Customer reviews from Zwilling.com
ZWILLING - Sorrento Plus 2-pc Double-Wall Glass Coffee Mug Set - Clear
Average customer rating
4.9
(951 Reviews)
Rating breakdown 951 reviews
5 Stars
864
4 Stars
76
3 Stars
6
2 Stars
1
1 Star
4
98%of customers recommend this product.
(
877 out of
896)
Customer Reviews for ZWILLING - Sorrento Plus 2-pc Double-Wall Glass Coffee Mug Set - Clear
Customer Rating
5
Sorrento Plus
on March 27, 2026
Posted by: atiesfandiari
Perfect mug. I would definitely recommend it to my friends.
I would recommend this to a friend!
Written by a customer while visiting Zwilling.com
Customer Rating
5
no real heat retention
on December 1, 2025
Posted by: Aati12345
Frequency of use:Daily
These cups offered no real heat-retention advantage. But as simple everyday mugs, they’re perfectly fine.
I would recommend this to a friend!
Written by a customer while visiting Zwilling.com
Posted by: Goobie
Verified Purchase:Yes
Love the cups that were sent to me. It’s exactly what I wanted. It keeps the coffee warm while cool to the touch.
I would recommend this to a friend!
Written by a customer while visiting Zwilling.com
Customer Rating
1
Crack easily
on July 1, 2025
Posted by: Eva101
Frequency of use:Daily
I'm a big fan of the Zwilling brand and absolutely love the design and feel of these cups. They're made from high-quality, durable borosilicate glass and look fantastic. However, I've been disappointed by how easily they crack. I purchased my first set (a pair) three months ago, and one cup cracked not long after. I liked them so much that I bought another set, but unfortunately, one of those cracked too while I was washing it. I really appreciate the quality and aesthetic, but it's hard to justify replacing them so frequently.
Response from Zwilling.comBy Consumer Relations, July 17, 2025
Thank you for sharing your feedback with us. We're sorry to hear that the ( Zwilling Sorrento Plus Double Wall Coffee Glass Mug Set didn’t meet your expectations.
We strive to deliver high quality products, and it’s disappointing to hear that this one did not meet your expectations. Your experience is important to us, however, we would like to note that this is not a common issue.
Your satisfaction is our highest priority, and we stand behind the quality of our products. Please do not hesitate to reach out to our Support Center. Here is our website link: https://www.zwilling.com/us/magazine/support-center.html
Our dedicated consumer service representatives are available to assist you in any way possible.
We strive to deliver high quality products, and it’s disappointing to hear that this one did not meet your expectations. Your experience is important to us, however, we would like to note that this is not a common issue.
Your satisfaction is our highest priority, and we stand behind the quality of our products. Please do not hesitate to reach out to our Support Center. Here is our website link: https://www.zwilling.com/us/magazine/support-center.html
Our dedicated consumer service representatives are available to assist you in any way possible.
Written by a customer while visiting Zwilling.com
Customer Rating
5
Love how I can see my latte creation
on May 16, 2025
Posted by: Red78
I purchased an espresso machine over a year ago and make my latte's in a regular mug. I love making latte's but using a regular mug I can't see my layers of latte. I saw these mugs online and I thought they were perfect. I just purchased them and used it once so far and all good. I've read the reviews that it breaks easily so I put them in a safe place in my cabinet to avoid anything banging it. It also says dishwasher safe however I think I'll just hand wash to make sure they stay intact.
I would recommend this to a friend!
Written by a customer while visiting Zwilling.com
Customer Rating
5
Treat Them Kindly and They Will Serve You Well
on May 15, 2025
Posted by: jaybirdaz
Frequency of use:Daily
I was hesitant about ordering these, and debated for a few months. Some reviews said they were great and durable, others said they were thin and fragile. Glad I took the plunge because I have found them somewhere in the middle. Are these as tough as porcelain or stoneware? Of course not, and you'd have to be pretty foolish to expect them to be, IMO. They are borosilicate glass, hand-made, and double-walled, so I would treat them carefully. Should you let kids use them? I would say no as kids are known to be rough on things. Should you put them in the dishwasher? Again, I will hand wash, which is honestly no biggee. They are a beautiful part of my day, especially when first pouring my cold foam from my stylish Zwilling frother. An absolute pleasure for my morning coffee ritual.
I would recommend this to a friend!
Written by a customer while visiting Zwilling.com
Customer Rating
1
Pretty but extremely fragile.
on April 28, 2025
Posted by: Josh19
Frequency of use:Daily
These are the most fragile mugs I have ever owned. The feel and look of these is great, but I store my mugs upside down and the tiniest tap on the lip while putting them away has caused them to crack. I have broken 5/6 of these mugs in the past 3 weeks, and have not broken a single other glass I own.
No, I would not recommend this to a friend.
Response from Zwilling.comBy Consumer Relations, April 30, 2025
Thank you for sharing your feedback with us. We're sorry to hear that the Zwilling Sorrento Plus Double Wall Glassware 2pc,12oz Coffee Glass Mug Set didn’t meet your expectations.
We appreciate all reviews, and we will certainly forward your feedback to the appropriate brand managements team.
Your satisfaction is our highest priority. If you have any questions, please do not hesitate to reach out to our Support Center. Here is our website link: https://www.zwilling.com/us/magazine/support-center.html
Our dedicated consumer service representatives are available to assist you in any way possible.
We appreciate all reviews, and we will certainly forward your feedback to the appropriate brand managements team.
Your satisfaction is our highest priority. If you have any questions, please do not hesitate to reach out to our Support Center. Here is our website link: https://www.zwilling.com/us/magazine/support-center.html
Our dedicated consumer service representatives are available to assist you in any way possible.
Written by a customer while visiting Zwilling.com
Posted by: Grannaj
Frequency of use:Daily
Verified Purchase:Yes
These cups are light, beautiful, keep beverages nice and hot, and do not make circles on furniture.
I would recommend this to a friend!
Written by a customer while visiting Zwilling.com