Customer reviews from greenworkstools.com
Greenworks - 80V 16" Cordless Brushless Chainsaw - 2.0kW, 2.5Ah Battery and Charger
Average customer rating
4.6
(776 Reviews)
Rating breakdown 776 reviews
5 Stars
618
4 Stars
84
3 Stars
33
2 Stars
14
1 Star
27
94%of customers recommend this product.
(
621 out of
661)
Customer Reviews for Greenworks - 80V 16" Cordless Brushless Chainsaw - 2.0kW, 2.5Ah Battery and Charger
Posted by: Tigger Pooh
Gender:Female
Verified Purchase:Yes
We use it everyday for the small stuff. Works great.
Pros: Convenient, Easy to Use, Quiet, Durable, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Top Saw on Market that is not Depart. Store Junk
on July 9, 2026
Posted by: Pelton
Gender:Male
This saw is better than anything you will find in the retail stores. I use this to do 8 to 10 chords a year. I only use my MS661 to fell vary large trees and the bottom third of the tree. The rest I use the 3kW saw. It is more powerful than the three small gas saws I have. You do not have the shell shock of vibration from sawing for hours like a gas saw. It is much easier on the body, wallet, and maintenance than gas. Of my 6 chainsaw, this is my go to saw for 90% of cutting. My 4 prior electric saws did not hold up, did not have enough power, and did not have enough battery. This is the first true gas replacement that I have found. I am cutting through hard New England oak and maple in large quantities.
Pros: Convenient, Cost-Saver, Easy to Use, Quiet, Durable, Environmentally Safe, Effective, Powerful
Written by a customer while visiting greenworkstools.com
Customer Rating
1
The saw is so heavy and clumsy it is near useless.
on July 8, 2026
Posted by: Gary46
Verified Purchase:Yes
The center section of the pole can NOT be removed. This means you must always cut with the whole length of the saw. This is awkward and difficult when cutting branches near the ground. The total weight of the saw makes this inability doubly difficult.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, July 9, 2026
Thank you for your feedback. We understand how the overall length and weight of a pole saw can feel cumbersome, especially when working closer to the ground. The fixed center section is part of the design to maintain rigidity and proper shaft alignment at full extension, but we recognize that this can make certain cutting angles more challenging.
To help improve your experience, a few usage adjustments can make a noticeable difference. For lower branches, try chocking up on the pole by positioning your hands closer together toward the mid-section of the shaft, this shortens the effective reach and gives you better control. Keeping the saw head slightly angled (rather than fully extended straight out) can also reduce strain and improve balance. When possible, position yourself so the branch is more at shoulder height instead of near ground level, which allows the tool to work with gravity rather than against it. Using the included shoulder strap (if available) or adding a compatible strap can help distribute the weight more evenly and reduce fatigue during longer sessions. It is also important to let the saw do the work, avoid forcing cuts, and instead use light, steady pressure to maintain control and minimize user strain.
For tasks that involve frequent low or tight cuts, you may find a handheld chainsaw or a shorter tool more suitable alongside the pole saw for versatility. We appreciate your feedback and will share it with our team as we continue to evaluate design improvements. Should you have any further questions or warranty needs, contact us through Live Chat on www.greenworkstools.com or call Greenworks Pro toll-free helpline 1-855-345-3934.
To help improve your experience, a few usage adjustments can make a noticeable difference. For lower branches, try chocking up on the pole by positioning your hands closer together toward the mid-section of the shaft, this shortens the effective reach and gives you better control. Keeping the saw head slightly angled (rather than fully extended straight out) can also reduce strain and improve balance. When possible, position yourself so the branch is more at shoulder height instead of near ground level, which allows the tool to work with gravity rather than against it. Using the included shoulder strap (if available) or adding a compatible strap can help distribute the weight more evenly and reduce fatigue during longer sessions. It is also important to let the saw do the work, avoid forcing cuts, and instead use light, steady pressure to maintain control and minimize user strain.
For tasks that involve frequent low or tight cuts, you may find a handheld chainsaw or a shorter tool more suitable alongside the pole saw for versatility. We appreciate your feedback and will share it with our team as we continue to evaluate design improvements. Should you have any further questions or warranty needs, contact us through Live Chat on www.greenworkstools.com or call Greenworks Pro toll-free helpline 1-855-345-3934.
Written by a customer while visiting greenworkstools.com
Posted by: keyman1018
Gender:Male
Verified Purchase:Yes
Perfect fit Greenworks 80 volt 16" replacement chain
Pros: Easy to Use
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: G-27
Verified Purchase:Yes
I ordered this a few weeks ago and am very impressed with both the hedge trimmer and pole saw functions. It cuts very, very well and is surprisingly efficient at using battery power. Pretty easy to reach what I need to cut, though it can be a little awkward when trying to reach horizontally across a hedge row or similar plants. No recoil at all.
Pros: Easy to Use, Quiet, Durable, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Taxxt
Gender:Male
Verified Purchase:Yes
This is my second one of these which I used to replace several 45cc gas engine chainsaws of various types. Love it. Safely climb ladders and the trees without trying to figure how to start it at the top or carry a live saw. Cuts as well as anything i have ever had.
