Customer reviews from greenworkstools.com
Greenworks - 1700 PSI and 1.2 GPM Pressure Washer
Average customer rating
4.3
(1,535 Reviews)
Rating breakdown 1,535 reviews
5 Stars
1,069
4 Stars
233
3 Stars
55
2 Stars
45
1 Star
133
86%of customers recommend this product.
(
1,202 out of
1,401)
Customer Reviews for Greenworks - 1700 PSI and 1.2 GPM Pressure Washer
Customer Rating
1
Critical Design Flaw
on May 18, 2023
Posted by: Barry R
from Ojai, CA
Gender:Male
My experience was the same as Craig O's. I purchased the 2300 psi electric pressure washer, model # GPW2300 back on 4-17-19. The high pressure hose connector sheared off. It's a poor design relying on very thin aluminum. Like Craig O., I was very careful using the Power Washer- it was never abused. Making matter worse, entering the part number I would need to replace into the Greenworks search engine produced no results; the Chat window put me into an irrelevant loop; Help called back, but the product isn't supported after expiration of the three year warrant.y It's not an item you take to the repair shop, so they don't supply parts. This is bothersome because an otherwise working product in perfect condition becomes a candidate for landfill waste over a minor part that lasts about the length of the warranty period.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, May 19, 2023
Hello Barry R,
Thank you for your feedback on this matter. Your honest input is appreciated as we are always looking for areas to further improve our products to ensure our customers are completely satisfied. We see you have been in touch with our team. We are happy they were able to support you with other options for replacing the hose connector. Please know, if you need further support or have any questions do not hesitate to reconnect through chatbot on www.greenworkstools.com that will direct you to a live agent or call us 1-888-909-6757 (1-888-90WORKS) for assistance.
Thank you for your feedback on this matter. Your honest input is appreciated as we are always looking for areas to further improve our products to ensure our customers are completely satisfied. We see you have been in touch with our team. We are happy they were able to support you with other options for replacing the hose connector. Please know, if you need further support or have any questions do not hesitate to reconnect through chatbot on www.greenworkstools.com that will direct you to a live agent or call us 1-888-909-6757 (1-888-90WORKS) for assistance.
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Decent light duty, but broken casting
on May 11, 2023
Posted by: KevinV
from Kalamazoo, MI
Gender:Male
I've owned this for a few years and it works pretty well for a light duty residential use, washing cars, patio furniture, etc. I struggled a bit with it on the deck as it didn't produce enough pressure with the surface cleaner attachment I had. I could use the 15° nozzle but it would take an eternity. If you have a large deck, driveway, or pool deck you are planning on cleaning I would look for something else.
It's a bit fiddly to move around with the location of the hose and cord attachment points, that seems like it could have been thought out better.
The lag for the pump to spool up can be a bit annoying as well, but for occasional use it's workable.
I found myself limited by the extension cord more than I thought I would be, plus you now have three hoses/lines to deal with when trying to move it around instead of just two.
This spring when I went to get it out I found that the casting on the pressure side of the pump was broken, I have no idea how it happened as it was working when I put it away last and hasn't been disturbed.
It's a bit fiddly to move around with the location of the hose and cord attachment points, that seems like it could have been thought out better.
The lag for the pump to spool up can be a bit annoying as well, but for occasional use it's workable.
I found myself limited by the extension cord more than I thought I would be, plus you now have three hoses/lines to deal with when trying to move it around instead of just two.
This spring when I went to get it out I found that the casting on the pressure side of the pump was broken, I have no idea how it happened as it was working when I put it away last and hasn't been disturbed.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Customer Care, May 12, 2023
Hello KevinV
Thank you for bringing your concerns to our attention. These parts can sometimes crack when the pump was not properly winterizing / stored and the water froze, expanded, and damaged a piece of the brass. We would recommend contacting Greenworks directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us 1-888-909-6757 (1-888-90WORKS) for a proper evaluation. This is not a difficult part to replace, so it should be a fairly smooth process. Your Greenworks pressure comes standard with a 3-year (homeowner) Greenworks limited warranty from date of purchase.
Thank you for bringing your concerns to our attention. These parts can sometimes crack when the pump was not properly winterizing / stored and the water froze, expanded, and damaged a piece of the brass. We would recommend contacting Greenworks directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us 1-888-909-6757 (1-888-90WORKS) for a proper evaluation. This is not a difficult part to replace, so it should be a fairly smooth process. Your Greenworks pressure comes standard with a 3-year (homeowner) Greenworks limited warranty from date of purchase.
Written by a customer while visiting greenworkstools.com
Customer Rating
3
No switch on soap tank
on May 9, 2023
Posted by: Jeff S.
from Vero Beach Florida
Gender:Male
No switch on soap tank to shut off siphon tube from tank.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, May 10, 2023
Hello Jeff S.
