Customer reviews from frigidaire.com
Frigidaire - Professional PRDF1922AF 19 Cu. Ft. Stainless Single-Door Freezer - Stainless Steel
Average customer rating
4.6
(1,074 Reviews)
Rating breakdown 1,074 reviews
5 Stars
829
4 Stars
136
3 Stars
35
2 Stars
25
1 Star
49
Customer Reviews for Frigidaire - Professional PRDF1922AF 19 Cu. Ft. Stainless Single-Door Freezer - Stainless Steel
Customer Rating
5
Column Refrigerator
on June 29, 2026
Posted by: John from Warrenton
[This review was collected as part of a promotion.] The 19 cf column looks great with the refrigerator in our remodeled kitchen. With the trim kit it resembles the subzero units at a fraction of the price. My wife likes the shelving and drawer arrangements. The ice maker works well. We are pleased with this purchase.
Response from frigidaire.comBy Chris, Online Outreach Specialist, June 29, 2026
Hi, Valued Customer!
Thank you for your 5-star review! We're delighted to hear that the 19 cu. ft. column fits beautifully into your remodeled kitchen and that you're pleased with its design and value. It's great to know the shelving, drawer arrangement, and ice maker are all working well for you. We truly appreciate your support and are glad this purchase has been a great addition to your home!
If you have any questions or need assistance in the future, our Customer Care team is here to help. Please connect with us via Live Chat through Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. ET.
Best regards,
Christian
Thank you for your 5-star review! We're delighted to hear that the 19 cu. ft. column fits beautifully into your remodeled kitchen and that you're pleased with its design and value. It's great to know the shelving, drawer arrangement, and ice maker are all working well for you. We truly appreciate your support and are glad this purchase has been a great addition to your home!
If you have any questions or need assistance in the future, our Customer Care team is here to help. Please connect with us via Live Chat through Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. ET.
Best regards,
Christian
Written by a customer while visiting frigidaire.com
Customer Rating
5
Excellent Freezer
on June 26, 2026
Posted by: Kellie77
[This review was collected as part of a promotion.] Big and very sleek. Love the look of it and the capacity.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, June 30, 2026
Hi Kellie77!
Thank you for taking the time to share your feedback. We're delighted to hear that you're enjoying your Frigidaire freezer and that you love its sleek design and spacious capacity. It's wonderful to know it has been a great addition to your home.
We truly appreciate you choosing Frigidaire. If you ever need assistance or have any questions in the future, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Thank you for taking the time to share your feedback. We're delighted to hear that you're enjoying your Frigidaire freezer and that you love its sleek design and spacious capacity. It's wonderful to know it has been a great addition to your home.
We truly appreciate you choosing Frigidaire. If you ever need assistance or have any questions in the future, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
Looks and works great
on June 23, 2026
Posted by: 2QAYL
[This review was collected as part of a promotion.] BUY THE WARRANTY!!!! We were able to get this new freezer due to the refrigerator going bad. And because they come as a unit the way we had it, they needed to replace both of them. The refrigerator is the one that had the problem, but because we had them as a built in unit and they no longer made the original we got two new units! So far this unit has been working great! We are very happy with it AND we even bought the extended warranty again!
Response from frigidaire.comBy Maria, Online Outreach Specialist, June 26, 2026
Thank you for taking the time to share your feedback. We are delighted to hear that your new freezer has been performing well and that you are happy with your replacement appliances.
We understand that having to replace appliances can be an unexpected experience, and we’re pleased to know that the process resulted in a solution that worked well for your built-in setup. It’s especially rewarding to hear that your new freezer is meeting your expectations and that your positive experience has given you the confidence to purchase the extended warranty again.
Thank you for choosing Frigidaire. We truly appreciate your continued trust and loyalty to our brand. If you ever have any questions or need assistance, please connect with us via Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. We are always happy to help. - Maria
We understand that having to replace appliances can be an unexpected experience, and we’re pleased to know that the process resulted in a solution that worked well for your built-in setup. It’s especially rewarding to hear that your new freezer is meeting your expectations and that your positive experience has given you the confidence to purchase the extended warranty again.
Thank you for choosing Frigidaire. We truly appreciate your continued trust and loyalty to our brand. If you ever have any questions or need assistance, please connect with us via Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. We are always happy to help. - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
1
disappointment
on June 6, 2026
Posted by: summv
[This review was collected as part of a promotion.] the unit is taller than my 22 yr old unit but has less storage space than the 17cu.ft i replaced , the unit is too shallow and the door panels are shallow . had seen the unit in a store i would never have purchased it!!!!!, i also purchased the companion refrigiator that is a disappointment ---- a regretable customer !!!!!!!!!!!!!!!!!!!!!
Response from frigidaire.comBy Patrick, Online Outreach Specialist, June 8, 2026
Hi summv!
Thank you for taking the time to share your experience. We are sorry to hear that your new freezer and companion refrigerator have not met your expectations. We understand how disappointing it can be when an appliance does not provide the storage capacity and interior layout you anticipated, especially when replacing units that served your needs well for many years.
We appreciate your candid feedback regarding the freezer's depth, door storage, and overall usable space. Comments like yours are valuable and help us better understand how our products are performing for our customers.
