Customer Reviews for Greenworks - 1700 PSI and 1.2 GPM Pressure Washer
Customer Rating
5
Best of the best
on May 22, 2022
Posted by: Sbroomall28
from Hanover pa
Gender:Male
I have owned 5 pressure washers, by far thus is the best of them all. Greenworks products are legit, real, and I mean work better than any other product u have used. Keep up good work
Very happy I purchased a Greenworks product. It’s durable and I love the sturdiness of the washer - no chance of this piece tipping over. The hose is extra long which cuts down on constantly moving it! The assembly was easy and it’s so simple to use. I’m hooked on Greenworks products.
I bought this October 2021, used it about 4 times, then a little plastic tubular feature in the pressurized part of the housing busted open. Greenworks did great in response (after a 40 minute hold with support, being #1 in the queue the entire time), and sent me a different pressure washer via mail. That's great, and I'll give a solid 4 out of 5 stars for that support solution. I would have been fine taking it to an authorized service center too. I may have actually preferred that because I still don't know if this is a new PW or a refurbished one. It matters because mine was basically still new, but I didn't want to wait another 40 minutes minimum to call back and ask what I was getting.
In the end, the solution was satisfactory, even though I had to reassemble another PW and disassemble, pack up and schedule pickup for another. The biggest issue is that it broke so quickly. I did a lot of research, this is really the best electric PW on the market in terms of performance and I planned on this lasting. The time comes to do some work around the house and it was cut short by my latest top of the line outdoor tool and I had to wait for the replacement to come in before I could get the work done and this early season window is short. I did everything by the book for winter storage, kept it in an insulated garage (none of my beverages froze), but even if there was a little water in the housing and it froze sometime, I'd have no idea how to clear that out. Solid design for outdoor water equipment includes design for parts that may get slightly frozen. I don't think that was the case on mine, because I've used it this season already, but it's possible it was weakened, there's no way to know.
3 stars is a little harsh, but 4 is a little generous for how disappointed I am in the durability of this design. We'll see how long this next one lasts. Again, performance wise, great tool. I should also add that the gun holder is terrible. The spray gun falls out of there all the time.
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, Customer Care, May 24, 2022
Hello Sm00th101,
Thank you for the feedback! We appreciate you letting us know and we apologize for your experience. We are happy Customer Care team were able to support you with this warranty claim. In the future, you can protect your pressure washer from winter damage by doing the following: 1. Disconnect all water connections. 2. Turn on the machine for a few seconds until the remaining water in the pump exits. Turn off immediately. 3. Do not allow high-pressure hose to become kinked. 4. Store the machine and accessories in a room that does not reach freezing temperatures. Do not store near furnace or other sources of heat as it may dry out the pump seals. Please note, the use of a pump saver will give you better performance and increase the life of the machine. A pump protector is liquid Anti-Freeze formulated to prolong the life of your pressure washer; the product can be found at most hardware stores. If you cannot do the Optimum Winterizing procedure, you can still protect your pressure washer from winter damage by disconnecting all water connections. Turn on the machine for a few second, until the remaining water in the pump exits. Turn off immediately. Do not allow high-pressure hose to become kinked. Store the machine and accessories in a room that does not reach freezing temperatures. If a pressure washer is subjected to freezing temperatures or is to be stored or left unused for ANY period longer than thirty days, the unit should be stored properly. This is called “winterizing”. The term is somewhat confusing because your storage period may or may not happen in cold temperatures or even during winter. Nevertheless, this procedure is strongly recommended to be done every time the unit may sit for longer than thirty days without being used. Whether stored inside or out, heated space or cold, winter or summer. This keeps the unit from freezing and, very importantly, it keeps water from drying out inside the pump and leaving behind very harmful deposits. These deposits will act like sandpaper in the seals the next time it is used. This also keeps any parts from rusting or oxidizing which may destroy your pump. Again, thank you for taking the time to share your experience with us! Our Designers and Product Developers will occasionally read these review, so we really appreciate it when customers tell us what they think and share their experience with us.
I bought it to clean our upper floor windows, sidings. So far I've used it to clean my driveway, cars and did a little trial on our vinyl sidings. It does job splendidly. It removed muck stuck to car mats (all that winter salt patches) in a jiffy. I tried it on sidings and it seemed to clean it pretty well.
This powerwasher out blast every electric machine that I've owned. It is solidly built and the design was well thought out! I've used it twice thus far and the results were A+. My neighbors stopped to see how I was doing and two of them ordered one immediately. Tremendous piece of machinery!