Customer reviews from frigidaire.com
Frigidaire - Professional PRDF1922AF 19 Cu. Ft. Stainless Single-Door Freezer - Stainless Steel
Average customer rating
4.6
(1,074 Reviews)
Rating breakdown 1,074 reviews
5 Stars
829
4 Stars
136
3 Stars
35
2 Stars
25
1 Star
49
Customer Reviews for Frigidaire - Professional PRDF1922AF 19 Cu. Ft. Stainless Single-Door Freezer - Stainless Steel
Customer Rating
4
Replacement refrigerator
on July 6, 2025
Posted by: Donzi222
[This review was collected as part of a promotion.] We replaced our original Frigidaire refrigerator with this new one because it failed after 5 yrs. We also had to buy a new freezer because the trim package would not fit. I hope our new units last longer than 5 yrs!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Spacious Design
on July 2, 2025
Posted by: marasle
[This review was collected as part of a promotion.] The appliance has a spacious design with lots of shelves and other compartments which makes organizing your food a breeze.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Family sized
on June 30, 2025
Posted by: LisaT1
[This review was collected as part of a promotion.] I purchased this unit to replace the same previous model that I had for almost 15 years. The new unit is slightly different with some nice improvements- pull out double ice drawers in the middle of the unit and the soft-freeze drawer for ice cream. The previous model also had wire baskets- the new plastic/glass shelves and drawers are improved. The drawers also slide on full rails with is another improvement over the last model that had clips on metal rails.
Response from frigidaire.comBy Christian, Online Outreach Specialist, July 1, 2025
We’re delighted to hear that your new unit builds on the features you loved in your previous model, with improvements like the pull-out double ice drawers, soft-freeze drawer, and upgraded shelving. Our goal is to continually enhance convenience and functionality, and it’s wonderful to know these changes are making a positive difference for you. Enjoy your upgraded Frigidaire! If you have any other ideas or need assistance, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best regards,
-Christian
Best regards,
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
5
on June 30, 2025
Posted by: AprilE
[This review was collected as part of a promotion.] I love my freezer and the ice cubes it makes. However it is a year and a half old and it seems that the ice maker has slowed up making ice. I am not sure what to do as it is making ice, just not much.
Response from frigidaire.comBy Christian, Online Outreach Specialist, June 30, 2025
We’re so glad to hear you love your freezer and the ice it makes! Thanks for sharing that—it means a lot. That said, we’re sorry to hear your ice maker isn’t producing as much as it used to. Even though it’s still working, we understand how frustrating it can be when performance drops unexpectedly.
Sometimes a slowdown in ice production can be due to factors like temperature settings, a clogged water filter, or restricted water flow. We’d love to help you troubleshoot—feel free to reach out to our support team at [phone/email] or visit [support website] for step-by-step guidance.
Thanks again for your feedback, and we hope we can get your ice maker back to running at full speed soon! Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards
-Christian
Sometimes a slowdown in ice production can be due to factors like temperature settings, a clogged water filter, or restricted water flow. We’d love to help you troubleshoot—feel free to reach out to our support team at [phone/email] or visit [support website] for step-by-step guidance.
Thanks again for your feedback, and we hope we can get your ice maker back to running at full speed soon! Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
5
Frigidaire 19 cu ft freezer
on May 13, 2025
Posted by: New freezer mom
[This review was collected as part of a promotion.] This is the second Frigidaire freezer for me. The first one was great but only lasted 8 years. I was disappointed it did not last longer but the newer model is well designed and feels like more room than the older model. I will probably go ahead and buy the matching refrigerator since the older model is a little different.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, May 14, 2025
Hello there.Thank you for being a loyal Frigidaire customer and for sharing your experience. We understand your disappointment that your previous freezer lasted only 8 years, and we truly appreciate you giving us another chance with your recent purchase.
It’s great to hear that the new model feels more spacious and is working well for your needs. We’re especially glad you're considering the matching refrigerator, we design our products to complement each other both in form and function.
