Customer reviews from lg.com
LG - 10,000 BTU LLCOR OEM ALL-BRAND (14,000 BTU ASHRAE) - BLACK
Average customer rating
4.5
(6 Reviews)
Rating breakdown 6 reviews
5 Stars
5
4 Stars
0
3 Stars
0
2 Stars
1
1 Star
0
Customer Reviews for LG - 10,000 BTU LLCOR OEM ALL-BRAND (14,000 BTU ASHRAE) - BLACK
Customer Rating
5
Air Conditioner
on August 16, 2024
Posted by: AcTeri24
from Lynnwood, WA
[This review was collected as part of a promotion.] I bought an air conditioner about 2 months ago and it is working great.
Pros: Performance
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
Keeps the apartment nice and cool
on June 8, 2024
Posted by: Potatboi
from Bellevue, WA
Works great even if a little pricey! Also is pretty big and heavy so it takes up some space as well
Pros: ease of use, Quality, Features/Settings, Performance
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
Great unit to keep me cool
on June 24, 2024
Posted by: Luz Marina Brown
from Apopka FL
The gentleman that help me was great, he help me a lot with my problem.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Written by a customer while visiting lg.com
Customer Rating
5
Easy set up!
on June 28, 2024
Posted by: TBD907
from Anchorage, AK
[This review was collected as part of a promotion.] I bought this a few weeks ago and it has been perfect! Set up was so easy and it’s been running great ever since.
Pros: ease of use, Features/Settings, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy ^Rich, LG Digital Care Team, March 19, 2026
Hi there, thank you for taking the time to share your experience. We understand how important quick setup and dependable performance are, and it’s great to hear your 10,000 BTU / 13,500 BTU Portable Air Conditioner LP1023BSSM has been running smoothly from day one. This model is designed for easy installation and steady cooling, so it’s great to know it’s keeping your space comfortable.
If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
#LifesGood ❤️
LG Digital Care Team ^Rich
If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
#LifesGood ❤️
LG Digital Care Team ^Rich
Written by a customer while visiting lg.com
Customer Rating
5
easy to set up.
on July 15, 2024
Posted by: Luann lakehouse
It was easy to set up , quiet running and cooled our room nicely when we needed it.
Written by a customer while visiting lg.com
Customer Rating
2
Missing Part
on July 28, 2024
Posted by: Teri724
from Lynnwood, WA
I have not been able to use it as an air conditioner because the package was missing a part. LG has sent 2 parts and neither one was what I need. I will have to try again.
Quality
2
Features
2
Value
2
Response from lg.comBy LG, July 30, 2024
Hello there. Thanks for sharing your experience with your LP1023BSSM air conditioner. It's disheartening when you can't use a product as intended due to missing parts. To assist you further, please ensure you have contacted our customer service to clarify exactly which part is missing. Sometimes, there can be confusion regarding the correct replacement part needed. If you haven't already, please send us a private message on Social Media @LGUSSupport with your contact details and a brief description of the issue. Our team is committed to resolving this for you promptly. We appreciate your patience and understanding as we work to ensure you can fully enjoy your air conditioner. —Mau
Written by a customer while visiting lg.com