[This review was collected as part of a promotion.] We built a home with a local builder. As we frequented the home during construction, i made comment to the builder that it was not working correctly. That was late Aug early September. As we approach the New Year I’m unhappy to inform it still DOES NOT WORK AT ALL. No one seems to care and i just want it replaced now. HELP!!!
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, January 4, 2023
Oh no! We are terribly sorry to hear you have not been able to enjoy your new freezer and have not received a resolution. Please be on the look out for an email from our team to make sure this is addressed.
Should you want to contact us directly, our Live Chat Team is available on Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30 am – 8 pm (EST).
[This review was collected as part of a promotion.] Hit the matching fridge and freezer few weeks ago, really impressed with the new design and functionality,
[This review was collected as part of a promotion.] I would have given the freezer a five star rating except we are missing two shelf drawers and the glass shelf for the Soft Freeze drawer. We have reported the problem but haven’t heard back yet. To be fair, it is the Christmas season and the weather has been terrible. Other than that, we are very pleased with its performance.
Response from frigidaire.comBy Katrina, Online Outreach Specialist, December 29, 2022
Thank you for sharing your story, Canaroo. We're sorry to hear about the missing drawers and shelves in your new freezer. This isn’t the impression that we would want to leave with you, and we would like to help. Please be on the lookout for an email from us so that we can discuss this further. We're looking forward to working together to resolve this matter! -Katrina