Your feedback means a lot to us, and we’re here if you ever have questions or need support, feel free to connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
It’s great to hear that the new model feels more spacious and is working well for your needs. We’re especially glad you're considering the matching refrigerator, we design our products to complement each other both in form and function.
Your feedback means a lot to us, and we’re here if you ever have questions or need support, feel free to connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
Excellent
on May 13, 2025
Posted by: Mister Me
[This review was collected as part of a promotion.] Solid appliance works very well
Response from frigidaire.comBy Maico, Online Outreach Specialist Frigidaire, May 15, 2025
Thank you for your feedback, Mister Me! We’re glad to hear that the appliance is working well and meeting your expectations. If you ever need any assistance or have further questions, feel free to reach out. Enjoy your new appliance!
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
3
on May 6, 2025
Posted by: jmh1
This was a replacement of a defective freezer (same model) that had given us trouble for a while. The new unit is working well, but it seems that something happened during installation, where the fridge door now makes a loud creaking metal sound whenever it's opened/closed. Something is not right since the freezer was installed. Maybe something with the attachment kit? It's so frustrating. We've spent a lot on these units, only to have to already replace one that was only a few years old, and now we're still having trouble. So frustrating...
Response from frigidaire.comBy Maico, Online Outreach Specialist, May 8, 2025
Thank you for sharing your experience, and I’m truly sorry to hear about the issues you’re facing with the Frigidaire Professional 19 Cu. Ft. Single-Door Freezer (FPFU19F8WF) replacement unit. I can understand how frustrating it must be to deal with problems both with the previous unit and now the new one, especially after having invested so much in these appliances.
The loud creaking metal sound from the fridge door definitely isn’t normal, and it sounds like there may be an issue with the installation, possibly related to the attachment kit or the way the door is aligned. I completely understand how aggravating it can be to have a new appliance installed only to face additional issues.
To resolve this, I recommend the following:
1. Check the door alignment: Sometimes, a door that’s not properly aligned can cause friction against the frame, resulting in noise.
2. Examine the attachment kit: If something was loose or incorrectly installed during the freezer’s setup, it might be impacting the fridge door.
3. Door hinges: Inspecting the door hinges could also help to identify if they’re misaligned or need adjustment.
If the noise persists, I would suggest reaching out to our service team so we can arrange for a technician to come out and inspect the unit. We want to ensure your appliance is working properly and that you’re satisfied with its performance.
Thank you for your patience, and I apologize again for the inconvenience. Please let me know. Please join us via Live Chat on our website at https://www.frigidaire.com/en/ or through our Customer Support by calling 800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
The loud creaking metal sound from the fridge door definitely isn’t normal, and it sounds like there may be an issue with the installation, possibly related to the attachment kit or the way the door is aligned. I completely understand how aggravating it can be to have a new appliance installed only to face additional issues.
To resolve this, I recommend the following:
1. Check the door alignment: Sometimes, a door that’s not properly aligned can cause friction against the frame, resulting in noise.
2. Examine the attachment kit: If something was loose or incorrectly installed during the freezer’s setup, it might be impacting the fridge door.
3. Door hinges: Inspecting the door hinges could also help to identify if they’re misaligned or need adjustment.
If the noise persists, I would suggest reaching out to our service team so we can arrange for a technician to come out and inspect the unit. We want to ensure your appliance is working properly and that you’re satisfied with its performance.
Thank you for your patience, and I apologize again for the inconvenience. Please let me know. Please join us via Live Chat on our website at https://www.frigidaire.com/en/ or through our Customer Support by calling 800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love it!
on May 5, 2025
Posted by: Kona25
[This review was collected as part of a promotion.] Love it!
Response from frigidaire.comBy Christian, Online Outreach Specialist, May 6, 2025
Thank you for stopping by to share your feedback with us. One of our main goals is customer satisfaction, and we will be happy to use your feedback and suggestions in hopes that we can better serve your needs in the future. Should you have any additional concerns, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards,
-Christian
Best Regards,
-Christian
Written by a customer while visiting frigidaire.com