Pros: Convenient, Easy to Use, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
initial but well, but very limited time
on May 24, 2026
Posted by: Jim Ra
from new jersey
Gender:Male
may 18, 2026 purchased an 18" 80 V, 4.0 AH battery greenworks chainsaw, directions didnt tell me how to attach bar/chain, you tube did. altogether, took 10 minutes, fully charged batter night before. cut a small limb , cut like butter, the next day had 2 larger limbs( i kept after tree company cut down large tree ) for firewood. went through one limb, no problem , addressed the second limb, battery out of power. therefore i would give this product one star, i recommend staying with a gas powered chainsaw.
Pros: Convenient, Easy to Use
Response from greenworkstools.comBy Greenworks, May 26, 2026
Hello Jim Ra.
We appreciate you taking the time to share your experience. It is great to hear the saw delivered strong cutting performance initially, though we understand the frustration with both setup clarity and runtime. For assembly, your feedback on the instructions is valuable, many customers do find visual guidance helpful, to further support our customers, Greenworks Tools offers a YouTube channel featuring videos on a variety of topics, including battery-powered tools, lawn care, gardening, DIY projects, and assembly guides for most of our machines.
Regarding the battery performance, runtime on an 80V 4.0Ah pack can vary significantly based on wood diameter, density (hardwood vs. softwood), and cutting technique. Larger limbs, especially hardwood or partially seasoned wood, can draw substantially more power and reduce runtime compared to lighter trimming. To help maximize runtime, ensure the chain is properly tensioned and sharpened, the bar and chain are adequately lubricated, and avoid excessive pressure during cuts (letting the saw do the work improves efficiency). For heavier cutting sessions like processing firewood, having a second battery on hand is often recommended to maintain continuous operation. If the battery depleted unusually fast or is not holding a charge, we suggest reaching out to Greenworks success so they can evaluate the battery and confirm it is performing within specifications. They can be reached either using the online chat function, on Greenworks Tools page, or by calling 1-888-909-6757.
We appreciate you taking the time to share your experience. It is great to hear the saw delivered strong cutting performance initially, though we understand the frustration with both setup clarity and runtime. For assembly, your feedback on the instructions is valuable, many customers do find visual guidance helpful, to further support our customers, Greenworks Tools offers a YouTube channel featuring videos on a variety of topics, including battery-powered tools, lawn care, gardening, DIY projects, and assembly guides for most of our machines.
Regarding the battery performance, runtime on an 80V 4.0Ah pack can vary significantly based on wood diameter, density (hardwood vs. softwood), and cutting technique. Larger limbs, especially hardwood or partially seasoned wood, can draw substantially more power and reduce runtime compared to lighter trimming. To help maximize runtime, ensure the chain is properly tensioned and sharpened, the bar and chain are adequately lubricated, and avoid excessive pressure during cuts (letting the saw do the work improves efficiency). For heavier cutting sessions like processing firewood, having a second battery on hand is often recommended to maintain continuous operation. If the battery depleted unusually fast or is not holding a charge, we suggest reaching out to Greenworks success so they can evaluate the battery and confirm it is performing within specifications. They can be reached either using the online chat function, on Greenworks Tools page, or by calling 1-888-909-6757.
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Good saw with no replacement blades
on May 22, 2026
Posted by: Jack357
This was a great saw however green works stop making the low profile sawblades for it. So I ended up having to buy another one one of the newer versions.
Response from greenworkstools.comBy Greenworks, May 23, 2026
Hello Jack357.
Thank you for sharing your experience. We understand how frustrating it can be when replacement parts are difficult to find. For the 80V 10" Gen2 Pole Saw (SKU 1405802T), replacement chains are still available and use a standard spec: 10", 1/4" low-profile pitch, .050 gauge, and 58 drive links. Greenworks continues to offer compatible replacement chains for this model, and there are also third-party options (such as Oregon equivalents) that match these specifications and will fit properly.
If you are having trouble locating the correct part, we recommend confirming the chain specs listed on your bar or in your manual to ensure compatibility. Our support team is also available to help identify the correct replacement and provide current availability options. They can be reached either using the online chat function, on Greenworks Tools page, or by calling 1-888-909-6757.
Thank you for sharing your experience. We understand how frustrating it can be when replacement parts are difficult to find. For the 80V 10" Gen2 Pole Saw (SKU 1405802T), replacement chains are still available and use a standard spec: 10", 1/4" low-profile pitch, .050 gauge, and 58 drive links. Greenworks continues to offer compatible replacement chains for this model, and there are also third-party options (such as Oregon equivalents) that match these specifications and will fit properly.
If you are having trouble locating the correct part, we recommend confirming the chain specs listed on your bar or in your manual to ensure compatibility. Our support team is also available to help identify the correct replacement and provide current availability options. They can be reached either using the online chat function, on Greenworks Tools page, or by calling 1-888-909-6757.
Written by a customer while visiting greenworkstools.com