Thank you for your question. The soap will only be dispensed when liquid pressure washer soap is in the soap tank, and the short black soap nozzle is attached. The pressure washer has sensors that detect when the soap nozzle is attached to the wand, and then the soap will be mixed with the water. When the trigger is pulled, the soapy water will come out at a low pressure. To stop the soap from coming out, attach another nozzle tip and pull the trigger until there is no more soap in the lines, then you are back to all water.
Should you have any further questions or warranty needs, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us 1-888-909-6757 (1-888-90WORKS).
Thank you for your question. The soap will only be dispensed when liquid pressure washer soap is in the soap tank, and the short black soap nozzle is attached. The pressure washer has sensors that detect when the soap nozzle is attached to the wand, and then the soap will be mixed with the water. When the trigger is pulled, the soapy water will come out at a low pressure. To stop the soap from coming out, attach another nozzle tip and pull the trigger until there is no more soap in the lines, then you are back to all water.
Should you have any further questions or warranty needs, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us 1-888-909-6757 (1-888-90WORKS).
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Casting broke!
on April 25, 2023
Posted by: Broken
from NJ
GPW2300 the water outlet casting broke and the hose will not connect.
looks like the entire motor and pump need to be replaced it is all one cast piece.
Please reply to my email with price of part.
looks like the entire motor and pump need to be replaced it is all one cast piece.
Please reply to my email with price of part.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, April 25, 2023
Hello Broken
Sorry to hear about this experience! It sounds like you will need to contact us directly some further information would be required to be better assist. Please contact Greeworks at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information, and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to speaking to you.
Sorry to hear about this experience! It sounds like you will need to contact us directly some further information would be required to be better assist. Please contact Greeworks at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information, and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to speaking to you.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Greenworks gets it right
on April 23, 2023
Posted by: dte230
from atlanta
Gender:Male
I pressure have the 2300 pro washer and it's great. I did have a slight problem and Greenworks was all over it. They corrected it immediately. After the sale, there is nothing left but support and they get an A+
Pros: Easy to Use, Quiet, Durable, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Keeps blowing hoses.
on April 22, 2023
Posted by: BradB1
from Summerville, SC
Gender:Male
The washer keeps blowing hoses. Just put our 2nd one on, used it twice and already has blown a hole . Not happy at all
Pros: Convenient
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, April 24, 2023
Hello BradB1,
Thank you for your review. We are very sorry to hear about this experience. We would truly be interested in hearing more about these issues. Especially, since it seems that you have two hoses experiencing the same problem. If you are interested in discussing these issues directly with our team, please give us a call 1-888-909-6757 (1-888-90WORKS).
Thank you for your review. We are very sorry to hear about this experience. We would truly be interested in hearing more about these issues. Especially, since it seems that you have two hoses experiencing the same problem. If you are interested in discussing these issues directly with our team, please give us a call 1-888-909-6757 (1-888-90WORKS).
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Critical metal part broke
on April 19, 2023
Posted by: Jac007
from Virginia
Same problem as many other customers. The metal part at the outlet of the high pressure side of pump where the hose connects (through a metal pin) broke. This is a serial defect that can potentially cause injury. This product should be recalled and the part in question should be redesigned and replaced.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, April 20, 2023
Hello Jac007
Thank you for your review, we appreciate your honest feedback. It is unfortunate to hear about this experience. Quality is at the heart of everything that we do, and the safety and satisfaction of our customers is number one. Please note that this product does carry a 3-year warranty from the date of purchase. We would be interested in hearing more about this situation. To discuss this issue further, please contact Customer Experience at 1-888-909-6757 (1-888-90WORKS). We would be happy to help!
Thank you for your review, we appreciate your honest feedback. It is unfortunate to hear about this experience. Quality is at the heart of everything that we do, and the safety and satisfaction of our customers is number one. Please note that this product does carry a 3-year warranty from the date of purchase. We would be interested in hearing more about this situation. To discuss this issue further, please contact Customer Experience at 1-888-909-6757 (1-888-90WORKS). We would be happy to help!
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Same problem as CraigO
on April 14, 2023
Posted by: MPMa
from Chambersburg PA
Gender:Male
After plugging it in and turning it on the connection where the pressure hose connects below the motor broke. Looks like the cast aluminum connection was too thin. Please not that I really like this pressure washer but that thin connection someone should have seen that it will not last. Also 45 minutes on hold is to TO long. Come on Greenworks get your support together.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, April 17, 2023
Hello MPMa
We are sorry that you are having an issue with one of our products! With the spring season here, so is our busiest time of year which unfortunately means increased wait times. Please allow our team to gather some further details so that we can help find a resolution for you. We kindly ask that you give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
We are sorry that you are having an issue with one of our products! With the spring season here, so is our busiest time of year which unfortunately means increased wait times. Please allow our team to gather some further details so that we can help find a resolution for you. We kindly ask that you give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com