Customer reviews from lg.com
LG - OLED42C5PUA 42" 4K OLED Ultra HD Smart TV with a9 AI Super Upscaling (2025)
Average customer rating
4.6
(59 Reviews)
Rating breakdown 59 reviews
5 Stars
45
4 Stars
8
3 Stars
3
2 Stars
1
1 Star
2
Customer Reviews for LG - OLED42C5PUA 42" 4K OLED Ultra HD Smart TV with a9 AI Super Upscaling (2025)
Customer Rating
5
Solid 65" TV choice
on December 2, 2025
Posted by: hypersmooth
from Michigan
I've had an older 55" version of this TV and it's been a rock solid TV with excellent picture quality. So when it came time to replace another brand TV, after doing research, it was a slam dunk to get another LG OLED for my family room. Very durable screen, easy to use interface, and I appreciate the very attractive design of the product from the side, it's so thin compared to most others.
Response from lg.comBy LG, December 3, 2025
Hello. Thank you for sharing your wonderful experience. We’re thrilled to hear that your older 55" LG OLED proved to be so reliable with excellent picture quality, making it an easy choice to upgrade to another LG OLED for your family room. It’s great to know you appreciate the durable screen, easy-to-use interface, and the sleek, ultra-thin design that stands out!
For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
4
Excellent display. Menu, remote need improvement
on December 8, 2025
Posted by: OhReally
from Los Angeles, CA
[This review was collected as part of a promotion.] Display on content is breathtaking in clarity, vivid colors.Contrast was, of course, excellent due to the OLED screen. Of course, this is when watching the appropriate media. (I was watching an UHD disk of a movie). Out of the box, menu was really cluttered with apps I didn't need (not subscribed to most) and unwanted ads. I deleted the unused apps to de-clutter. Remote is nice with a point-at-screen-and-click feature. However, the precision of the pointing is a tad off. You get used to it. My package came with an LG soundbar which worked with the LG TV remote, which is a huge plus and allows me to put away the soundbar's remote. Overall, I'm very happy with my purchase
Response from lg.comBy LG, December 9, 2025
Hello there. Thank you for sharing your experience with us. We understand your inquiry and are delighted to hear about the breathtaking clarity, vivid colors, and excellent contrast of the OLED65C5PUA display.
We understand that you are very happy with your purchase, especially the stunning picture quality when watching UHD media. We also understand your feedback regarding the initial clutter of the menu with unnecessary apps and ads, as well as the need for improvement in the pointing precision of the remote control. Your detailed feedback on the software interface and remote functionality is very important to us, and we appreciate you noting the huge plus of the LG soundbar working seamlessly with the TV remote. We assure you that we are committed to continually improving the user experience, including both the physical accessories and the software interface.
https://www.lg.com/us/tvs/lg-oled65c5pua-oled-4k-tv
For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^LG Digital care team -Renzo
We understand that you are very happy with your purchase, especially the stunning picture quality when watching UHD media. We also understand your feedback regarding the initial clutter of the menu with unnecessary apps and ads, as well as the need for improvement in the pointing precision of the remote control. Your detailed feedback on the software interface and remote functionality is very important to us, and we appreciate you noting the huge plus of the LG soundbar working seamlessly with the TV remote. We assure you that we are committed to continually improving the user experience, including both the physical accessories and the software interface.
https://www.lg.com/us/tvs/lg-oled65c5pua-oled-4k-tv
For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^LG Digital care team -Renzo
Written by a customer while visiting lg.com
Customer Rating
4
Get pictures sound format ok
on January 2, 2026
Posted by: Blsc137
The TV is thin and light and has an amazing picture. I have had LG before and I am trying to get used to the format but with all the new technologies and apps it's not the same. I don't care for the remote wheel pointer ( not for older folks) Although the TV is great I prefer the home format of my previous brand.
We did get an awesome price the included wall install. Over all the that's what sold me and I was curious about the AI features but I think it's above my understanding. I would like easier access when my TV is turned on to show you tube TV and the 4 or 5 favorite channels without all the other stuff all over the screen.. We have been having lagging with connection and we have 1tb speed.
We did get an awesome price the included wall install. Over all the that's what sold me and I was curious about the AI features but I think it's above my understanding. I would like easier access when my TV is turned on to show you tube TV and the 4 or 5 favorite channels without all the other stuff all over the screen.. We have been having lagging with connection and we have 1tb speed.
Response from lg.comBy LG, January 4, 2026
Hi. Thanks for sharing your thoughts about your LG TV! It’s great to hear you’re loving the thin design and stunning picture quality. Adjusting to a new interface—especially with today’s wave of apps and features—can definitely feel like a shift, and your feedback about the remote pointer and home screen layout is truly appreciated. It sounds like you made a smart move with that wall‑install deal, too. If you ever want help simplifying your home screen or improving your connection experience, we’re always here to support you. You can refer to this helpful link to address any connectivity issues: https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-internet-connection-issues--20153143469055LST For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
2
Not worth the money
on March 15, 2026
Posted by: DMac75
from USA
Not worth the money for sure. Nothing is intuitive or plug and play. Doing anything in the settings is difficult and finding simple, basic features (like inputs?) is much more complicated than it should be. My last tv, you plug the PC/laptop into the HDMI and you get video. Not at all on this overpriced thing. The picture is fine, sound is okay but I use a sound bar so no a factor. I cannot stand the voice remote or "SMART" TV garbage. Useless to me, I will never talk to any electronics, but there are no decent options that aren't "SMART". This one had the best reviews, I don't get it though, especially not for the price. It takes a ton of research to figure out basic settings. There's no manual, not even online that I have found, so you have to search random posts. Terrible
Response from lg.comBy LG, March 16, 2026
Hi. Thank you for taking the time to share your detailed experience with your LG TV. We appreciate how clearly you described what’s been difficult for you, especially when it comes to navigating inputs, using the remote, and locating a proper manual. It’s great that the picture and sound quality are working well for you, even if the setup and interface haven’t felt as straightforward as you expected. To allow us to properly investigate the details of your specific product model and to see how we can assist with the setup and input‑related issue you’re encountering, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for guides, and feature explanations:
https://www.lg.com/us/support/help-library/lg-tv-how-to-troubleshoot-your-lg-magic-remote--1427121727809OLT
^James
https://www.lg.com/us/support/help-library/lg-tv-how-to-troubleshoot-your-lg-magic-remote--1427121727809OLT
^James
Written by a customer while visiting lg.com
Customer Rating
5
This is one of the best TVs I’ve ever owned
on March 21, 2026
Posted by: ElmiraK
[This review was collected as part of a promotion.] I finally got the LG 65-inch oled evo AI TV,and honestly,it completely exceeded my expectations.
The pictures quality is absolutely stunning,the TV automatically enhances pictures and sound depending on what you are watching, the design is also beautiful and super sleek. It’s perfectly for my living room and feels very premium.The smart features are smooth and easy to use,I love how fast apps load.
The pictures quality is absolutely stunning,the TV automatically enhances pictures and sound depending on what you are watching, the design is also beautiful and super sleek. It’s perfectly for my living room and feels very premium.The smart features are smooth and easy to use,I love how fast apps load.
Response from influenster.comBy LG, March 24, 2026
Hi, Elmira! We appreciate you sharing such an awesome review of your LG OLED TV. The way you described the stunning picture quality, the smart enhancements, and that sleek, premium design really brings the experience to life. It’s great hearing how perfectly it fits your living room and how smooth the smart features feel—fast apps are always a win! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting influenster.com
Ratings-Only Reviews
Based on the average of (6) ratings-only reviews
Overall Customer Rating
4.8