We regret that your experience has left you disappointed and appreciate the opportunity to hear your concerns. If you need any assistance or would like to discuss your experience further, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. We will be happy to assist in any way we can.
— Patrick
Thank you for taking the time to share your experience. We are sorry to hear that your new freezer and companion refrigerator have not met your expectations. We understand how disappointing it can be when an appliance does not provide the storage capacity and interior layout you anticipated, especially when replacing units that served your needs well for many years.
We appreciate your candid feedback regarding the freezer's depth, door storage, and overall usable space. Comments like yours are valuable and help us better understand how our products are performing for our customers.
We regret that your experience has left you disappointed and appreciate the opportunity to hear your concerns. If you need any assistance or would like to discuss your experience further, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. We will be happy to assist in any way we can.
— Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
Spacious
on June 5, 2026
Posted by: Trish898
[This review was collected as part of a promotion.] We ordered both the refrigerator and freezer and love the layout!
Response from frigidaire.comBy Ruth, Online Outreach Specialist, June 8, 2026
Hi there. Thank you for your feedback! We’re delighted to hear that you’re enjoying both your refrigerator and freezer and that the layout is working well for you. It’s great to know the design is helping make storage more convenient and organized.
Thank you for choosing Frigidaire, and we appreciate you taking the time to share your experience!
If you need any assistance, please feel free to connect with us via Live Chat at Frigidaire.com or by phone at 800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Thank you for choosing Frigidaire, and we appreciate you taking the time to share your experience!
If you need any assistance, please feel free to connect with us via Live Chat at Frigidaire.com or by phone at 800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
1
Broken freezer and ice maker
on May 31, 2026
Posted by: TRASHfreezer
Same as every other bad review on here, nothing but problems, freezer is 4 years old and is broke and un-repairable. Ice maker has an internal line frozen and is inaccessible therefore unit is junk. Wrecked our floors and trim boards due to leaking all over the floor. The fridge has already been serviced multiple times as well. Thankfully we bought a 5 year extended warranty and I’d assume get a new freezer when they finally finish screwing around with their “report” and “review” LOL if you haven’t bought this unit yet , You better listen to all the bad reviews and find another brand!!!!!!! Even if I get a replacement with my warranty I’ll just be getting another one of their flawed design units that will be breaking down in no time again. BUY a different brand.
Response from frigidaire.comBy Reed, Online Outreach Specialist, June 1, 2026
Hi there, thank you for sharing your feedback. We’re sorry to hear about the issues you’ve experienced with your freezer and refrigerator, including the ice maker concerns, water leakage, and the inconvenience caused by multiple service visits. We understand how frustrating and disappointing this experience has been.
We appreciate you taking the time to share your concerns and experience.
For further assistance or support, please connect with us through live chat at Frigidaire.com or call 1-800-374-4432, Monday - Friday, 8:30am – 8pm ET. — Reed
We appreciate you taking the time to share your concerns and experience.
For further assistance or support, please connect with us through live chat at Frigidaire.com or call 1-800-374-4432, Monday - Friday, 8:30am – 8pm ET. — Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love the space
on May 30, 2026
Posted by: Combo Set
[This review was collected as part of a promotion.] We like to entertain, so we decided to remove our pantry and add a full freezer and refrigerator. Our friends at Bloom Brothers recommended this model we love them!
Response from frigidaire.comBy Rox, Online Outreach Specialist, June 2, 2026
We’re really glad to hear you’re enjoying your Frigidaire refrigerator and freezer setup! It sounds like it’s been a great fit for your entertaining needs and that the extra space is really working well for your home—that kind of flexibility makes a big difference when hosting.
We also appreciate you sharing how you came across the recommendation. It’s always great to hear when the appliance fits into a space and lifestyle so seamlessly.
If you ever need assistance or have questions down the line, you can reach us anytime via live chat at www.frigidaire.com or call 1-800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST.
-Rox.
We also appreciate you sharing how you came across the recommendation. It’s always great to hear when the appliance fits into a space and lifestyle so seamlessly.
If you ever need assistance or have questions down the line, you can reach us anytime via live chat at www.frigidaire.com or call 1-800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST.
-Rox.
Written by a customer while visiting frigidaire.com
Customer Rating
5
on May 30, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] Nice refrigerator / freezer. Organized, roomy, well lighted, and keeps food and drinks cold.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, June 2, 2026
Hi Lisa Niemann!
Thank you for taking the time to share your feedback. We are delighted to hear that you are enjoying your refrigerator and freezer.
It is wonderful to know that you find it well organized, roomy, and well lit, and that it is keeping your food and beverages properly chilled. Feedback like yours is greatly appreciated and helps us continue to focus on delivering dependable and practical appliances for everyday use.
We truly appreciate your support. If you need any assistance in the future, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Thank you for taking the time to share your feedback. We are delighted to hear that you are enjoying your refrigerator and freezer.
It is wonderful to know that you find it well organized, roomy, and well lit, and that it is keeping your food and beverages properly chilled. Feedback like yours is greatly appreciated and helps us continue to focus on delivering dependable and practical appliances for everyday use.
We truly appreciate your support. If you need any assistance in the future, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Written by a customer while visiting frigidaire.com