Customer reviews from Zwilling.com
ZWILLING - Sorrento Plus 2-pc Double-Wall Glass Latte Mug Set - Clear
Average customer rating
4.8
(284 Reviews)
Rating breakdown 284 reviews
5 Stars
253
4 Stars
24
3 Stars
1
2 Stars
1
1 Star
5
98%of customers recommend this product.
(
252 out of
257)
Customer Reviews for ZWILLING - Sorrento Plus 2-pc Double-Wall Glass Latte Mug Set - Clear
Customer Rating
1
Not dishwasher safe.
on March 27, 2025
Posted by: Zubia
Not dishwasher safe at all!!
Have lost a cup per week in the dishwasher, cracked when it comes out. Kept it in the top rack, not close to anything either
Have lost a cup per week in the dishwasher, cracked when it comes out. Kept it in the top rack, not close to anything either
Response from Zwilling.comBy Consumer Relations, March 28, 2025
Thank you for sharing your feedback with us. We're sorry to hear that the Zwilling Sorrento Plus Double Wall 15oz Latte Glass Mug set didn’t meet your expectations. We strive to deliver high quality products, and it’s disappointing to hear that this one did not meet your expectations. We would like to note that this is not common, due to their high quality, sturdy borosilicate glass construction, the Mugs are both dishwasher safe and microwave safe. If you have any questions, please feel free to contact our Support Center. Here is our link: https://www.zwilling.com/us/magazine/support-center.html
Our dedicated consumer service representatives are available to assist you in any way possible.
Our dedicated consumer service representatives are available to assist you in any way possible.
Written by a customer while visiting Zwilling.com
Customer Rating
2
Not Dishwasher Safe
on April 4, 2025
Posted by: JB2345qwn
Not dishwasher-safe. One of our mugs broke in lightly packed dishwasher last night. Specifically, the inner wall factured.
Response from Zwilling.comBy Consumer Relations, April 8, 2025
Thank you for sharing your feedback with us. We're sorry to hear that the Zwilling Sorrento Plus Double Wall 15oz Latte Glass Mug set didn’t meet your expectations.
We would like to note that this is not common, due to their high quality, sturdy borosilicate glass construction, the Mugs are both dishwasher safe and microwave safe.
Your satisfaction is our highest priority, and we stand behind the quality of our products. Rest assured, we’ll be reaching out to provide a positive solution.
We would like to note that this is not common, due to their high quality, sturdy borosilicate glass construction, the Mugs are both dishwasher safe and microwave safe.
Your satisfaction is our highest priority, and we stand behind the quality of our products. Rest assured, we’ll be reaching out to provide a positive solution.
Written by a customer while visiting Zwilling.com
Posted by: Robert JC
Frequency of use:Daily
Verified Purchase:Yes
I use this double wall glass every morning for my hot tea.
I would recommend this to a friend!
Written by a customer while visiting Zwilling.com
Customer Rating
5
Gift
on July 8, 2025
Posted by: Keeeeeee
Love these! We were given these from our registry gift and are obsessed! Will buy again.
Written by a customer while visiting Zwilling.com
Posted by: Ana D
Verified Purchase:Yes
My husband’s favorite mugs. Beautiful, functional, feel good to hold, and keep the coffee warm. Plus, glass mugs have zero lead (unlike most painted coffee mugs) so these are a healthier choice.
I would recommend this to a friend!
Written by a customer while visiting Zwilling.com
Customer Rating
5
Great Buy
on December 10, 2025
Posted by: Buyme
These double wall glass mugs give all the vibes I wanted in my kitchen. The design is beautiful with the hand blown artistry and the quality you expect from Zwilling. They are sturdy so I know I won’t easily break them and they hold a lot of coffee.
Written by a customer while visiting Zwilling.com
Customer Rating
5
Hot Drink Heaven
on December 29, 2025
Posted by: GaHead
Ideal size for a serious coffee/tea drinker & construction keeps it hot 'till the last drop!
Written by a customer while visiting Zwilling.com
Posted by: JenD614
Verified Purchase:Yes
Love the feel, weight, and balance of these glasses, but they cracked the very first time I used them. They weren't dropped, and didn't receive any out-of-the-ordinary treatment.
I would recommend this to a friend!
Written by a customer while visiting Zwilling.com