Customer reviews from Zwilling.com
ZWILLING - Sorrento Plus 2-pc Double-Wall Glass Latte Mug Set - Clear
Average customer rating
4.8
(353 Reviews)
Rating breakdown 353 reviews
5 Stars
317
4 Stars
29
3 Stars
1
2 Stars
1
1 Star
5
98%of customers recommend this product.
(
305 out of
310)
Customer Reviews for ZWILLING - Sorrento Plus 2-pc Double-Wall Glass Latte Mug Set - Clear
Customer Rating
1
Not dishwasher safe.
on March 27, 2025
Posted by: Zubia
Not dishwasher safe at all!!
Have lost a cup per week in the dishwasher, cracked when it comes out. Kept it in the top rack, not close to anything either
Have lost a cup per week in the dishwasher, cracked when it comes out. Kept it in the top rack, not close to anything either
Response from Zwilling.comBy Consumer Relations, March 28, 2025
Thank you for sharing your feedback with us. We're sorry to hear that the Zwilling Sorrento Plus Double Wall 15oz Latte Glass Mug set didn’t meet your expectations. We strive to deliver high quality products, and it’s disappointing to hear that this one did not meet your expectations. We would like to note that this is not common, due to their high quality, sturdy borosilicate glass construction, the Mugs are both dishwasher safe and microwave safe. If you have any questions, please feel free to contact our Support Center. Here is our link: https://www.zwilling.com/us/magazine/support-center.html
Our dedicated consumer service representatives are available to assist you in any way possible.
Our dedicated consumer service representatives are available to assist you in any way possible.
Written by a customer while visiting Zwilling.com
Posted by: Lone Wolf
Frequency of use:Daily
Verified Purchase:Yes
Love that my liquid stays hot, while the cup stays cool.
I would recommend this to a friend!
Written by a customer while visiting Zwilling.com
Posted by: MikeNo
Verified Purchase:Yes
Although this mug is delicate, double walled glass, it is still an excellent mug. Keeps the drink hot and since I also drink tea, I like to see the colors of different teas. Just be careful washing the mug and don’t use metal utensil to stir.
Written by a customer while visiting Zwilling.com
Customer Rating
5
Happy with my purchase
on March 1, 2025
Posted by: Ece21
Frequency of use:Daily
It is the perfect mug for coffee or matcha. It keeps the drink warm.
I would recommend this to a friend!
Written by a customer while visiting Zwilling.com
Posted by: InwitnessProtection
Frequency of use:Daily
Verified Purchase:Yes
I feel special when i drink out of these. Not sure why but i like it. I got back up mugs because my wife drops things a lot.
Written by a customer while visiting Zwilling.com
Customer Rating
5
Great Mugs
on February 11, 2025
Posted by: PezPez
Frequency of use:Daily
Excellent build quality, the double wall does actually keep the liquid hotter
I would recommend this to a friend!
Written by a customer while visiting Zwilling.com
Customer Rating
1
Not really diswasher safe
on February 9, 2025
Posted by: Gracemi
I ordered the Zwilling Sorrento Plus 2pc cup on Dec 19th, 2024. Within the 1 month of use, I found one of them cracked when I took it out of my dishwasher this morning. I checked it again, it said dish washer safe... So not suggested you buying it if you wash it in the dishwasher.
No, I would not recommend this to a friend.
Response from Zwilling.comBy Consumer Relations, February 11, 2025
Thank you for your review and we appreciate your feedback. We are sorry to hear about your experience. Our Sorrento Plus is made from high quality, durable borosilicate glass. They can break due to pressure, impact or temperature fluctuations. However, there is no liquid temperature too hot for our glassware, they are microwave, freezer, and dishwasher safe. If you have further questions, please visit our Support Center. Here is our link: https://www.zwilling.com/us/magazine/support-center.html Our dedicated consumer service representatives are available to assist you in any way possible.
Written by a customer while visiting Zwilling.com
Customer Rating
5
Best mugs!
on January 27, 2025
Posted by: YE LENA
Frequency of use:Daily
Love these mugs! I always get compliments on them, I love that they don't heat up on the outside or sweat. I've had them for 2 years and they are durable. I also really like seeing what's inside :)
I would recommend this to a friend!
Response from Zwilling.comBy Consumer Relations, January 28, 2025
Thank you for sharing your experience and your feedback. We’re thrilled you love your Zwilling Sorrento Plus 15oz Double Wall Latte Glass Mugs. The durable, lightweight Mugs double wall maintains perfect temperature of beverages. Keeps hot drinks hot while remaining cool to touch and cold drinks stay cool for longer with no messy condensation. If you have any questions, please do not hesitate to reach out to our Support Service Center. Here is our website link: https://www.zwilling.com/us/magazine/support-center.html Our dedicated consumer service representatives are available to assist you in any way possible.
Written by a customer while visiting Zwilling.com