Customer reviews from greenworkstools.com
Greenworks - 24V 12" Brushless String Trimmer Kit, 2-in-1 Trimmer/Edger - 3Ah Battery and Charger
Average customer rating
4.4
(254 Reviews)
Rating breakdown 254 reviews
5 Stars
173
4 Stars
46
3 Stars
8
2 Stars
16
1 Star
11
89%of customers recommend this product.
(
193 out of
217)
Customer Reviews for Greenworks - 24V 12" Brushless String Trimmer Kit, 2-in-1 Trimmer/Edger - 3Ah Battery and Charger
Posted by: Anonymous
from Merrill wi
Gender:Male
Verified Purchase:Yes
I have a large yard have to use two batteries to complete it. Doesn’t seem to feed string when bumping it. It is lightweight and otherwise does a good job.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: DLA2
Verified Purchase:Yes
Great trimmer for a medium sized yard. I used this trimmer to trim two yards and still haven’t used all the charge. I love the size versus the much longer trimmers, much easier to use for edging. Very happy with purchase.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Ian P
Verified Purchase:Yes
At first I thought the cutting area was small and not reaching the metal guide but after reviewing the manual I noticed you can change the range at which the string is cut. Now it works great. The only real issue is that the rotating feature for edging got the head stuck in a weird position that required me trying to get it unstuck for about 15 mins. Now that it is back, it is fine.
Written by a customer while visiting greenworkstools.com
Posted by: Jeffrey B
Gender:Male
Verified Purchase:Yes
Have used a excellent brand 2 stroke trimmer for decades. Decided to give this a try and have not been disappointed. 3/4 acre to work and the 4 AH battery has lasted fully each week. I'm impressed with the lightweight unit and it appears to be well made. Do doubt the battery will loose ability as it ages but a good choice for me.
I like the ability to set it down while hand weeding as I go whereas an ICE trimmer would continue to run or have to be restated frequently.
I like the ability to set it down while hand weeding as I go whereas an ICE trimmer would continue to run or have to be restated frequently.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Katy Back
from Michigan
Gender:Female
Verified Purchase:Yes
Easy to assemble, battery lasts long enough to trim around my whole yard. Perfect trimmer for someone with a small property. Overall worth what I paid for it.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Tom 1966
from Aberdeen. MD
Gender:Male
Verified Purchase:Yes
Works well. Small yard. Can do all trimming 4 times+ without charging. Light and quiet
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: TJoe
from Oregon
Gender:Male
Verified Purchase:Yes
Works great for small jobs. It’s very light and easy to maneuver
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Do not purchase
on May 6, 2022
Posted by: Becky72
from Fairhope,AL
Gender:Female
We purchased this at the end of summer 2021. One battery will not charge. The string will not automatically feed. The machine will run for few seconds and then stops then it will come on for a few seconds and then quit. We are tried of trying to get this to work and shopping for a gas one. We have several other green works items and sure hope they will last longer than this item.
We really enjoyed using last year for a few weeks. It is lightweight an was easy to crank. We would be happy if it just worked.
We really enjoyed using last year for a few weeks. It is lightweight an was easy to crank. We would be happy if it just worked.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, May 10, 2022
Hello Becky72,
Thank you for your review. We are sorry to hear about the experience you have encountered with this product. Please, check that the guard is cleared of debris. Build up debris on the underside of the guard may prevent the line from cutting at its full potential. Ensure the cutting blade located on the underside of the guard is exposed, clean and clear of debris. If the blade is dull sharpen or replace the cutting blade. This will allow your trimmer line to work more effectively.
Regarding the battery, here are a few troubleshooting suggestions to check out.
1) When the battery is inserted, the light should begin flashing green to indicate the battery is charging. If this light is not igniting or is flashing red, this may indicate an issue and we would be interested in hearing more about this. If the light simply goes solid red, try removing the battery and unplugging the charger for about 10 minutes and place them both indoors in a room temperature setting, as this might indicate the battery is at the incorrect temperature to be charged.
2) Ensure that the battery has been fully inserted into the charger. Sometimes this requires a firm push into place to make sure that it has been properly seated.
3) Try resetting the charger. To do this, simply unplug it for approximately 10 minutes and then plug it back in and try reinserting the battery. If the charger has been plugged in for extended periods of time, this can sometimes cause the charger to malfunction. Should you continue to experience a problem please contact Greenworks at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the battery and charge so that we can complete troubleshooting with you and gather necessary unit information.
Thank you for your review. We are sorry to hear about the experience you have encountered with this product. Please, check that the guard is cleared of debris. Build up debris on the underside of the guard may prevent the line from cutting at its full potential. Ensure the cutting blade located on the underside of the guard is exposed, clean and clear of debris. If the blade is dull sharpen or replace the cutting blade. This will allow your trimmer line to work more effectively.
Regarding the battery, here are a few troubleshooting suggestions to check out.
1) When the battery is inserted, the light should begin flashing green to indicate the battery is charging. If this light is not igniting or is flashing red, this may indicate an issue and we would be interested in hearing more about this. If the light simply goes solid red, try removing the battery and unplugging the charger for about 10 minutes and place them both indoors in a room temperature setting, as this might indicate the battery is at the incorrect temperature to be charged.
2) Ensure that the battery has been fully inserted into the charger. Sometimes this requires a firm push into place to make sure that it has been properly seated.
3) Try resetting the charger. To do this, simply unplug it for approximately 10 minutes and then plug it back in and try reinserting the battery. If the charger has been plugged in for extended periods of time, this can sometimes cause the charger to malfunction. Should you continue to experience a problem please contact Greenworks at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the battery and charge so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com