Customer reviews from kitchenaid.com
KitchenAid - Value Bundle Artisan Series 5 Quart Tilt-Head Stand Mixer with Flex - Onyx Black
Average customer rating
4.1
(16 Reviews)
Rating breakdown 16 reviews
5 Stars
11
4 Stars
1
3 Stars
1
2 Stars
0
1 Star
3
62%of customers recommend this product.
(
5 out of
8)
Customer Reviews for KitchenAid - Value Bundle Artisan Series 5 Quart Tilt-Head Stand Mixer with Flex - Onyx Black
Customer Rating
4
I want to love it
on October 14, 2025
Posted by: Angela74
(This review was collected as part of a promotion.) I got this gorgeous machine for my birthday, however I am disappointed that I had to return my first one because it wouldn't stay locked. I find that it shakes too much while doing a bread dough. My recipe is for 1 loaf so not too big.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Excellent product so far
on October 3, 2025
Posted by: Pk15298
from Ottawa
(This review was collected as part of a promotion.) We loved it in our family. It made our lives so much easier. As someone who eats roti everyday, it's very useful appliance that will make your dough without you kneading & using your muscles
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Hands free
on September 30, 2025
Posted by: Pamela84
(This review was collected as part of a promotion.) My husband bought this for me after complaining about my old hand mixer. What a game changer. Now every bake is a pleasure.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
A Kitchen Staple!
on September 22, 2025
Posted by: SydneyBS
from Bridgewater, NS
(This review was collected as part of a promotion.) I bought my kitchenaid about a month ago now and it has kicked up my sourdough game to new levels! I can't imagine my kitchen without it.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Easy to Clean!
on September 18, 2025
Posted by: Amber13
from Stone Mills, Ontario
(This review was collected as part of a promotion.) I bought this a month ago and I love it! It fully incorporates all ingredients and all components are easy to clean.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Defective Appliance, Awful Customer Service
on August 11, 2025
Posted by: JanineB
I bought this stand mixer after we moved and the pandemic started. I use it maybe 10-15 times a year, so definitely less than 100 uses. Yesterday, while making a Small batch of hamburger buns, the head sheared off the base and flew onto the floor. Thankfully no one was hurt and it didn’t damage the floor. I started a chat, showing photos of the mixer and was then asked to call in, which I did. The agent informed me that the mixer is from 2013 (hard to believe since I bought it in 2019 or later) and the best they can do is offer a 30% discount on a new one from their website.
Kitchenaid definitely does NOT stand by their products.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Branded Team, Consumer Care, August 12, 2025
Hello, JanineB ! Thank you for reaching out to us. Kindly e-mail us at Canadasocial@Kitchenaid.com with your model, serial, and phone number; Please include review ID # 765858 in the subject line. We look forward to hearing from you! - Eric
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Bought the same one again after 25 years! Great mi
on August 2, 2025
Posted by: Sig184
(This review was collected as part of a promotion.) I bought htis as a replacement for an identical Artisan mixer. It was 25 years old and started to fail. Getting it repaired would have been an expense and a large pain in the butt, so I bought a new one. Same colour, even. I liked it so much, used it a fair amount, have a couple of attachments — could not think of being without it. Works perfectly, as usual, as expected, as it should. The old one had a little spring on the shaft to which one attaches the beater or whisk; the new one does not. Is that a faulty machine? Seems to me the spring was necessary.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Bad
on July 25, 2025
Posted by: Nunyabzns
from Texas
Won’t publish truth about issues. Don’t waste your money on something heavy that additional parts don’t work on it, even when it’s from them!
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com