Customer reviews from https://www.asus.com
ASUS - 11.6" Touchscreen 2 in 1 Notebook HD Intel Celeron N100- 4 GB RAM(On-board),128 GB SSD,Win 11pro, Mineral - Gray
Average customer rating
2
(2 Reviews)
Rating breakdown 2 reviews
5 Stars
0
4 Stars
0
3 Stars
1
2 Stars
0
1 Star
1
Customer Reviews for ASUS - 11.6" Touchscreen 2 in 1 Notebook HD Intel Celeron N100- 4 GB RAM(On-board),128 GB SSD,Win 11pro, Mineral - Gray
Posted by: ElecproES
from Wood Ridge, New Jersey
Frequency of use:Daily
Verified Purchase:Yes
360° folding portable laptop vs today most common uses
Response from https://www.asus.comBy Chantae, CLM, September 30, 2025
Dear JR Electric, Thank you for your feedback on the ASUS BR1102F laptop. We appreciate you taking the time to share both the positive and negative aspects of your experience with the device. If you’re currently facing any issues with the device, we kindly recommend reaching out to our support team https://www.asus.com/us/support/callus/. We stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2509036881-0001" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS. Best Regards, Chantae
ASUS Customer Loyalty US Support
ASUS Customer Loyalty US Support
Written by a customer while visiting https://www.asus.com
Customer Rating
1
Black Screen of Death after only 4 months of use!
on February 25, 2026
Posted by: K. Davies
from Cincinnati, Ohio
Frequency of use:Daily
Verified Purchase:Yes
Would not recommend. Performance has been unpredictable. Black Screen of Death after only 4 months of use. Have tried every recommendation but still nothing!
Response from https://www.asus.comBy Chantae, CLM, February 25, 2026
Dear K. Davies,
Thank you for sharing your experience with the ASUS BR1102F laptop. We sincerely apologize for the performance concerns you’ve encountered, as well as the black screen issue that has persisted even after you attempted troubleshooting. This is not the quality of products we aim to provide, and we regret that your experience did not reflect our standards.
To further investigate the problem or to obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, please email us at customerloyalty@asus.com and include the case number "N2602028504-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Thank you for sharing your experience with the ASUS BR1102F laptop. We sincerely apologize for the performance concerns you’ve encountered, as well as the black screen issue that has persisted even after you attempted troubleshooting. This is not the quality of products we aim to provide, and we regret that your experience did not reflect our standards.
To further investigate the problem or to obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, please email us at customerloyalty@asus.com and include the case number "N2602028504-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Written by a customer while visiting https://www.asus.com