please contact Greenworks Pro toll-free helpline at 1-855-345-3934. We would like to hear more of your experience and provide an instructional guide to help you navigate the tension on your chainsaw.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
underwhelming
on December 6, 2022
Posted by: jlaz75
from Philadelphia, PA
Gender:Male
Pros:
1. Power
2. Quiet
3. Under 4" diameter cutting is great
Cons:
1. Battery life is terrible
2. Over 4" diameter, Cutting is progressively worse with each inch
3. Oil leaks all over the place, even when stored flat (40v never leaked in bag)
4. Need tool to tighten bar and no on-board tool storage (40v was tool-less)
1. Power
2. Quiet
3. Under 4" diameter cutting is great
Cons:
1. Battery life is terrible
2. Over 4" diameter, Cutting is progressively worse with each inch
3. Oil leaks all over the place, even when stored flat (40v never leaked in bag)
4. Need tool to tighten bar and no on-board tool storage (40v was tool-less)
Let me start by saying I have a lot of 40 volt tools from Greenworks: string trimmer, chainsaw, hedge trimmer, lawn mower, etc. I have a 2 acre property with lots of old oaks, beeches & maples that need maintenance and cutting up when they fall. I bought this chainsaw to replace my 40v 16" chainsaw from GW which stopped working after 5 yrs of moderate use. Most of this review pertains to the difference b/n the two.
I thought the 80v would be an upgrade and since I just purchased the 80v leaf blower (also not impressed), I had another battery to use. My first use with the new saw 6 months ago was to cut up a 20' long 12" thick oak log. The saw cut ferociously to start, but after 5-6 inches, the blade bent and started tracking a curve, thereby causing the chain to continually bind. Additionally the 2.5ah battery only lasted for 2 1/2 cuts through this log - about 8 min of cutting. I have used the saw many times since and the bar bending is a constant nuisance. If cutting trees/branches thinner than 4-5 inches, then it is not a problem. The 40v saw I replace handled these same tasks much much better. It definitely has less power, but was way more dependable and cut for a lot longer.
In my opinion, this saw is not worth having around unless you are cutting really tiny logs in which case there are much cheaper and lighter options out there. I would have bought another saw if I didn't already have the battery and I regret not purchasing that one instead. I have seen my neighbor use his and it works much better.
I thought the 80v would be an upgrade and since I just purchased the 80v leaf blower (also not impressed), I had another battery to use. My first use with the new saw 6 months ago was to cut up a 20' long 12" thick oak log. The saw cut ferociously to start, but after 5-6 inches, the blade bent and started tracking a curve, thereby causing the chain to continually bind. Additionally the 2.5ah battery only lasted for 2 1/2 cuts through this log - about 8 min of cutting. I have used the saw many times since and the bar bending is a constant nuisance. If cutting trees/branches thinner than 4-5 inches, then it is not a problem. The 40v saw I replace handled these same tasks much much better. It definitely has less power, but was way more dependable and cut for a lot longer.
In my opinion, this saw is not worth having around unless you are cutting really tiny logs in which case there are much cheaper and lighter options out there. I would have bought another saw if I didn't already have the battery and I regret not purchasing that one instead. I have seen my neighbor use his and it works much better.
Pros: Quiet, Powerful
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, December 7, 2022
Hello jlaz75,
Thank you for taking the time to share your experience with us! Our Designers and Product Developers will occasionally read these review, so we really appreciate it when customers tell us what they think and share their experience with us. If ever you have specific questions or concerns about one of our products, please feel free to contact Customer Care at 1-888-909-6757 (1-888-90WORKS).
Thank you for taking the time to share your experience with us! Our Designers and Product Developers will occasionally read these review, so we really appreciate it when customers tell us what they think and share their experience with us. If ever you have specific questions or concerns about one of our products, please feel free to contact Customer Care at 1-888-909-6757 (1-888-90WORKS).
Written by a customer while visiting greenworkstools.com