Customer reviews from greenworkstools.com
Greenworks - 80V 16" Cordless Brushless Chainsaw - 2.0kW, 2.5Ah Battery and Charger
Average customer rating
4.6
(777 Reviews)
Rating breakdown 777 reviews
5 Stars
618
4 Stars
84
3 Stars
33
2 Stars
14
1 Star
28
94%of customers recommend this product.
(
621 out of
662)
Customer Reviews for Greenworks - 80V 16" Cordless Brushless Chainsaw - 2.0kW, 2.5Ah Battery and Charger
Customer Rating
5
Love it...great workhorse
on August 20, 2024
Posted by: Legolas
from Pennsylvania
Gender:Male
[This review was collected as part of a promotion.] Replaced my old unpredictable gas saw...starts every time.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Stevanovich
from Minnesota
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Holy crap it works great for my needs. I live in town and occasionally have need of a chainsaw. This is perfect. I took down a medium sized apple tree in 30 minutes. Went through the tree like butter. Couldn't be more pleased with this purchase.
Pros: Convenient, Cost-Saver, Easy to Use, Quiet, Durable, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
No more pulling to get a motor started.
on August 15, 2024
Posted by: Leemeister
from Cañon City, Colorado
Gender:Male
[This review was collected as part of a promotion.] We had a big snow in March and I had many large broken limbs on our Juniper trees. This saw whizzed right through 12" diameter limbs with ease. I cut for 2 hours and my 4.0 amp hour battery was only 50% depleted. No more pickling the engine, no more mixing fuel and oil. Sweet.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: g m albert
from Burleson, TX
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Chain tension is too sensitive,chain has to be a little loose to operate properly. otherwise it is a great saw
Pros: Quiet, Durable, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, August 15, 2024
Hello g m albert.
Thank you for sharing you experience. We are sorry to hear you are not happy with the chain tension. New chains stretch. Be sure to check the chain tension often and tighten as needed. We would love to share with you how to adjust the chain tension, in the hopes it will better your experience.
Always wear gloves when working with the bar and chain. When properly tensioned the chain should be snapped tight, this means when you pull the chain from the bottom of the bar, it should snap back into position. If the chain sags it is too loose. The clearance between the bar and chain when pulled should be no more than a few millimeters. If the chain can not be feely rotated by hand it is too tight.
Loosing the chain cover by turning the chain cover knob counter-clockwise.
Turn the chain tension screw behind the bar and chain clock-wise to increases the chain tension. Turn the chain tension counter clock-wise to decrease the chain tension. When the chain is at the correct tension retighten the chain cover knob.
Here is a video showing the step by step process described above.
https://youtu.be/rFsPTdG82nM?t=134
Should you have any further questions or warranty needs, contact us through Live Chat on www.greenworkstools.com or call Greenworks Pro toll-free helpline 1-855-345-3934. We would like the opportunity to speak with you to see if we can find a solution.
Thank you for sharing you experience. We are sorry to hear you are not happy with the chain tension. New chains stretch. Be sure to check the chain tension often and tighten as needed. We would love to share with you how to adjust the chain tension, in the hopes it will better your experience.
Always wear gloves when working with the bar and chain. When properly tensioned the chain should be snapped tight, this means when you pull the chain from the bottom of the bar, it should snap back into position. If the chain sags it is too loose. The clearance between the bar and chain when pulled should be no more than a few millimeters. If the chain can not be feely rotated by hand it is too tight.
Loosing the chain cover by turning the chain cover knob counter-clockwise.
Turn the chain tension screw behind the bar and chain clock-wise to increases the chain tension. Turn the chain tension counter clock-wise to decrease the chain tension. When the chain is at the correct tension retighten the chain cover knob.
