I am on my 2nd 1800PSI electric pressure washer. You guys replaced the 1st one under warranty, so thank you. Now it seems the unloader valve needs to be replaced, what is the part number? Do you have it in stock? my unit's S/N is GWX3090066. My pressure washer cycles off and on when in use.
Response from greenworkstools.comBy Greenworks, Customer Care, April 11, 2022
Hello Don875,
Sorry to hear of this issue. Generally, when this happens it usually involves air getting into the garden hose line. If we are understanding your description correctly you are advising that your pump is pressuring up, providing water pressure, and then pulsating off and on. If that is the case, then the issue could be resolved by bleeding water out of the garden hose as well as the pressure washer while removing the tips from the pressure washer. Try this procedure for approx. 90 seconds and ensuring there are no kinks in your hose and see if this helps. As well alternate to another pressure washer tip to see potentially if one of the tips was causing an irregular pressure issue with the end of the gun, as this is sometimes an issue as well. Replacement parts can be ordered from us at 1-888-909-6757 (1-888-90WORKS) or you can locate the part your owner's manual and check our third party parts site here: https://greenworks.ordertree.com
This is an excellent choice for the homeowner that wants a powerful pressure washer without the complications of up keeping a gas engine. It preforms exactly as described.
The spray wane failed with normal use in 12 months. Green works refused to repair/replace. They claim it normal wear item. Their warranty never state that normal wear items are not covered. Not fair treatment.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, April 5, 2022
Hello Tomm in Florida,
We are so sorry to learn of this situation that has left you with a poor customer service experience. Please allow us to clarify how our warranty works. All pressure washer accessories have a 90-day warranty, beyond 90-days they are wearable item and are not covered under the warranty. This information can be found in the owner's manual. Should you have any further questions or warranty needs, please feel free to let our Greenworks Customer Care know by calling 1-888-909-6757 (1-888-90WORKS). They're always happy to provide help.
Power is ok , glad I got the 3000 any thing less will not be sufficient. Great machine low maintenance. You have to wait a few minutes to allow water to be consistent before pushing the power start.