Here is a video showing the step by step process described above.
https://youtu.be/rFsPTdG82nM?t=134
Should you have any further questions or warranty needs, contact us through Live Chat on www.greenworkstools.com or call Greenworks Pro toll-free helpline 1-855-345-3934. We would like the opportunity to speak with you to see if we can find a solution.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great Combo Package
on August 14, 2024
Posted by: WaltG
from NC
Gender:Male
[This review was collected as part of a promotion.] I bought it combo a few ago. I've used both the hedge trimmer and the pole saw. They both did the job. The hedge trimmer went through the smaller stuff easily and the pole saw went through 4 inch limbs like butter. This was my first battery power lawn/outside tool anf will probably buy other battery power lawn tools.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
This chainsaw worked better than I could imagine sold my other gas saw
on August 13, 2024
Posted by: Coach B
from Florence ky
Gender:Male
[This review was collected as part of a promotion.] I bought this three years ago and everything works the day I bought it
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Great Concept, needs some refinement
on August 12, 2024
Posted by: Bonus68
from Seattle
[This review was collected as part of a promotion.] I bought this saw and the first day out I immediatly noticed several issues/quirks:
1. The chain. We spend more time the first 2 hours putting the chaing back on rather than cutting. We have the 12" chainsaw of which is AMAZING so we were excited for the pole saw...definityly NOT the same quality of saw. We work with chainsaws all the time and that chain just won't stay on no matter how tight we adjusted the tensioner...all the other saws worked great out of the box, but not this one!
1. The chain. We spend more time the first 2 hours putting the chaing back on rather than cutting. We have the 12" chainsaw of which is AMAZING so we were excited for the pole saw...definityly NOT the same quality of saw. We work with chainsaws all the time and that chain just won't stay on no matter how tight we adjusted the tensioner...all the other saws worked great out of the box, but not this one!
2.The connections on the pole are not very strong and the spring button holding it together fell out and I lost it. The saw has a tendancy to twist when cutting making it hard to saw through items over your head. Also the saw it heavier that anticipated...about the same as a gas powered saw.
3.Starting seems to be tempermental....imaging your up on the ladder, reaching the 12-14 foot up ready to cut, so you pull the trigger and the saw won't start? Happend several times to the point of being annoying.
Maybe we dont a lemon...we will be contacting the customer service under the "warranty" to see if this maybe the case. We will update the review accordingly along the way.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, August 13, 2024
Hello Bonus68.
Thank you for the detailed review. We are sorry to hear of the issues have experienced when using the 80V 10" pole saw.
Here you will find a few operational tips in the hopes they provide a better user experience.
When cutting a limb that is under tension be alert for spring back. When the tension in
the wood fibers are released the spring loaded limb may strike the operator and/or throw the
pole saw out of control.
New chain tends to stretch; and it is recommend to check chain tension frequently. Chain tensioned while warm may be too tight upon cooling. Check the “cold tension” before next
use. Follow instructions for lubricating, chain tensioning and changing accessories. Improperly
tensioned or lubricated chain may either break or increase the chance for kickback.
We have also shared a link below, Greenworks saw assembly and operation.
https://youtu.be/rFsPTdG82nM
Should you have any further questions or warranty needs, contact us through Live Chat on www.greenworkstools.com or call Greenworks Pro toll-free helpline 1-855-345-3934. We would like the opportunity to speak with you to see if we can find a solution. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Thank you for the detailed review. We are sorry to hear of the issues have experienced when using the 80V 10" pole saw.
Here you will find a few operational tips in the hopes they provide a better user experience.
When cutting a limb that is under tension be alert for spring back. When the tension in
the wood fibers are released the spring loaded limb may strike the operator and/or throw the
pole saw out of control.
New chain tends to stretch; and it is recommend to check chain tension frequently. Chain tensioned while warm may be too tight upon cooling. Check the “cold tension” before next
use. Follow instructions for lubricating, chain tensioning and changing accessories. Improperly
tensioned or lubricated chain may either break or increase the chance for kickback.
We have also shared a link below, Greenworks saw assembly and operation.
https://youtu.be/rFsPTdG82nM
Should you have any further questions or warranty needs, contact us through Live Chat on www.greenworkstools.com or call Greenworks Pro toll-free helpline 1-855-345-3934. We would like the opportunity to speak with you to see if we can find a solution. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Greatest chainsaw I have Ever used
on August 12, 2024
Posted by: vicrg1984
from Murrieta, CA
Gender:Male
[This review was collected as part of a promotion.] I have been using chainsaw for over 40 years. I was reluctant to use a battery saw but finally thought why not try one. I am so glad I did - this one is powerful, it lasts a long time on one battery, and with second battery it can work all day cutting old dead tress on my protery.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com